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Iberostar Grand Hotel Paraiso

6,148 reviews
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Traveller (8524)
Pool & Beach (1651)
Room & Suite (1537)
Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“tranquility pool”(364 reviews)
“surf and turf”(557 reviews)
“ocean front”(505 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
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Reviews (6,148)Write a Review
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Traveller rating
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192
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3,880
598
192
57
31
Show reviews that mention
All reviewstranquility poolsurf and turfocean frontlobsterindoor poolstar friendsbutler servicebella vistalobby barpillow menuother resortsoceanfront roominternational buffetpool conciergewelcome homelunch buffettop shelf
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11 - 15 of 4,758 reviews
Reviewed 1 week ago

My husband and I wanted to try a different Resort for the next time we come to Playa del Carmen. We decided to try a Day Pass, which we were just told great things about. Do not try and enter this resort even if you...More

3  Thank lacecj
Reviewed 1 week ago via mobile

First and foremost this is a awesome place for relaxing, the hotel is beautiful since we arrive everything was amazing. At first I was concerned about an all inclusive resort but this place exceeded my expectation of value, service, food, and overall resort amenities. The...More

4  Thank Ara J
Response from Quality Manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded 2 days ago

Dear guest, First of all we would like to thank you for taking some of your valuable time to share your opinion about our hotel and service on TripAdvisor. Your words are of great help for others who are interested in traveling to the beautiful...More

Reviewed 1 week ago via mobile

We won an awards trip to this resort and went there without any idea of what it would be like! We were so pleasantly surprised that we plan to return! We were leery of an “all inclusive “ resort thinking the food and drinks would...More

3  Thank George S
Response from Quality Manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded 3 days ago

Dear guest, It is a pleasure for us to know you had the opportunity to stay at our beautiful IBEROSTAR Grand Paraiso at the Riviera Maya. We feel contented to know you enjoyed so much your stay with us that you are planning to come...More

Reviewed 1 week ago via mobile

Recently stayed here for a couples long weekend getaway. This is a top of the line all inclusive resort . Many great restaurants to choose from and awesome lunch buffets. Liquor included top shelf brands . This is truly an all inclusive, you virtually spend...More

3  Thank Carney F
Response from Quality Manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded 3 days ago

Dear guest, We would like to start by thanking you for the time you took to submit your review about the great experience you had with us at IBEROSTAR Grand Paraiso. Thank you so much for highlighting the outstanding service of our staff, as well...More

Reviewed 1 week ago

My wife and I just got back from this resort and wow were we impressed! We do Maui every year and had doubts going to Mexico but have no doubts now!! Will definately be returning to Iberostar reaorts. We stayed at the grand for 6...More

Review collected in partnership with Iberostar
4  Thank ErikinFairOaks
Response from Quality Manager I, Quality Manager at Iberostar Grand Hotel ParaisoResponded 3 days ago

Dear guest, It is a pleasure for us to know about your recent stay at IBEROSTAR Grand Paraiso on TripAdvisor. Thank you so much for taking the time to share your experience with many other travelers who are planning to visit the marvelous Mexican Caribbean...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Free Internet
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Bar/Lounge
Spa
Golf Course
Tennis Court
Heated pool
Indoor pool
Adult pool
Outdoor pool
Details
Price range
US$372 - US$814 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$372 - US$814 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (8524)
Pool & Beach (1651)
Room & Suite (1537)
Dining (1032)
Family and Play Areas (31)
Business Centre & Event Rooms (24)
Amenities (16)
Questions & Answers
Ask a question
Martysmama
16 February 2018|
AnswerShow all 3 answers
Response from DrPleishner | Reviewed this property |
Yes. There is good selection at Grand. I’ve been told if you go to non-adult only section all they have is Dos Xs
1
Vote
Juicev
15 February 2018|
AnswerShow all 5 answers
Response from Cate_1976 | Reviewed this property |
We’ve used Canada transfers as well, they’ve been great. Around $100 Canadian I think for round trip
1
Vote
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123456370
Room Tips
"Loved our oceanfront room on the 2nd floor. First time ever we didn't switch rooms when getting to a..."
Read review
"A room closer to the main lobby cuts down your commute to the carts to take you to the other hotels for a la..."
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"Two buildings have beachfront rooms- bldg 70 is one!"
Read review
"Ocean view is the best"
Read review
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