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This hotel is horrible.. be prepared for a wake up call at 6am from the staff cleaning rooms and people outside talking, a constant noise outside and church bells ringing. I read the reviews regarding the staff not being nice to English and it’s very...More
Thank Kelsie G
Response from Filippo Z, Direttore at Idea Hotel Plus Milano Malpensa AirportResponded 5 days ago
I wonder how you can write such a review...
The cleaning staff arrives at 09.00.
Italian customers are a small part, all the others are foreigners. We believe we have no problem with anyone, and you?
The hotel is located really close to the airport, thing which makes this airport a very good choice if you have an overnight stop. It offers free airport shuttle every 20 minutes at the most busiest hours of the day and night. The hotel is...More
Thank Flaviu Ș
Response from Filippo Z, Direttore at Idea Hotel Plus Milano Malpensa AirportResponded 16 November 2017
we thank you for your personal comment and we are glad that you enjoyed all our services.
We wish to become your favourite hotel for your next stays in Malpensa.
The manager and the staff.
This hotel is good for the airport, providing a complimentary shuttle service to and from. Note the shuttle is a large van and there can be quite a large group so best to be there early to avoid having to take the next shuttle. Shuttle...More
Response from Filippo Z, Direttore at Idea Hotel Plus Milano Malpensa AirportResponded 1 week ago
thank you for spending your time writing such a good review on our hotel.
We are glad that you appreciated our confortable rooms, our varied breakfast and our staff cares.
We thank you for speaking about some points that need to be emproved,...More
Please do not trust them about transfer . When we arrive airport we called 5 times noone answer. After I asked someone maybe our telephone does not work or wrong number. They called 2 dıffrent people too. The Hotel reception does not answer. We arrived...More
Thank Merve A
Response from Filippo Z, Direttore at Idea Hotel Plus Milano Malpensa AirportResponded 2 weeks ago
thank you for your stay and your comment.
Shuttle service, as informed on all websites, is offered for free according schedules and seats availaibility.
We only spent one night but it was the fourth time we'd stayed. The service was excellent, room clean and breakfast good. We booked through the hotel web site three months before and got a very good deal. We wouldn't hesitate to recommend it.
Response from Filippo Z, Direttore at Idea Hotel Plus Milano Malpensa AirportResponded 3 weeks ago
we are greatly pleased about your comment.
We will share it with our staff. Your satisfaction is the most appreciated reward for our work.
Hi, it is definitely best to ask the hotel about it. I stayed for a night only and I parked the car in the outdoor parking, belonging to the hotel, and they warned me that I could only park there till 8am or so...