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Mandarin Oriental Macau

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#3 of 92 Hotels in Macau
Certificate of Excellence
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609 Reviews from our TripAdvisor Community

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Showing 371: English reviews
London
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 October 2016 via mobile

The location is good for both the heritage sites and also all the casinos, although the Venetian and Parisian are a short taxi ride. Rooms were different class, especially the bathrooms. Service excellent and the food in the main restaurant was of a very high standard. Bit of a blip at breakfast on our first morning when the service was... More 

Helpful?
1 Thank HarperzMad
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear HarperzMad Thank you for the very nice compliments on the hotel location, room, food and service. I am delighted to share your comments with our colleagues. We have taken note of your constructive feedback on breakfast and ensure that the team is ready for busy operations. We look forward to welcoming you back to Mandarin Oriental, Macau soon. Yours... More 

Hong Kong, China
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 10 October 2016

We stayed on a long weekend, coming from Hong Kong. We got upgraded to a lake view room, and one at the highest floor. Service is consistent and quick. The hotel is not crowded, even the pool on a holiday. Bed is amazing and soft, sheets are very crisp. The rooms are spacious and amenities and toiletries are luxurious.

Helpful?
1 Thank SwimBikeRunGirl
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear SwimBikeRunGirl It is a delight to receive your wonderful reviews and we are thrilled to learn that you had an amazing weekend stay with us. We are glad that our service and hotel facilities have met your expectations. Thank you for choosing to stay with us. We look forward to welcoming you back on your next retreat, hopefully soon.... More 

Boston, Massachusetts
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 October 2016

Everything was so thoughtful. A staff picked us up with a dedicated shuttle at the ferry terminal. Staff would escort you directly to your hotel room and have in-room check-in. They even have a yoga mat in the room. Breakfast was superb. Staff was super helpful. The location was also good. Major casinos and hotels were within walking distance.

Helpful?
1 Thank Foo C
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Foo C Thank you for sharing your delightful experience at Mandarin Oriental, Macau. I'm glad that our personalized service left a great impression on you. I'm also thrilled to know that you enjoyed our newly revamped breakfast buffet offerings. My team and I look forward to your next stay with us soon. Yours sincerely Jill Goh General Manager More 

Hong Kong, China
Level Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 5 October 2016 via mobile

We visited the Mandarin for one night as part of our Wedding Anniversary celebration. Sadly, we only had one night available, but enjoyed every minute of our stay. I have stayed in the old Mandarin Oriental property in Macau and this surpassed our expectations. As always, the service is exquisite. Nothing goes unnoticed and every detail is considered. We felt... More 

Helpful?
Thank Katepadgetkoh
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Katepadgetkoh Once again, we wish you and your loved one a very happy wedding anniversary! Thank you for trusting us and choosing Mandarin Oriental, Macau for your special celebration. I am truly pleased to know that our colleagues took good care of you. Your compliments will definitely encourage our team to continuously strive to delight and satisfy our guests.... More 

Lyon, France
Level Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 October 2016 via mobile

Beautiful, comfortable and spacious rooms with a bath and a mini bar with all amenities made this hotel a great choice for my 3 year old daughter and I. Some may find the decor tad old fashioned but I would definitely take that any day since comfort is a priority for me. We did not opt for breakfast in our... More 

Helpful?
1 Thank Chrysalisworld
Hong Kong, China
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 27 September 2016

I came here for watching the fireworks with my wife as we did last year. I booked a room with the lake-view so that I can watch the fireworks inside our room. The fireworks was excellent especially the one by Canada. Mandarin Oriental Macau is the hotel I like although this year was not as good as last year. I... More 

Review collected in partnership with this hotel

Helpful?
1 Thank kblo2015
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear kblo2015 Thank you for choosing to stay at Mandarin Oriental, Macau. We are glad to know that you enjoyed the impressive fireworks night with us. We will continuously strive to fulfil our goal to completely delight and satisfy our guests. Your support is very important to us. We look forward to welcoming you back soon. Yours sincerely Jill Goh... More 

Tokyo, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 September 2016

Stuff is super helpful. Room is really beautiful and landscape is so nice. This hotel have a little room compared with other hotel,so stuff can support client more and more.i wanna stay this hotel again

Review collected in partnership with this hotel

Helpful?
1 Thank ushhy
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear ushhy Thank you for choosing to stay with us and taking time to share your review. I'm very excited to know our team took good care of you, and your generous compliments on our cozy hotel room and the magnificent view. We look forward to the next opportunity to welcome you back soon. Yours sincerely Jill Goh General Manager More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016

Typical Mandarin style quality services, very good view and quiet location. Highly recommended if you are looking for a quiet stay in Macau with class and character. Like other Mandarin Oriental hotels, the staff their offer a very professional, personal services, which is quite unique amongst top hotels in Macau.

Review collected in partnership with this hotel

Helpful?
1 Thank lawrencea170
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear lawrencea170 We very much appreciate to be described as an outstanding hotel in Macau with excellent Mandarin Oriental-style service. I will definitely share your comments with our colleagues, which will further motivate our team to continuously strive to delight and satisfy our guests. We look forward to another opportunity to welcome you back. Yours sincerely Jill Goh General Manager More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016

Everything was impressive: the location, the environment, the service, the view and the food. Especially the restaurant, I dined there a few times with my friend and the manager Mario and Alex looked after us well. The food were delicious. I definitely will visit again.

Review collected in partnership with this hotel

Helpful?
1 Thank 160elizabeth
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear 160elizabeth We are very happy that your have great experience staying and dining with us. Your kind compliments have been well shared with our colleagues, especially Mario and Alex, who are very much delighted. We look forward to continue to earn such high praises on your furture visits. Yours sincerely Jill Goh General Manager More 

A TripAdvisor Member
Reviewed 16 September 2016

Marvelous big room, with top equipments, delicious bed, wonderful breakfast and amazing staff. Our room had a indescribable view of the city and the hotel is very well situated, close to big casinos and the big luxury shops. Wonderful location. Staff very nice and loving to help us in every way.

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Guest Thank you for the very nice compliments on the hotel location, room and staff service. We are glad to be in such an ideal location, offering easy access to many great sights in Macau. We'd love to welcome you back and be of service to you soon. Yours sincerely Jill Goh General Manager More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 

Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Region: China > Macau
Price Range: $297 - $817 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Ctrip TA, Booking.com, Expedia, Odigeo, Hotels.com, Travelocity and HotelTravel.com so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental Macau
Hotel Style:
#1 Business Hotel in Macau
#2 Romantic Hotel in Macau
#3 Luxury Hotel in Macau
#4 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental Macau staff and other travellers.
5 questions
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Questions? Get answers from Mandarin Oriental Macau staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room seems to be excellent”
 of 5 bubbles dvillax, 23 Nov 2016 | Read review
“Lower floor is cheaper but offer equally good view”
 of 5 bubbles lawrencea170, 18 Sep 2016 | Read review
“Choose the Lake room views and score the occasional fireworks display in the fall months.”
 of 5 bubbles G3169EFjamesw, 14 Sep 2016 | Read review
“Lake View is now better than Bay View since Bay View is facing an unused place owned by the Macau government which has lots of trash now.”
 of 5 bubbles Gloson, 6 Sep 2016 | Read review
“Facing the Macau tower is a great view”
 of 5 bubbles VivY133, 10 Aug 2016 | Read review
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