We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
03/09/2017 04/09/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    El Dorado Royale, by Karisma

    Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico
    Save
    Best prices for your stay
    03/09/2017 04/09/2017
    Lock in the lowest price from our partners
    US$523US$600
    View Deal
    Traveller (10383)
    Room & Suite (1994)
    Pool & Beach (1892)
    Overview
    • Excellent71%
    • Very good18%
    • Average6%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “martini bar” (624 reviews)
    “sand bags” (376 reviews)
    “health bar” (543 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Lazy River
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from El Dorado Royale, by Karisma
    Deals (3)
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    • Luxury Jacuzzi Junior Suite - All-Inclusive
      US$600US$523
      View Deal
    • Luxury Jacuzzi Jr Suite (Free breakfast)
      US$600
      View Deal
    More deals for this property
    • Luxury Jacuzzi Junior Suite - All-Inclusive
      US$523
      View Deal
    • Luxury Jacuzzi Jr Suite (Free breakfast)
      US$600
      View Deal
    • Beachfront Honeymoon Suite (Free breakfast)
      US$755
      View Deal
    Collapse room deals
    View more room deals
    Showing room deals 1 - of 3
    Grand Luxxe Riviera Maya
    594 reviews
    #2 of 11 hotels in Playa Paraiso
     
    Secrets Maroma Beach Riviera Cancun
    11,983 reviews
    #2 of 5 hotels in Playa Maroma
     
    Iberostar Grand Hotel Paraiso
    5,880 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Catalonia Playa Maroma
    7,403 reviews
    #4 of 5 hotels in Playa Maroma
     
    Write a Review
    Reviews (9,934)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    There are newer reviews for El Dorado Royale, by Karisma
    See the most recent reviews

    11 - 15 of 9,628 reviews

    Reviewed 2 days ago

    The food is definitely the star at El Dorado Royale! Every restaurant was excellent (including room service). Fuentes (the theatre/cooking show) was a fun touch. Portions are small, but beautifully plated and perfect for trying several things on the menu. I also appreciated their weekly...More

    2  Thank Jessica K
    Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded yesterday

    Hola Jessica K, We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. We hope you...More

    Reviewed 4 days ago

    Beutiful property, food was very average for the price you pay. Your "personal concierge" was more like a time share salesperson. Not much in the way of personalized service. Probably will try a different resort next time.More

    Review collected in partnership with this hotel
    6  Thank Todd F
    Response from KarismaHotelsResorts, Hotel Manager at El Dorado Royale, by KarismaResponded 3 days ago

    Dear Todd F thank you for sharing your feedback with us at Trip Advisor. Allow me to apologize for the disappointment in the food offered and for any inconvenience with the service that was rendered by the Concierge. Our mission is to make every stay...More

    Reviewed 4 days ago

    Just back from a seven days at El Dorado Royale. Went with another couple who had been there two years ago. This is was the most relaxing vacation we have ever had, and we have traveled a lot over the past twenty five years. My...More

    3  Thank aschulman2600
    Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded 3 days ago

    Hola! Dear aschulman2600, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. We have worked very hard in this area in order...More

    Reviewed 4 days ago

    The experience was incredible, all the restaurants were excellents, the people who works at the hotel always with a smile, incredible service. The food awesome, and great acomodations. All I have to say is that I recomend 100% El Dorado.More

    Review collected in partnership with this hotel
    Thank ignaciojfernandezd
    Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded 3 days ago

    Hola! Dear ignaciojfernandezd, First we want to thank you for your positive and kindly feedback. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. We will be waiting for your next visit...More

    Reviewed 4 days ago

    Another great trip with some minor disappointments this year. For what appeared to be fewer people at the resort the management improperly staffed and those who were new were not very well trained. Short of personnel issues still very relaxing although the sargasso seaweed decided...More

    Review collected in partnership with this hotel
    1  Thank U9729VTbrians
    Response from KarismaHotelsResorts, General Manager at El Dorado Royale, by KarismaResponded 3 days ago

    Hola! Dear U9729VTbrians, Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. We are very sorry for not being able to...More

    Grand Luxxe Riviera Maya
    594 reviews
    #2 of 11 hotels in Playa Paraiso
     
    Secrets Maroma Beach Riviera Cancun
    11,983 reviews
    #2 of 5 hotels in Playa Maroma
     
    Iberostar Grand Hotel Paraiso
    5,880 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Catalonia Playa Maroma
    7,403 reviews
    #4 of 5 hotels in Playa Maroma
     
    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Laundry Service
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Tennis Court
    • Hot Tub
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$280 - US$889 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Playa Paraiso
    • #2 Spa Hotel in Playa Paraiso
    • #2 Family Hotel in Playa Paraiso
    • #2 Green Hotel in Playa Paraiso
    • #3 Top resorts Hotel in Playa Paraiso
    • #3 Romantic Hotel in Playa Paraiso
    • #3 On the Beach Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 639
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, BookIt.com, Orbitz, Expedia, Hotels.com, TravelUp, TripOnline SA, Travelocity, Cancelon, HotelsforEveryone, Hotwire, Evoline ltd, Cheap Tickets and HotelQuickly so you can book your El Dorado Royale, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • El Dorado Royale Hotel Riviera Maya ,
    • El Dorado Royale Mexico ,
    • El Dorado Royale Cancun ,
    • El Dorado Royale Spa Resort ,
    • El Dorado Royale Resort ,
    • Eldorado Royale ,
    • El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
    Add Photo Photos
    Traveller (10383)
    Room & Suite (1994)
    Pool & Beach (1892)
    Dining (999)
    Hotel & Grounds (5636)
    Bathroom (133)
    Business Centre & Event Rooms (58)
    Family and Play Areas (18)
    Nearby
    Catalonia Playa Maroma
    7,403 reviews
    6.81 km away
     
    Grand Luxxe Riviera Maya
    594 reviews
    3.54 km away
     
    Iberostar Grand Hotel Paraiso
    5,880 reviews
    4.80 km away
     
    Secrets Maroma Beach Riviera Cancun
    11,983 reviews
    6.95 km away
     
    Nearby Restaurants
    Il Olivo
    129 reviews
    2.83 km away
    Pavo Real by the Sea
    445 reviews
    6.68 km away
    Chilpayas
    56 reviews
    7.97 km away
    La Petita
    99 reviews
    7.32 km away
    Nearby Attractions
    Iberostar Golf Club Playa Paraiso
    714 reviews
    4.90 km away
    Delphinus Puerto Morelos
    178 reviews
    6.32 km away
    Jardin Botanico Dr. Alfredo Barrera Marin
    161 reviews
    6.93 km away
    Rancho Bonanza
    702 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    sean f
    20 August 2017|
    Answer
    Response from PuggleLovers | Reviewed this property |
    Hello Sean, if you are booking on the Karisma site I believe the Premium Swim up is listed as Swim Up Jacuzzi Jr.. The upgrade would be The Royal Swim Up Suite. As for reservations, you can make reservations for all the... More
    0
    Votes
    victoriakane01
    19 August 2017|
    AnswerShow all 2 answers
    Response from Lynn C | Reviewed this property |
    Wine and premium spirits are still included.They do have a high end wine list for purchase,but this is only if you wish for a bottle for a special dinner or event ,you can choose to purchase from this list.Otherwise the 5 or... More
    1
    Vote
    Room Tips
    "All are perfect. We stayed at the swim up jacuzzi junior suite"
    Read review
    "Premium section or casitas - don't waste your time anywhere else!"
    Read review
    "For shuttle call front desk before you leave room or restaurant Do 9am bike tour to get good overview of the..."
    Read review
    "Concierge and butlers were good although not as attentive in comparison to prior years."
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing