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Galaxy Hotel

Ctrip.comUS$119*
View Deal
#11 of 95 Hotels in Macau
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$301*
US$119*
Great Deal
US$301*
US$301*
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Galaxy Hotel
Galaxy Hotel
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2,195 Reviews from our TripAdvisor Community

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Showing 1,498: English reviews
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Hong Kong, China
Reviewed yesterday NEW

I stayed at Galaxy Hotel in Macau during my business function in April 2017. The 3 night stay experience was fantastic. I have been well treated upon arrival with surprise. I did enjoy the easy connection with all fun and food, there were many selection for awarded cuisine within the properties. I did enjoyed the wave pool and lazy river,...

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Helpful?
Thank mmjhk2002
Reviewed 2 days ago NEW

There are a lot of casino hotels in Macau. And other than sharing an over the top gaudy decor and borrowed designs from their Vegas counterparts, it can be hard to know where to stay. The Galaxy has a few amenities that make it special, from my experience. 1. A movie cinema. A great way to spend some daylight hours...

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Helpful?
Thank William L
london
Reviewed 2 days ago NEW

The hotel was really new and clean, very Vegas-like as expected. The check in was a bit of a mess though, we requested to book a restaurant and they kept telling us to go to the food court which was really frustrating. Then they somehow booked us in to a restaurant that wasn't even open, due to renovations!! Very confusing!!...

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Helpful?
Thank londonite64
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am sorry to read the issues happened during your stay which caused your disappointment but happy to read that you had thoroughly enjoyed the water features on our resort deck. I hope we can serve you again in the future. Let me know if there is anything that I can help you...

San Francisco, California
Reviewed 4 days ago NEW

Hey Galaxy Team - My girlfriend and I were staying here and had enjoyed the nice casino floor and service at the hotel. That said, my girlfriend recently had surgery on her ankle and is unable to walk. As such, we've brought along a knee-walker to assist in her walking. Most employees were understanding with the exception of two employees...

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Helpful?
Thank andrewluong
Cologne, Germany
Reviewed 5 days ago NEW

Macau has lots of great and luxury hotels, we have stayed in several. But the Galaxy is amongst the top! We really liked the friendlyness and supportive attitude of the staff. We needed to get back to the immigration office of Macau due to some issues with dates and visa requirements. We would never have expected how helpful and caring...

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Helpful?
Thank michaelhp77
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, Thank you so much for taking the time to share your experience with us. Our associates at the front office work hard every day and it is great to hear that hard work paid off and you enjoyed your time with us. We can't wait to see you again. Nathan Yu Quality Assurance Manager

Newcastle, Australia
Reviewed 1 week ago via mobile

Loved this hotel from the moment we arrived we were treated like royalty. Check in offered cool drinks and everything was explained with great detail. The river rapids pool was wonderful and the choice of places to laze around the resort was amazing. Breakfast was the best. Love this place and all the beautiful staff, they even remembered our names.

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Helpful?
Thank Naomi P
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, Thank you for sharing your kind words about our welcoming service. We are so glad you enjoyed your stay and had an amazing time on the resort deck. We can't wait to serve you again! Best wishes, Nathan Yu Quality Assurance Manager

Florence, Italy
Reviewed 1 week ago via mobile

What a great place for our long week end away, off to great start with assistance fromDave at concierge. Great food and bars. Casino is amazing Very central location walking distance to main strip and other casinos Thanks for great stay

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Helpful?
Thank RobertfromSydney
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and we are glad to read that our services had met your expectations. We look forward to welcoming you back in the near future. Best Regards, Nathan Yu Quality Assurance Manager

Quezon City, Philippines
Reviewed 1 week ago

Great hotel! Great staff! Special mention to Caitlin that made our stay spectacular and Francis for being helpful and polite! We loved our room! Spacious for the 3 of us and very clean! My son's favorite part of the hotel is the Grand Resort Deck! He loved the wave pool, Skytop adventure rapids, slide mountain to name some. We just...

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Helpful?
Thank gen826
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am happy that you son had a great time on the resort deck and our welcoming staff made your stay pleasant. I take pleasure to share your kind words with the team and hope to see you soon! Best Regards, Nathan Yu Quality Assurance Manager

Reviewed 1 week ago via mobile

Galaxy is huge. Too big for our liking to be frank. Designer shops everywhere which was impressive. Rooms were good without having the WOW factor. Mini bar was an insult. Couple cans of soft drink and 1 beer is hardly 5 star. They claim that the room has a free minibar however we soon found out that this was only...

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Helpful?
Thank Krydon
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, Thank you for taking the time to share your thoughts on TripAdvisor. We are very pleased to hear that you received great service while you were here. I apologize that the minibar and the water facilities on resort deck were not up to your standard but without your feedback we would not be able to correct them. I...

Reviewed 1 week ago via mobile

Last minute decided to pamper ourselves a getaway at Macau. Surprisingly found a good price at Galaxy Hotel (including $150 credit per room per night) and decided to give it a try..... The grand resort deck was simply AMAZING!!! The waive pool made you feel you are really at an isolated resort. And the lazy river was so much fun!!...

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Helpful?
Thank Daphne N
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Daphne N, We are glad to read that you enjoyed a fun time at the resort deck and I was happy to see that you would return if you are back in Macau. If there is anything we can do to enhance your experience, please let us know. We value your business and want you to be completely happy...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Region: China > Macau
Price Range: $178 - $802 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ctrip TA, Booking.com, Priceline and TripOnline SA so you can book your Galaxy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Galaxy Hotel Macau
Hotel Style:
#1 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Romantic Hotel in Macau
#10 Family Hotel in Macau
#11 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Galaxy Hotel staff and other travellers.
59 questions
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Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view will be the best”
mmjhk2002, 26 Apr 2017 | Read review
“Get a map!!!!!!”
londonite64, 25 Apr 2017 | Read review
“Rooms are quiet anywhere, if Cotai - view or pool-view is preferred, is surely dependent on taste.”
michaelhp77, 22 Apr 2017 | Read review
“Corner suites are spacious with great views over Cotai and Taipa.”
wayneg238, 11 Apr 2017 | Read review
“Don't be afraid to make requests.”
465alfredom, 10 Apr 2017 | Read review
5 of 5
Ctrip.com
US$119* /night
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Booking.comUS$301
Expedia.comUS$301
PricelineUS$301
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*Disclaimer
Prices are for 1 room, 2 adults
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