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Iberostar Grand Hotel Paraiso

Travellers' Choice award winner
GreenLeadersGold level
05/06/2017 06/06/2017
1 room 2 adults 0 children
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Iberostar Grand Hotel Paraiso
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5,718 Reviews from our TripAdvisor Community

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New York City
Reviewed yesterday NEWvia mobile

This staff was the worst ever encountered!!! This was supposed to be a fun birthday weekend trip. :(. The resort itself actually looked very nice. However, the staff was horrendous!!! 1. The surprise birthday decorations weren't ready upon our arrival at the hotel. We waited almost two hours in the lobby for our room, after a long plane ride, before...

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Thank Ginawashere
Reviewed 3 days ago NEW

Top notch from start to finish. Grand Paraiso was excellent in every way. I would go back in a heart beat. Always something to do, food is good and service even better. Staff works hard and are eager to please and very accommodating. If you do go, change $100 in singles and tip around, staff works hard and undoubtedly paid...

Review collected in partnership with Iberostar
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3Thank apnj2017
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your kind review which you have shared with other travelers. On behalf of our Management and staff we want to say it was a great honor to have served you We put great emphasis on providing first-class accommodation, with genuine warm service, comments like yours encourage our team to make unforgettable experiences like yours. We...

Reviewed 3 days ago NEW

The Grand… again. This will be a 5-star review. I’ll start off by saying this was our second time staying at this resort and we will without a doubt return again. Our stay was to celebrate our honeymoon from May 13th-19th. This trip we took 3 other couples with us for some ‘group honeymooning.’ When you stay here at the...

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6Thank Kevin K
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of all IBEROSTAR Grand Paraiso team we would like to thank you for giving us the opportunity once again to welcome you back, this time to celebrate with you such an special moment as your honeymoon. Congratulations again! We are thrilled to know that you went home with great memories. we always try to provide our...

Champaign, Illinois
Reviewed 4 days ago NEW

As I write this, 3643 of 4456 reviews – over 80% - rated the IB Grand as “Excellent.” There’s a reason for that. You will love it here. Worried that it’s not worth the cost? Don’t be – its well worth it. This was our second trip to The Grand and we will go again. The wife is celebrating one...

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5Thank gtherm
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of all IBEROSTAR Grand Paraiso team we would like to thank you for giving us the opportunity to celebrate with you such an special moment as your wife's milestone borthday. Congratulations again! We are thrilled to know that you went home with great memories, we always try to give our guests unforgettable experiences, and read that...

Atlanta, Georgia
Reviewed 5 days ago NEW

This was our second visit to the Grand. Our first was two years ago and we have been waiting to return ever since. It is easily the best all-inclusive resort we have visited. Everything about the resort is described in my initial review and so I will only highlight the differences that stood out this trip. This time around, we...

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6Thank rycornell
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your nice review here on Trip Advisor, also for choosing our hotel for the second time for your vacations. We are glad that this time the check-in process has been much more agile. We are pleased that you have enjoyed your Pool View suite and that the aroma caused by the humidity of the...

Prosper, Texas
Reviewed 5 days ago NEW

No crowded beaches, no chicken fingers, no squeaky beds or bad service, sorry... However, we did have a beach front, ground floor suite with a butler on call and an amazingly quiet, peaceful week in paradise. Sound good? This hotel spoils you with amazing food, grand suites and personal service 24 hours a day. We will be going back. I...

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4Thank BrentInProsper
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we would like to thank you for sharing your experience about your stay at IBEROSTAR Grand Paraiso. We are delighted to know that our staff contributed to made you had a wonderful and relaxing time during the week you stayed among us. In addition we are glad to hear how much you have enjoyed the...

Chicago, Illinois
Reviewed 6 days ago NEW

I booked this hotel based on the amazing reviews, It was our first experience at an All Inclusive and we were not disappointed. The service is truly just amazing, everyone is so friendly, we felt treated above and beyond what was expected, no complaints at all, everything others have said praising the treatment here is true. The crowd overall is...

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3Thank Ella B
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We want to thank you for taking the time to share your experience at Trip Advisor, all our guests´ comments and feedback are always important as this may help us to achieve our main goal which is your complete satisfaction. We are sorry to read that the two groups that arrived to the hotel, rested peace atyour stay...

Bessemer, Michigan
Reviewed 1 week ago NEW

We went on a week's vacation and had a fabulous time. We have stayed at all of the Iberostars in the Riviera Maya (and one in Jamaica) and every one of them is as wonderful as the next. The Grand was adults only, although in my opinion, it was not any better than the rest. As a matter of fact,...

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8Thank Linda N
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your loyalty to our IBEROSTAR brand. It has been a pleasure to welcome you to another of our destinations. On this occasion IBEROSTAR Grand Hotel Paraiso has had the opportunity to serve you and we are glad that you enjoyed of a pleasant week. Our main market are the adult couples, usually seniors who immensely...

Pennsylvania
Reviewed 1 week ago

We were a family of four - parents plus two young adult children. This was our first time at an all-inclusive so we were somewhat apprehensive. Have traveled in past to Cabo (Hilton), Jamaica (Ritz Carlton), Cost Rica (Four Seasons) to name a few. The Grand Paraiso is ranks up there with all of these resorts. Beautiful grounds, rooms (although...

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2Thank funinsun2
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Dear Guest, We would like to thank you for taking the time to write about your recent experience at Iberostar Grand Paraiso on Tripadvisor. Your evaluation is really important to us as you have had the opportunity to compare our property and services, and your feedback helps us improve on a daily basis by identifying our strengths and...

ma
Reviewed 1 week ago

Last year was our 11th stay at the Grand and the changes that have been implemented by management are discouraging. Also, you get a different story depending on who you speak with, Priscilla, Sarah or Mayvany, on why repeat guests have had perks revoked. Mind you, I never asked for a room upgrade, dinner on the beach, or even fruit...

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4Thank vacafanMA
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all thank you for staying with us one more time and taking the time afterwards to write a comment about our hotel and your stay. We are happy to see that there are elements of IBEROSTAR Grand Paraiso that you quite enjoyed, however we are very concerned to read that your experience with us did not...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $576 - $1,110 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya
Hotel Style:
#1 Family Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The oceanfront rooms are worth it.”
gtherm, 23 May 2017 | Read review
“First floor rooms seem to have a mildew like smell”
rycornell, 22 May 2017 | Read review
“When dining at the Mexican restaurant ask for a Mayan coffee!”
BrentInProsper, 22 May 2017 | Read review
“Standard room-lovely garden view. Ocean view room-exactly the same, but had an ocean view.Spend little time in room-really did not matter.”
428lindan, 20 May 2017 | Read review
“If you want to be closed to the ocean, ask for building 74 or 70, rooms are the same except the presidential suite”
maya2006, 16 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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