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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
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9,129 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 8,856: English reviews
Denver, CO
Reviewed 1 October 2013

We came to Mexico on our friends time share and stayed at the El Dorado Royale. Not really knowing what we were getting ourselves into, we show up at one of the most beautiful hotels in the world and are immediately handed champagne. If you haven't stayed at this hotel yet, please do, it's amazing. This all inclusive hotel is...

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Thank walshlc85
Reviewed 30 September 2013

We just returned from El Dorado Royal, staying 9/21 to 9/28. Reading the reviews of other travelers, I whole heartedly agree – this resort is excellent. The best part is the staff, they were always extremely friendly and accommodating. No matter how busy, they would always take a moment to chat, answer questions, etc. While our booking indicating gratuity was...

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1Thank Edgewatergirlchicago
Portsmouth
Reviewed 30 September 2013

Well here we are again for our third visit to this wonderful resort . We rarely return to the same hotel on holiday but out of our 9 trips to lovely Mexico the Eldorado royale had drawn us back 3 times we absolutely love it. There are now 10 gourmet restaurants to choose from including the new Santa Fe where...

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1Thank Mags 216
Lancs UK
Reviewed 30 September 2013

This was our second visit to Mexico in as many years and we simply couldn't wait to get there. We had stayed at the Excellence Club just a few miles away in 2012 and had a fabulous time. The El Dorado Royal was in a similar price bracket and had been highly recommended by Thomson who raved about the food...

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3Thank Paul S
Bristol, United Kingdom
Reviewed 29 September 2013

I have recently returned and stayed in the Casitas section , however used facilities in the Royale dined in all restaurants this hotel has to offer - Amazing hotel , Amazing rooms, Amazing Staff and dining. Entertainment can be as quiet or lively as you need with entertainment on every night. Restaurants are completely amazing. Well Done to everyone who...

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1Thank jamie b
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for your recent review. We are pleased you enjoyed your stay and were so well looked after by the team here at El Dorado Royale, a Spa Resort by Karisma. We look forward to welcoming you again. Sincerely yours, Francisco Jorge General manager gm@eldoradoroyale.com.mx

London
Reviewed 28 September 2013

I'm not going to ramble on because all that needs to be said is that this place is an absolute MUST! Every member of staff, from the greeting at reception to every waiter/waitress, every barman (especially Miguel and his bar outside the Kampai restaurant) and every shuttle bus driver could not have been more pleasant, delightful and couldn't do enough...

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2Thank Emma C
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear friends from london, It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. It will be a pleasure to extend your compliments to Miguel adn Ceasar, We are sure it will be a really nice way to encourage them to keep on being themselves. We would like...

Reviewed 28 September 2013

This was our second stay at the hotel, we knew how brilliant the facilities and services are and couldn't imagine trying anywhere else! We booked last minute for a 2 week stay and we were not disappointed. We booked a swim up suite to add that little something extra to the holiday. I am always apprehensive about holidays and this...

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1Thank Misspooh123
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear Travelers, We really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit. As you may have surely noticed our resort...

Madison, South Dakota
Reviewed 27 September 2013

We stayed at the Eldorado Royale Sept 16 - 21 (rained the first 3 days) The staff was amazing... from check in to check out, everyone seemed to be glad we where there. Our waiter Samuel at the breakfast buffet was exceptional...always ready with coffee, juice and WATER !! The property is quite large and due to the rain the...

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1Thank jcoomes
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear friend Miss. Coomes : It is indeed a pleasure to receive such a nice review highlighting our natural background, facilities, services and most of all, our staff professionalism and kindness. Both, our entertainment manager and food and beverages manager have tuned-in very well with the spirit of our site and they have been heartily welcomed in our team to...

Sacramento, CA
Reviewed 27 September 2013

Just got back from a 5 night stay at the El Dorado Royale. Got a great deal thru Costco Travel. Had an ocean front Jr. Suite, and was very pleased with the room. Had plenty of dining options, and checked out almost every one of them. Drank top shelf drinks all day long :-) I really liked the casual JoJo's,restaurant...

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1Thank JFina
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this review

Dear travelers: We have been honored with you, having chosen our resorts and the fact that you show so satisfied with your first experience with gourmet all inclusive experience makes us feel really proud of our site and staff. Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services. Especialy for...

Reviewed 27 September 2013

We stayed in the El Dorado Royale from 9/23 to 9/26. We read several reviews, and most were pretty accurate. One had stated the rooms were very damp, we asked the concierge about it... He told us that was true, but since then the rooms have been remodeled, ours was absolutely beautiful and very comfortable. The food is really good,...

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2Thank High_voltage_277

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $402 - $1,254 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother with the Royal Suite upgrade - the room is little different than the Luxury Suite and the only differences we saw were a) a private butler service (which was very good) and b) a line up of four 750's of your choice of spirits and two bottles of wine ... the latter wasn't really worth paying for unless you plan to drink like a fish in your suite vs at one of the dozen all-inclusive bars on property.”
 of 5 bubbles johnhS1186YW, 25 Mar 2017 | Read review
“The last evening of our stay, we did not have turn down service & no water bottles in our room”
 of 5 bubbles 88marnid, 25 Mar 2017 | Read review
“All rooms near the main hotel are great. We didn't want to go for the hotels down the beach since a lot less is within walking distance.”
 of 5 bubbles C1364VGdavidg, 24 Mar 2017 | Read review
“the 4200 and 4300 blocks are the best for sun”
 of 5 bubbles jeff441, 24 Mar 2017 | Read review
“Casitas suites were more romantic and less lit. Royale was a little more upbeat.”
 of 5 bubbles RyanRossi34, 24 Mar 2017 | Read review
5 of 5