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El Dorado Royale, a Spa Resort by Karisma

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El Dorado Royale, a Spa Resort by Karisma
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8,747 Reviews from our TripAdvisor Community

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Showing 8,485: English reviews
Welling, United Kingdom
Reviewed 28 January 2013

We would recommend this hotel. The best holiday we have had. It catered for adults only aged between 25 - 75. Lots of daily activities if you are interested. Sky massage excellent. Food in all restaurants excellent and a good pager system in place. Drinks (named brands) in all bars. Cocktails great. All staff very helpful and friendly. Waiters walking...

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4Thank shelley w
Darlington, United Kingdom
Reviewed 28 January 2013

This is the second time in two years we have visited this resort. When planning this trip we looked across the world at a number of all-inclusive resorts, before booking back to the Eldorado Royale. Our reasons for coming back were that when we looked across what was on offer within a 12 hour flight time of the UK, nothing...

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2Thank Manxgirl57
lincolnwood
Reviewed 28 January 2013

El Dorado Royale is expensive place for money what we paid. There is always waiting line for every meal; for dinner we waited around 90 minutes. They are understaffed. Only one warm pool; all others are very cold. They called inclusive but we had to pay for red wine, internet (we didnt pay for that in similar hotels in that...

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1Thank milenkoLincolnwood
chatham
Reviewed 27 January 2013

We just love this place, this was our 4th stay at this resort. We book the regular garden view suite.The food and drinks are always excellent, we had no issue getting into the resturants when we wanted to eat. A big shout out to Marcel Martinez Ramirez, he is the greatest, he is a big assest to this resort! Elfrain...

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3Thank wazzatashock
Northern Minnesota
Reviewed 27 January 2013

My wife and I, along with two other couples spent 5 nights at the El Dorado Royale. Overall the resort was extremely nice and well kept. The food was fabulous! Unfortunately a problem with our room really put a damper on the trip. When we arrived at our room we were immediately met with a very strong mold odor. This...

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3Thank beitel
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Thank you for your recent review and im sorry to hear that your experiences live up to expectation. I would like you to know the the health and well being of our guests is of the highest priority. I will definately investigate your comments and i do believe you are already in contact with our customer service manager concerning your...

Maryville, Missouri
Reviewed 27 January 2013

This was our second stay at the El Dorado Royale. It is a very nice resort to stay at. This year we stayed in the 4400 block and the rooms were an upgrade from last years 5400/5500 block but we think either rooms would be okay to stay in again. Jesus was our concierge and he was so nice and...

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2Thank lnicker
Minneapolis, Minnesota
Reviewed 25 January 2013

After a poor experience at another resort, we spent a week at El Dorado and loved it. The food was amazing, the grounds were beautiful and the staff was very pleasant. I loved the selection of restaurants- never felt as though the meals were repetitive or average. All very, very good- even the breakfast buffet. The beach was incredible even...

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3Thank Kelly N
Onalaska, Wisconsin
Reviewed 25 January 2013

My husband and I just returned from a 7-night stay. Upon arrival, we were told our room wouldn't be available until 3:00 which meant waiting more than 3 hours. To change clothes, we were told to go to the bathrooms. We had an oceanfront junior jacuzzi suite in building 3 on the third floor and was able to see the...

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4Thank heyjude355
Riverton, Utah
Reviewed 24 January 2013

What a beautiful way to spend a birthday!! Hubby booked this on a whim, with only 2 weeks notice, you just have to love a man like that!! After promptly being greeting with champagne and cool towels we were escorted over to Jorge at club Exotic, our concierge, for check in. He was fantastic. He acted like he really couldn't...

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1Thank esthichick
WI Northwoods
Reviewed 24 January 2013

My wife and I headed to El Dorado Royale for a friend's wedding. We had never been to an all-inclusive resort so we did not know what to expect. We booked our trip through Delta Vacations and it was very easy. We arrived at the Cancun airport and were met by our shuttle driver. After a short drive we arrived...

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1Thank mackinactravels

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $435 - $1,154 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
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Questions & Answers

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Wilmington, Delaware

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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