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Mandarin Oriental Macau

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#3 of 92 Hotels in Macau
Certificate of Excellence
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Mandarin Oriental Macau
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639 Reviews from our TripAdvisor Community

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Showing 391: English reviews
London, United Kingdom
Reviewed 15 December 2016

Just returned from Hong Kong and Macau, Mandarin Oriental was a very friendly, welcoming hotel. Staff were excellent, and it is much smaller and less gaudy than most in Macau. I would strongly recommend it.

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Helpful?
1Thank 845johnq
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear 845johnq Thank you very much for sharing your valuable feedback and positive recommendation. It's wonderful to know that you enjoyed your stay with us. We look forward to welcoming you back in the near future. Wishing you a great festive season. Jill Goh General Manager

Reviewed 9 December 2016 via mobile

Coming for celebration of birthday, thanks for all the arrangement, from setup to birthday cake, everything was perfect. Although there is always a long wait in front desk, i would say its acceptable given that the services provided is excellent! Thanks again for making our birthday trip so wonderful!

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Helpful?
Thank emilykayingngai
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear emilykayingngai I'm thrilled to learn that our colleagues took good care of you and presented you a wonderful birthday trip. I will definitely share your comments with our colleagues, which will further motivate our team to continuously strive to delight and satisfy our guests. We hope to wlecome you back to Macau soon. Yours Sincerely Jill Goh General Manager

Sydney, Australia
Reviewed 9 December 2016

An incredible modern and perfectly appointed 5 star hotel. The rooms are spacious, modern and homely. Vida Rica Restaurant is a favorite. It is a very different environment to casino based locations but to travel to the strip is a short and affordable journey. Would definitely return.

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Helpful?
1Thank SydRev
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear SydRev I'm truly excited to hear that you had an enjoyable stay with us and that you look forward to returning. Thank you for your positive feedback, which will definitely motivate our colleagues to completely delight and satisfy our guests. We look forward to welcoming you back soon. Yours Sincerely Jill Goh General Manage

Reviewed 8 December 2016

The room is Fantastic, great water front view , i was staying in suite 1506 nice view especially during sun rise in the morning. I was really amazed with the service of the staff in all department also the surprise gift in the room which little dessert and its taste great. thanks to Elmer for keeping my suite clean and...

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Helpful?
Thank Kunalan K
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Kunalan K Thank you for sharing your delightful experience at Mandarin Oriental, Macau. We are thrilled to hear that you were amazed at the exceptional service provided by our colleagues. Your special mention of Elmer, Fendi and Kian will surely be a great motivation to them to strive for better performance. We hope to welcome you back on your...

Epsom, United Kingdom
Reviewed 7 December 2016

We chose this hotel as we wanted to visit Macau and aren't into gambling so didn't want to stay at one of the brash hotels with an on-site casino. So the Mandarin Oriental was ideal for us. Great quality hotel within easy walking distance of the Macau tower and old town. The hotel proactively contacted us to ask how we...

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Helpful?
1Thank Chris J
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Chris Jc Thank you very much for sharing such a detailed and positive review. We are glad that we have provided you with a tranquil and delightful stay. Your feedback will certainly motivate our team to strive for the highest level of service. We have also noted your valuable comment regarding the seats and opening hours at Vida Rica...

Hong Kong, China
Reviewed 7 December 2016

Charging US10 per hour is crazy nowadays while I.can get compli Wi-Fi from all other 5 star hotels. The overall staff quality is good even though the facilities introduction is a bit robot feel. :) The view of the room (my room is facing the lake) is very nice and good privacy.

Review collected in partnership with this hotel
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Helpful?
1Thank sandylZ912RJ
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear sandylZ912RJ Thank you for your recent stay at Mandarin Oriental in Macau. We are delighted to know that you enjoyed the room and view. With regards to your comment on Wi-Fi service, please allow us to share with you that Mandarin Oriental Hotel Group is offering complimentary high-speed Internet access if you create an online profile and book the...

ENGLAND
Reviewed 6 December 2016 via mobile

This is the first time I stay with the brand and I regret that I didn't do it earlier. Beautifully designed and carefully maintained. Professional staff all the way along. As a 5-star, this hotel matches its name both on the hardware (facilities,design, maintenance, view) and software (details, staff). Thank you for making our stay such a pleasure. I will...

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Helpful?
2Thank QQ-LITTLE
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear QQ-LITTLE Thank you for your great endorsement of Mandarin Oriental, Macau. It's rewarding to know how much you enjoyed your stay with us, and we greatly appreciate your generous recommendation. We can't wait to see you on your next visit to Macau, hopefully soon. Yours sincerely Jill Goh General Manager

Reviewed 6 December 2016 via mobile

Wonderful hotel with a great experience from start to finish. I would highlight employee Victor Wu who went out of his way to be helpful on a number of occasions - his cheerful outlook just added to an overall great stay. Many thanks

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1Thank Graham S
Hong Kong
Reviewed 5 December 2016 via mobile

Excellent service and spacious meeting facilities make this an ideal choice for conferences or corporate off-sites. Good location next to the MGM and old Macau casinos offers plenty of variety for evening entertainment as well all within walking distance.

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Helpful?
1Thank HongKongTravel_A_Lot
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear HongKongTravel_A_Lot Thank you for choosing Mandarin Oriental, Macau as your meeting venue. We are excited to know our service and location made your trip an ideal choice. We hope to welcome you back on many future occasions. Yours sincerely Jill Goh General Manager

Reviewed 4 December 2016

I visited Macau for a one-night stay in late November 2016 as part of the Amex Platinum FHR program. My stay was outstanding and I now have a new favourite hotel for when I visit Asia. The head concierge Francis is amazing and very attentive - my return ferry ticket to HKIA was arranged for easily and a return car...

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2Thank Michael M

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 

Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Region: China > Macau
Price Range: $266 - $1,106 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Ctrip TA, Travelocity, Hotels.com and Booking.com so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental Macau
Hotel Style:
#1 Business Hotel in Macau
#2 Romantic Hotel in Macau
#3 Luxury Hotel in Macau
#4 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental Macau staff and other travellers.
5 questions
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Questions? Get answers from Mandarin Oriental Macau staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you travel with family and want connecting rooms, ask for rooms 1110 and 1111.”
 of 5 bubbles schmidtmg, 11 Jan 2017 | Read review
“The Bay View room is comfortable and offers a great view”
 of 5 bubbles robw317, 1 Jan 2017 | Read review
“water front”
 of 5 bubbles , 8 Dec 2016 | Read review
“Ask for a high up room overlooking the Macau Tower.”
 of 5 bubbles 801ChrisJ, 7 Dec 2016 | Read review
“The harbour view room was definitely worth it.”
 of 5 bubbles U8954VJmichaelm, 4 Dec 2016 | Read review
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