The inability to travel because of this thing is obvious to all. But not here. Our request for a reasonable keep but also a reasonable refund is ignored. Very bd customer satisfaction techniques here!
We stayed in 2 nights in their 2 bedrooms akoya pool villa , the villa was amazing, spacious room, beautiful plunge pool for relaxation , bikes were included so we can explore the island, and even on this pandemic situation which is everything not yet run normally the hotel staff did their best to help us to have great time, special thanks to Mr.Rully for make our staycation memorable, the hotel location is perfect short distance to everything that you need, if you came from lombok they also have their own fast boat shuttle so you will arrived exactly in front of the hotel,we enjoyed our stay, thanks hotel vila ombak
This was excellent median level accommodation on the island, very convenient to all cafes, restaurants, beach/boats. The staff were amazing, we felt like family & they made our stay so very memorable. We will definitely be back!! All facilities very clean & well kept, the grounds were beautiful. All types of accommodation to suit couples, families & groups. Stunning pools, with many activities. Their own restaurant could not be faulted. Entertainment some nights & special nights for meals on the beach.
We did not stay at the Villa, but one night walking past we were invited in to the beachfront bar to enjoy their happy hour. We were enticed in by Novri. She is a beautiful soul,so welcoming and just draws you into her happy world. They were facing tough times due to Covid19 as the govt had just stopped all travellers from mainland Bali going to the islands. It worked for us. Admittedly we were the only customers, but Novri went out of her way to ensure we had a great evening. It is probably the only ocean view bar/restaurant that doesn’t setup for meals on the beach so we thought we would move on. Novri went out of her way and set us up a special table on the beach. The food was great, the cocktails even better, and the service by Novri and one other staff (I wish I had his name) was brilliant. We had such a fun night with them and they definitely made it memorable. So much so that we returned for dinner the following night. Try their beef sliders - yummo. I shared it with my friend with some fries. Plenty for dinner. Novri was the attraction to this place. We had such a long chat with her and given the circumstances she remained positive and upbeat. I wish them all the best of luck in the upcoming months. It will be very tough for them and I hope they see their way through. We didnt have time to say goodbye to her as our airline was suddenly grounded and we had to leave the island a day early to make alternative arrangements. So thanks Novri for a great couple of days. Hope your boss realises what a gem you are 😀😀…
I had the best birthday dinner here. Food and cocktails was tasty and fresh. Waiter Rita was super funny and made our evening even better. Life music, ocean view, good food. What else could you want? Rasa and Marcelo