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Mandarin Oriental Macau

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#3 of 92 Hotels in Macau
Certificate of Excellence
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Mandarin Oriental Macau
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609 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Hong Kong, China
Level Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 September 2016

After being the best hotel in Macau for so many years, the Mandarin Oriental is facing new competition from both Western, Eastern, as well as local rivals. And the Mandarin is starting to compare poorly. While the lobby remains, as it has always, discrete and tasteful, the rooms are starting to show wear. The carpets are faded. The linens are... More 

Helpful?
3 Thank James W
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear James W It was a pleasure to have you as our guest at Mandarin Oriental, Macau. Thank you for sharing your valuable feedback, as such information enables us to monitor and improve on our quality service standards. Regarding your comment of providing complimentary WIFI for guests. We would like to take this opportunity to inform you that Mandarin Oriental... More 

Fort-de-France, Martinique
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 September 2016

I had my best stay ever at the Mandarin Oriental Macau. The hotel itself is just beautiful, the design and atmosphere are just perfect. We had a spacious room with a view. We enjoyed the swimming pool and the gym which are both located on the 4th floor. The breakfast buffet is wide, the selection is really interesting. The food... More 

Helpful?
Thank LiliGora
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear LiliGora We are thrilled to receive such great compliments from you. It was our great honour to have you as our guest at Mandarin Oriental, Macau and being your favourite hotel ever since. My team and I are indeed encouraged and we will continue to provide the most delightful experience for our guests. We sincerely look forward to welcoming... More 

New York City, New York
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 12 September 2016

I had a great stay at this hotel. Fantastic staff and service and enjoyed that it was not part of a monster casino. Macau is SOOO much more than casino's and if you want that, the MGM is close by for you to walk. The main sights on the peninsula are a short walk away. The breakfast buffet was pretty... More 

Helpful?
Thank K J
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear K J Thank you for being so generous with your encouraging praises for us. We are pleased to know that you enjoyed your stay in Macau. We look forward to welcoming you back on many occasions in the future. Yours sincerely Jill Goh General Manager More 

Hong Kong, China
1 review
Reviewed 8 September 2016

A very good spot for firework . Great staff make us feel like home . Breakfast is with variety and quality. The location is convenient and have easy access to a major tourist attractions. Overweigh it is a memorable experience and what I would recommend other people take this hotel when they visit Macau.

Review collected in partnership with this hotel

Helpful?
Thank siuyulo
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear siuyulo Thank you very much for your positive review. We are pleased to share with you that Macau is an exciting city where fireworks are displayed on many occasions. Apart from our guest room, our Vida Rica Bar, with its double-height, floor-to-ceiling windows, is another superb location to enjoy the fireworks and spectacular night scene. It is also our... More 

Hong Kong, China
Level Contributor
108 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 September 2016

Stayed in the Deluxe Lake View Room - the view is stunning towards Macau Tower!! This room allows you to enjoy the firework show so make sure you book in advance during firework weekends. I love the room layout a lot, gives me a balanced and organized feeling. Enjoyed a bath with their bath salt and the stunning view as... More 

Helpful?
1 Thank Gloson
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Gloson We greatly appreciate your time extended to share your valuable reviews with us. We are thrilled to receive your kind and generous compliments about the hotel, in particular, the stunning view in the room to fully enjoy the fireworks display, the smart and convenient room facilities and concierge service. We have also noted your valuable comment on the... More 

Auckland, New Zealand
Level Contributor
233 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 3 September 2016 via mobile

I stayed here based on Trip Advisor reviews and a good price from Expedia and I was not disappointed. The hotel is well situated. It is next to a huge casino (MGM) but there is no casino inside the hotel so it is calm and serene which is much better for those of us not interested in gambling. The reception... More 

Helpful?
1 Thank nesbitevans
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2016 via mobile

Stay for one nite but is great memory . Warm Welcoming by receptionist and get a great room with nice view ... The best thing is : when we finish our dinner and back to room.... we get our clean room. They clean everything like first time we check in. The swimming pool is Nice & Clean. You can enjoy... More 

Helpful?
1 Thank Lole W
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Lole W It was a pleasure to have you as our guest at Mandarin Oriental, Macau. We are thrilled to learn that your stay with us has created great memory for you. I will definitely share your comments with our colleagues, which will further encourage our team to continuously strive to delight and satisfy our guests. Your kind recommendation... More 

London, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 August 2016

Stayed here with colleagues on a business trip. Hotel had everything you would expect from a 5* deluxe hotel. Would strongly recommend for business travelers and luxury leisure travelers alike. English widely spoken by eh staff. Faultless experience.

Helpful?
1 Thank intrepidworldtravell
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear intrepidworldtravell Thank you so much for sharing your stay at Mandarin Oriental, Macau during your recent business trip! I am truly delighted to hear that our colleagues took good care of you and presented you with a flawless experience that met your expectations. Thank you once again for your generous recommendation. We truly hope to welcome you back soon... More 

Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2016

My wife and I recieved heartfelt welcome by the staff when arrived the hotel. The overall service attitude , food quality and room service had been prefect . We have a very pleasant stay in the hotel . The hotel booking and confirmation process was efficient and responsive . The hote policy to allow cancellation one day before is also... More 

Review collected in partnership with this hotel

Helpful?
1 Thank keekeung_leung
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear keekeung_leung It is a delight to receive your wonderful reviews and we are thrilled to learn that you and your wife had a pleasant stay with us. Thank you for your kind and generous compliments on our overall service, food quality as well as the efficient reservation process. Your positive feedbacks are great encouragement to our team to continuously... More 

Hong Kong, China
Level Contributor
44 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 August 2016 via mobile

Stayed here 2 nites for conference. Upgraded to a suite. Good view of the waterfront. Excellent service and staff. Comfortable bed. Good toiletries. Good breakfast. Had difficulty switching off the reading lights before sleep. Too many switches and the signs not clear. Had to call up guest service for help. Found out later that quite a number of the guests... More 

Helpful?
1 Thank Liuelai
MOMAC10, General Manager at Mandarin Oriental Macau, responded to this review

Dear Elaine L Thank you for sharing your valuable reviews with us. I'm very glad to know that my team has provided you with excellent service and that you enjoyed our hotel’s convenient location, our breakfast and room facilities. I am very sorry for the inconvenience you experienced on the room switches. Pleased to advise you that we will be... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Mandarin Oriental, Macau is ideally situated in the heart of Macau's business, entertainment and high-end retail districts, offering easy access to all major tourist sites and transport hubs. Both Macau International Airport and the Macau-China border are only 10 minutes by car, while the Hong Kong-Macau ferry terminal is just a short five-minute drive away. From here, Hong Kong's airport can be directly accessed by ferry in 45 minutes and Central Hong Kong in just one hour. ... more   less 

Additional Information about Mandarin Oriental Macau

Address: Avenida Dr Sun Yat Sen, Nape, Macau, China
Region: China > Macau
Price Range: $297 - $817 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Macau 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with Mandarin Oriental, Ctrip TA, Expedia, Booking.com, Hotels.com, Odigeo, HotelTravel.com and Travelocity so you can book your Mandarin Oriental Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mandarin Oriental Macau
Hotel Style:
#1 Business Hotel in Macau
#2 Romantic Hotel in Macau
#3 Luxury Hotel in Macau
#4 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental Macau staff and other travellers.
5 questions
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Questions? Get answers from Mandarin Oriental Macau staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room seems to be excellent”
 of 5 bubbles dvillax, 23 Nov 2016 | Read review
“Lower floor is cheaper but offer equally good view”
 of 5 bubbles lawrencea170, 18 Sep 2016 | Read review
“Choose the Lake room views and score the occasional fireworks display in the fall months.”
 of 5 bubbles G3169EFjamesw, 14 Sep 2016 | Read review
“Lake View is now better than Bay View since Bay View is facing an unused place owned by the Macau government which has lots of trash now.”
 of 5 bubbles Gloson, 6 Sep 2016 | Read review
“Facing the Macau tower is a great view”
 of 5 bubbles VivY133, 10 Aug 2016 | Read review
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