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Galaxy Hotel

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#11 of 94 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Galaxy Hotel
Galaxy Hotel
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2,133 Reviews from our TripAdvisor Community

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Showing 1,473: English reviews
delhi
Reviewed 17 January 2015

Terrible experience, we stayed in Galaxy in early july 2014, and till now the security deposit amount of somewhere around Rs.20,000 ( USD 330 approx.) NEVER CAME BACK..We were told that it would be automatically refunded back to our account within a timeframe which has obviously passed.. Also we haven't been informed from the hotel's side as to why did...

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Helpful?
4Thank Tanvi9
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello Tanvi9, I was disappointed to read your comments in regards to the security deposit, and do apologize for the issue has not resolved. Our Front Office manager had looked through the records but we cannot find a similar case. We suspect it might be a misunderstanding between the Travel Agency or the credit card company. In order to understand...

Reviewed 15 January 2015

Nice room n received a very warm welcome n goodbye Kudos to Ms Fion Gong, the hotel customer relation staff. She is superb. She takes her time to explain the way around the hotel. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😃😃😃😃😃👍👍👍👍👍👍👍👍👍👍👍👍👍

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Helpful?
Thank noelwoon
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear noelwoon, Thank you for taking the time to write your review of our property. We really appreciate your word of encouragement for Fion and I will be sure to share it with the related team. We look forward to seeing you on your next trip to Macau! Best regards, Nathan Yu Guest Relations Manager

Reviewed 15 January 2015

Facilities in the complex are shared by the three hotels. Gorgeous pool and well equipped gym. Free transfer to city centre and pier, and with free wifi. Beds are comfortable. Spacious bathroom, except that bath salts are lacking.

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Helpful?
Thank Luk E
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello Luk E, I was delighted that you enjoyed your time with us at Galaxy Hotel. I was really pleased that you enjoyed your experience and that we met your expectations in most of the areas of your stay. Please do come back and see us soon. Warmest regards, Nathan Yu Guest Relations Manager

Hong Kong, China
Reviewed 13 January 2015

Stayed two days during weekdays and not so crowded as it used to be on weekends. Enjoyed the casino, cinema and selections of restaurants in the premises. However, hard to find a smoking areas (some inside the casino) for smokers and need to go outdoors. Hotel room and services were excellent especially at the reception.

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Helpful?
1Thank ElleP987
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello ElleP987, Thank you for taking the time to write us a review. It is great to hear you enjoyed a nice two day getaway at Galaxy Macau and thank you for the compliments on our staffs at the Front Desk. I will be sure to share your notes with the team and we all look forward to be welcoming...

Reviewed 9 January 2015

Fantastic accommodation, excellent service, wonderful hotel.What more can I say, just we could have spent longer. So glad I made a choice to stay at the Galaxy, wonderful facilities, and nothing is to much trouble for the staff, most enjoyable break.

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Helpful?
Thank Gareth N
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear guest, It was a pleasure to read you found the hotel lovely and that the staffs were very helpful and appeared eager to please. The staff members here at Galaxy have, and always will be, the reason for the hotels continued success and I thank you for noting this in your review. Thank you for taking the time to...

Singapore, Singapore
Reviewed 8 January 2015

The hotel offers easy access to all parts of Macau with its free shuttle bus services, be it the airport, ferry terminal or other tourists attractions. It has good shopping facilities and the rooms are big and beds are super comfy. We had a great view from our room. Services of the Hotel staff was also excellent. The hotel has...

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Helpful?
2Thank rachel2u
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello rachel2u, Thank you so much for your awesome review! Sounds like you and your husband had a fantastic stay at the hotel and the convenient service of our hotel shuttle bus had made the trip much easier. I'm glad you enjoyed the room upgrade and found the staffs very helpful. We appreciate you took the time to write us...

Reviewed 8 January 2015

I can say, their staffs is the key to make my trip memorable, every staff I'be met in the hotel were nice and polite. Last but not least, as the day was by husband birthday, I'd sent e-mail asking for a birthday cake arrangement which they double confirm me after I arrive, what make my surprise is, they upgrade me...

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Helpful?
Thank Saicar L
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello Saicar L, It was a pleasure to read you found the staffs were very helpful in offering assistance for your husband's birthday arrangement. The staff members here at Galaxy have, and always will be, the reason for the hotels continued success and I thank you for noting this in your review. I have shared your comments wtih the team...

Seattle, Washington
Reviewed 5 January 2015

Typically for a hotel that has so many reviews and highly rated, I won't bother writing a review but the service received here definitely warrants it. I'll start with the positives and then the negatives, though none of those would decrease the 5 star review. Positives: - service at front desk was over the top pleasant. They treat you like...

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Helpful?
Thank flyboyarl
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear flyboyari, I was absolutely thrilled to read your feedback following your stay with us and also thank you for taking the time to do this. I am pleased to hear our staffs were able to offer great service at check in and you've enjoyed our guestroom. I have passed on you kind words to the team and I do...

Jakarta, Indonesia
Reviewed 2 January 2015

Was here for business trip. Not so much to do, but they got mall and cinema at ground level. My visit was in tight schedule, not even try their gym and pool. Food was great, and by walking distance you can find a beautiful park name : Casa Taipas or something like that. Worth seen!

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Helpful?
1Thank inge_graninggar
Nathan Y, Manager at Galaxy Hotel, responded to this review

Hello inge_graninggar, I understand that there are many travel options when visiting this city and we sincerely appreciate and thank you for choosing Galaxy Hotel to host you during your most recent visit. I am pleased that you enjoyed your stay and had time to explore the old Taipa. We hope to be welcoming you back again in the future....

Tangerang, Jawa Barat, Indonesia
Reviewed 31 December 2014 via mobile

Nice hotel but very expensive comparing with services. If you can speak Mandarin it will good but if not, you have problem. Good for food lover with many kind of dishes. Of course the price at high level comparing with Hongkong.

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Helpful?
Thank Erman Y
Nathan Y, Manager at Galaxy Hotel, responded to this review

Dear Erman Y, Thank you for taking the time to share your valuable review. The experiences you described are not characteristic of the level of service our colleagues strive to provide, and we apologize your experience was less than desirable. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back so we...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Region: China > Macau
Price Range: $188 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Agoda and Priceline so you can book your Galaxy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Galaxy Hotel Macau
Hotel Style:
#1 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Romantic Hotel in Macau
#10 Family Hotel in Macau
#11 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Galaxy Hotel staff and other travellers.
56 questions
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Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
 of 5 bubbles F2557IAjanetl, 17 Mar 2017 | Read review
“High floor resort view”
 of 5 bubbles kennethyap222, 10 Mar 2017 | Read review
“We had the best view on higher floors”
 of 5 bubbles purimakant, 6 Mar 2017 | Read review
“Resort rooms are nice as they look over the Grand Resort Deck and add to the Holiday getaway feel!”
  • Living Room / Desk
  • Bedroom
  • Living Room
  • Bed
  • Living Room
 of 5 bubbles japsara512, 16 Feb 2017 | Read review
“The higher the better”
 of 5 bubbles Gofer42, 10 Feb 2017 | Read review
5 of 5