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Iberostar Grand Hotel Paraiso

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Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
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5,634 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Grand Hotel Paraiso
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Showing 4,396: English reviews
Milwaukee, Wisconsin
Reviewed 6 days ago NEW

We picked this resort based on our first trip to this resort in February 2016. We have stayed in Building #70 both years. We were on the 3rd floor and the view is outstanding. The reason we picked to stay in this building again this year was do to our Butler we had, Gonzalo. He was amazing. Anything we wanted...

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3Thank mwais
Pittsburgh, Pennsylvania
Reviewed 6 days ago NEW

The Iberostar Grand Hotel Paraiso property was amazing from top to bottom. The entire resort was extremely well kept and all of the staff were friendly and engaging. There were a lot of activities throughout the day and the Star Friends entertainment team made for a friendly and exciting atmosphere each day. Throughout our week-long stay, we were able to...

Review collected in partnership with Iberostar
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1Thank mitchel_meighen
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We are very happy to receive reviews such as yours where you highly recommend you to stay at IBEROSTAR Grand Hotel Paraiso. We are proud to know that our staff was always aware of your needs and we were able to meet your expectations in facilities and service. Also, we are glad to know that you enjoyed your...

Nominingue, Quebec, Canada
Reviewed 6 days ago NEW

Ok , so I went to the Grand and spend two weeks there in room 7208. Botttom room and it was awesome. The entire resort is fantastic. From not having to bother with towels , because there are some everywhere and you don't have to leave your room key to get one. You can also take the number of towels...

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1Thank Annette F
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to be able to welcome you back in the near future. Best regards, Quality Manager IBEROSTAR Mexico

Mississauga,Ontario Canada
Reviewed 6 days ago NEW

After reading the reviews for the past two years including "rated as the best all-clusive in the world" on TA we have to wonder how? Overall the resort is beautiful including grounds, buildings,restaurants. Very disappointed with the location for beach frontage as the sea is really not accessible in front of the hotel due to reef/rock formations...you think the design...

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2Thank JoeDePlanche
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thanks for taking the time to share your opinion with other travelers and in the same way to let us know how to improve the experience of our travelers. We are very happy that you have enjoyed our facilities in general and the food here prepared with much affection for our guests. We are sorry to read that...

Fairhaven, Massachusetts
Reviewed 1 week ago NEW

I have been to over 15 all inclusive vacations in Mexico and the Caribbean and this was the best. My wife and I traveled on the week of 4/9/2017. We booked with Apple Vacation to the iberostar Del Mar but were upgraded to The Grand. For what reason I'm not sure but we were delighted!! This truly was an upgrade....

Review collected in partnership with Iberostar
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4Thank Uncle-Tonoose
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for choosing to stay with us and for taking time to review our property even more when you have had the opportunity to compare us with other resorts. We are glad to hear that your stay with us was a memorable one and to hear that our staff made your stay pleasant. With reference to seaweed...

Park City, Utah
Reviewed 1 week ago

Just returned from a fabulous trip to Playa De Carmen at the Iberostar Grand. While we stayed at other Iberostar hotels, this was top of the line. I will definitely return. Staff was incredible from check in and throughout the entire stay. We'll return but will stay longer next time.

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1Thank Teri W
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We appreciate your recognition towards our staff. You can be sure the entire team will be happy to know you have a great time and that you plan to come back. It will be a pleasure to host you...

Reviewed 1 week ago via mobile

Actually stayed here in September 2015, only getting around to leaving a review now. My wife and I absolutely loved this resort!!! The resort has such beautiful deco and is well maintained!!! For sure can understand why it is called the 'Grand Hotel Paraiso'. The room was nice and big, plenty of space. Such friendly staff who really take an...

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2Thank Harmeet S
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We are so delighted that you chose to celebrate such a special occasion at IBEROSTAR Grand Hotel Paraiso and most of all that you had enjoyed your stay overall and had taken home the best memories of your honeymoon. We hope to have you back in the near future and take part in more of your life's celebrations...

San Antonio, Texas
Reviewed 1 week ago

Really liked the resort,not crowded .The service was great,property looks amazing.Was very pleased with the food at all a la cart restaurants . We were staying at the oceanfront room,pricey but well worth it. Will be considering coming again next year.

Review collected in partnership with Iberostar
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1Thank E7032VZelenap
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we want to thank you for the opportunity to have been the hosts of your vacation in the Mexican Riviera Maya. We are very happy to know that you had liked your room as well as our food. We will be very happy to welcome you back again in the near future. Kind regards, Quality...

belleville, il
Reviewed 1 week ago

As usual, our Iberostar vacation is wonderful! This was our 13th visit to an Iberostar resort (Del Mar, Lindo, Maya, & Bavarro in Punta Cana)- and upon arrival, we were informed that we were being upgraded to the Grand! Wow- what a place! Service was over the top- complete with a butler, multiple bottles of great liquor in the room...

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2Thank gman79100
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for writing a review about your stay at IBEROSTAR Grand Hotel Paraiso as part of The Club. We were delighted to read that Mirna at Grand did a great job in your room as well as the work of our staff in general at IBEROSTAR. We are glad to read you enjoyed your food in Grand...

Reviewed 1 week ago via mobile

This hotel is absolutely recommendable to people who want to relax on a high level. We have seen hotel for the first time when it was opened in 2007 and have spent our holiday there twice, first time in 2015 and second time in our Easter holiday this year (April 2017), each time for 14 days. Overview: Altogether we can...

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3Thank Andrea N
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for choosing once again IBEROSTAR Grand Hotel Paraiso. We are very happy to read your detailed review about your holiday with us. We are very happy to read your detailed review and it is a pleasure to read that you enjoyed the activities and shows of our Star Friends team, your room and our restaurants with...

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Amenities

Highlights
  • Beachfront
  • Free Internet
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $579 - $1,103 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya
Hotel Style:
#1 Green Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We are in the 7000 building, on the ocean”
chicagolandgirl, 24 Apr 2017 | Read review
“We stayed in Rm# 7290 upper flr facing the quiet pool. Great location”
dnaka2017, 20 Apr 2017 | Read review
“Stayed in several different rooms, if it's in the budget, get Ocean Front- you'll love it, if not, don't worry-there are no "bad" rooms”
TravelingTricia1, 19 Apr 2017 | Read review
“Superior Ocean Front”
mwais, 19 Apr 2017 | Read review
“All rooms are awesome. I was in 7208 and loved it. Very quite and so very clean.”
AnnetteF170, 19 Apr 2017 | Read review
5 of 5