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03/12/2017 04/12/2017
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    El Dorado Royale, by Karisma

    Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico
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    03/12/2017 04/12/2017
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    Savings alert: 44% below average rate

    The price you found is 44% lower than this hotel's average rate of US$677/night.

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    US$463
    US$380
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    Traveller (10606)
    Room & Suite (2017)
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    Overview
    • Excellent71%
    • Very good18%
    • Average6%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “martini bar” (634 reviews)
    “santa fe” (344 reviews)
    “sand bags” (379 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Lazy River
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (10,362)
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    1 - 5 of 10,042 reviews

    Reviewed yesterday via mobile

    What an incredible place! Grounds are manicured, the staff is incredibly friendly. No isn't in the vocabulary here. Had candlelight dinner on the beach last evening. Martin was our waiter and he made our evening enjoyable. Very attentive. Now for the restaurants - There are...More

    4  Thank Wayne N
    Reviewed yesterday

    After being told Daniel R no longer works at this resort we found it was a lie. He approached my wife inappropriately on our last visit and again we encountered more trouble with him doing the same thing making inappropriate advances to my wife. The...More

    1  Thank LMHouston42
    Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded today

    Dear LMHouston42 Thank you very much for taking the time to share your experience on TripAdvisor, it was an honor to host your recent stay at El Dorado Royale Riviera Maya, a SPA resort by Karisma Our staff is committed to excellence by providing our...More

    Reviewed 2 days ago

    When we booked this trip we had a few concerns with the idea of US travelers to Mexico and honestly almost cancelled. So glad we didn't. From the transportation from the airport to the resort staff everything felt safe and secure. Resort was in great...More

    Thank HerculesPug
    Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded yesterday

    Hola! Dear Hercules Pug, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises,it feels really good to acknowledge, through your words, that all our efforts...More

    Reviewed 2 days ago via mobile

    Having stayed at this resort 3 times, I have to say this time was very disappointing. The first trip in 2011 was amazing and blew us away. The 2nd trip in 2013 was also fantastic and we could not fault the accommodation, food, service or...More

    3  Thank anjroo
    Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded yesterday

    Dear anjroo First of all I want to thank you for sharing your feedback with us at Trip Advisor. For us it is fundamental that the customer service receive during the stay is of great quality and I am sorry to read that during your...More

    Reviewed 2 days ago

    This is an excellent resort. The service quality is superb, at all levels. The grounds are kept very nicely. The restaurants are gourmet and excellent. All aspects of administration are well done. We are members of their time share, Exotic Travellers, so we got additional...More

    Review collected in partnership with this hotel
    1  Thank PFJE
    Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded yesterday

    Hola! Dear PFJE, We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance,we are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. We hope you give...More

    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Free Internet
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Tennis Court
    • Hot Tub
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$329 - US$1,105 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Green Hotel in Playa Paraiso
    • #2 Luxury Hotel in Playa Paraiso
    • #2 Spa Hotel in Playa Paraiso
    • #2 Family Hotel in Playa Paraiso
    • #3 On the Beach Hotel in Playa Paraiso
    • #3 Romantic Hotel in Playa Paraiso
    • #3 Top resorts Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 639
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Travelocity, Orbitz, Hotels.com, Hotwire, Evoline ltd, Cheap Tickets and Cancelon so you can book your El Dorado Royale, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • El Dorado Royale Hotel Riviera Maya ,
    • El Dorado Royale Mexico ,
    • El Dorado Royale Cancun ,
    • El Dorado Royale Spa Resort ,
    • El Dorado Royale Resort ,
    • Eldorado Royale ,
    • El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
    Add Photo Photos
    Traveller (10606)
    Room & Suite (2017)
    Pool & Beach (1919)
    Dining (1017)
    Hotel & Grounds (5784)
    Bathroom (137)
    Business Centre & Event Rooms (61)
    Family and Play Areas (18)
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    Ask a question
    Questions & Answers
    lisadun95
    23 November 2017|
    Answer
    Response from PuggleLovers | Reviewed this property |
    Not knowing how you reserved your reservation; travel agent, on-line, and what type of room, it is difficult to say how much more it will cost to upgrade. I will recommend that you upgrade to a Swim Up room over a standard... More
    -1
    Votes
    tony p
    22 November 2017|
    AnswerShow all 4 answers
    Response from Kathy C | Reviewed this property |
    Exotic members do have discounts on everything that has to be purchased and do have additional benefits such as personal butlers, etc.
    0
    Votes
    suzeken
    22 November 2017|
    AnswerShow all 7 answers
    Response from Wayne O | Reviewed this property |
    They have a golf cart shuttle service that runs till 11PM every 20 minutes, that makes up for the distances between places, as it is a very large resort, and there is a fair distance between restaurants. If you do a google... More
    1
    Vote
    Room Tips
    "Stay somewhere else. There is so much better in Riviera Maya and Tulum."
    Read review
    "Swim up rooms are amazing."
    Read review
    "Stayed in 300 premium block but had to ask concierge every day to restock fridge as never done. Concierge not..."
    Read review
    "Swim up is the way to go!"
    Read review
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