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Banyan Tree Macau

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#4 of 92 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Banyan Tree Macau
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1,104 Reviews from our TripAdvisor Community

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Showing 886: English reviews
Hong Kong, China
Reviewed 2 days ago NEW

We live in Hong Kong with three young children and wanted to celebrate our anniversary with a romantic getaway, but we weren't prepared to travel far without the kids. Macau appealed due to the short commute and we opted for the Banyan Tree on several friends' recommendations. Despite the strong endorsements, we were still pleasantly surprised! The Banyan Tree Macau...

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Helpful?
Thank mjparry4
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear mjparry4 Thank you for taking the time to provide such a detailed review of your recent stay with us at Banyan Tree Macau. It is always our desire to provide our guests an enjoyable and unforgettable experience by creating many memorable moments during our guests’ stay, and after reading your review I have to say how pleased I am...

Hong Kong, China
Reviewed 3 days ago NEW

Excellent room facilities plus exceptional outstanding customer service I have ever experienced in Macau. Spa, no matter the ambiance of the massage room and the techniques of the associate were very good as well.

Review collected in partnership with Banyan Tree
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Helpful?
Thank Francis H
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Francis H Thank you for your 5-Star Review of your recent Banyan Tree experience in Macau. I am pleased to read of how much you enjoyed our facilities, including our award-wining Banyan Tree Spa, but more importantly is your affirmation of our 5 Star hotel services in Macau and how our associates were able to contribute to your overall...

North Sydney, Australia
Reviewed 5 days ago NEW

It is a sanctuary!! The room is so professionally design that you can hardly find any fault! The room is very specious, a pool with 2 daybeds along the windows where sunrises and sunsets are on display everyday !

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Helpful?
Thank TheWindintheWillow
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear TheWindintheWillow Thank you for taking the time to post your feedback regarding your recent stay with us. We are also happy to read that you enjoyed the many unique elements of our luxurious suites and that you were able to experience a truly relaxing stay as a result. We look forward to your return, either here in Macau, or...

Reviewed 5 days ago NEW

It's not our first time to stay here but actually our third time! I always choose to stay here because of the warm welcome of the staffs. Aomori was very helpful during our stay. They also upgraded our room to a suite which is AWESOME! It's my mom and mother in laws first time to stay in Banyan tree and...

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Helpful?
Thank Joanna T
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Joanna T Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. We are especially pleased to read that you enjoyed the many unique elements of our luxurious suites. We are proud of how's Aomori and Vicky who continue to create memorable experiences for all our guests through their warmth and kindness...

Singapore, Singapore
Reviewed 1 week ago

The title says it all! The Cotai Pool Suite is simply WOW... Nice view, indoor (relaxation) pool, comfortable bed, wireless connection that works. Absolutely love this hotel! Service is exceptional too!

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Helpful?
Thank tunawhiskas
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear tunawhiskas Thank you for taking the time to post your review online, and we are especially pleased to read that you were impressed because of the exceptional quality of service you received at Banyan Tree Macau. We are also happy to read that you enjoyed the many unique elements of our luxurious suites and that you were able to...

Reviewed 1 week ago

It's the birthday of mine and my girlfriend when we went to the hotel. I waited awhile in the middle of the lobby to check in as seems everyone is busy. The front desk lady upgraded us to a room with Jacuzzi as it is a birthday trip but she asked us to wait an hour although it is 3pm...

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Helpful?
Thank Yu Kei T
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Yu Kei T Thank you for your feedback regarding your recent stay with us at Banyan Tree Macau. Your honest comments assist us in constantly identifying areas that require our attention and I have to apologise to read of the inconvenience you encountered as a result of the service shortfall which is definitely not in keeping with our brand...

Tianjin, China
Reviewed 2 weeks ago

Outstanding, simply outstanding. The new General Manager has made a great difference from what the property was 6 months ago! So happy to be back and see the positive quality changes. The staff is well trained and attentive to all details. The food is delicious, soft shell crab was to die for. A must see in Macau!

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Helpful?
Thank MLLeclerc
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear MLLeclerc Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. We are pleased to read of the impact our associates’ service had on your stay and how they were able to contribute to making it a memorable one. Thank you for highlighting the positive quality changes and the quality of food...

Reviewed 2 weeks ago via mobile

We are loss for words. Banyan Tree Hotel is truly exceptional. We love love love this hotel!!! My kids love the room, indoor pool, jacuzzi and the beach. Thank you Sasa - from reception for welcoming us. Looking forward in using other Banyan Hotels on our next vacation.

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Helpful?
Thank gleamist
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear gleamist Thank you for sharing your recent Banyan Tree experience with the readers of this website. I am pleased to read that your holiday experience was beyond your expectations, something we aspire to provide to all our guests. It was a pleasure to read of the We are pleased to read how much you enjoyed the facilities both inside...

Budapest, Hungary
Reviewed 2 weeks ago via mobile

First of all the 100 square meter pool view suite with king bed is not 100 square meter for sure it feels much smaller, so I feel they are dishonest about the size of the room as a selling point. Second the room feels a little bit not so well maintained showing signs of aging and doesn't feel super clean...

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Helpful?
Thank Greg S
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Greg S Thank you for taking the time to provide your feedback on your recent stay with us. I have noted of your comments in regards to the size and the relaxation pool in our suite. I am naturally disappointed to read that they were not to your expectation. This is the first time we have received such a...

Reviewed 2 weeks ago

I stay in Banyan Tree Macau with my girlfriend for celebration and I contacted the Front Office Manager Daniel, to arrange a surprise for my girlfriend prior to our arrival. We were taken care during the whole period of stay, from the arrival to the departure and even the amazing service from the villa hosts. I could say that's Perfect...

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Helpful?
Thank Pedro T
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Pedro T Thank you for sharing your recent experience at Banyan Tree Macau and for allowing us to be a big part of your girlfriend's celebration. It is always our desire to provide our guests an enjoyable and unforgettable experience by creating many memorable moments during our guests’ stay, and after reading your review I have to say how...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: $367 - $1,555 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Expedia, Travelocity, Hotels.com and Agoda so you can book your Banyan Tree Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Family Hotel in Macau
#3 Casino Hotel in Macau
#3 Spa Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Macau staff and other travellers.
11 questions
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Questions? Get answers from Banyan Tree Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“better choose the one with pool. I am not sure if they all have it”
 of 5 bubbles TheWindintheWillow, 11 Jan 2017 | Read review
“this room is good for family”
  • relaxation pool
 of 5 bubbles 119joannat, 11 Jan 2017 | Read review
“The views on high floors are amazing, whether of the complex or the ocean”
 of 5 bubbles MLLeclerc, 1 Jan 2017 | Read review
“Need to try”
 of 5 bubbles , 29 Dec 2016 | Read review
“rooms with even numbers on higher floors give scenic views. the 2 bedroom villas are super but get sold out well in advance”
 of 5 bubbles 723tejasp, 28 Dec 2016 | Read review
5 of 5
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