We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Grand Macao Hotel, Cotai Central

Ctrip.comUS$90*
View Deal
#19 of 95 Hotels in Macau
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$109*
US$90*
Great Deal
US$109*
US$109*
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Sheraton Grand Macao Hotel, Cotai Central
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

4,815 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,380: English reviews
Start your review of Sheraton Grand Macao Hotel, Cotai Central
 Click to rate
Graz, Austria
Reviewed yesterday NEW

well, it needs to be expressed and written down again... "Coming home" is what this stay (this May) describes it as best.... warm welcome, all prepared (still being gold SPG member, but not in all hotels a given that this helps...therefore needed to be mentioned) for easy check in etc., etc. and therefore easy start in a busy week I...

 Report
Helpful?
Thank Georg S
Reviewed yesterday NEW

We had a good check in; staff was efficient and pleasant. Room is spacious and bed is firm. Everything is good but we feel the cleanliness of the bathroom could be better for a 5 star hotel. We were disappointed to see mould in the shower area.

 Report
Helpful?
Thank Amy C
Reviewed 3 days ago NEWvia mobile

My first stay at the Sheraton Cotai as a quick Birthday getaway weekend. Thought would give this a try as Sheraton is usually good for value! Getting around is no problem, there are shuttle buses from almost anywhere to any given hotels in Macau. A taxi would be around MOP 50 to the airport or ferry terminal. Reception Unless you...

 Report
Helpful?
Thank Eppie C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Eppie C, Thank you for taking the time to share your experience with us. While we are glad that we found our rooms, bedding and breakfasts satisfactory, we regret to know that your experience at various touchpoints fell short of your expectations. Please be assured that your feedback on the check-in process, WiFi connection and service at Palms has...

Shanghai Region, China
Reviewed 3 days ago NEW

When we arrive we were led to a small check in area with three staff. All three staff had a guest but we were next in line. I swear 15 minutes later we were still waiting. I was so upset i was going to cut in and ask what they were talking about. Finally when our turn came I understood....

 Report
Helpful?
Thank R0chf0rd
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear R0chf0rd, Thank you for taking the time to share your feedback with us. While we are pleased to hear that you enjoyed our rooms and locations, and that our Handy phone has been of help during your stay, we are sorry to hear that our check-in process did not meet your expectations. Please be assured that your invaluable feedback...

Cebu City, Philippines
Reviewed 3 days ago NEW

The hotel complex itself is humongous! it is very impressive yes, but the attention to details get lost with a mega structure like this. I don't really have anything "wrong" to say, it is just too big and too "mass produced" Buy if you are into the gambling and shopping then the location is ok.

 Report
Helpful?
Thank Galipan73
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Galipan73, Thank you for your review. While we strive to provide the best service to our guests, we feel very sorry that we failed to deliver to you a more personalized experience. Please trust we have shared your feedback with our teams for possible improvements. Thank you again for staying with us, and we look forward to providing you...

Sanya, China
Reviewed 3 days ago NEW

Prior to 2016, Sheraton club lounge was one of the best in Asia. It used to provide lots of selection of hot and cold dishes for breakfast and evening canapes. They have revamped the club lounge by giving out noodle in soup and cold sandwiches. In addition, they will hunt you down and charge for your children. Pay a bit...

 Report
Helpful?
Thank chuke28
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Chuke28, Thank you for your review. While we strive to provide the best service to our guests, we are very disappointed to know that our service and the selection of food at Club Lounge fell short of your expectations. Please accept our apologies, and please be rest assured that we have already shared your feedback with relevant departments for...

A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago NEWvia mobile

We stay at this hotel to celebrate friend's birthday and they are so nice and warm. They have assigned a connecting room as per our request in advance and we received a fruit basket and some sweet, it really makes our journey unforgettable. The staff are very friendly and location is good. Rooms are clean and will definitely stay again...

 Report
Helpful?
Thank A TripAdvisor Member
Reviewed 3 days ago NEW

We stayed at a family-suite with a 5 year old boy. The suite has two large top-class rooms - one totally decorated for children with an amazing double-decker bed, children's table, desk, closet with kid's bathrobes, bathroom kits with Shrek, etc. It was one of the unforgettable experiences and our boy absolutely loved it and he almost cried when we...

 Report
Helpful?
Thank Juhee K
Penrith, New South Wales, Australia
Reviewed 3 days ago NEWvia mobile

On my third stay in Macau I decided I would stay on the Cotai Strip for the first time. I have previously stayed in Macau (Grand Lapa and Grand Lisboa). So I discovered a problem with Cotai, there is no such thing as a 7/11 or supermarket anywhere in Cotai, so if you want a snack, or a drink you...

 Report
Helpful?
Thank Daniel P
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Daniel P, Thank you for taking the time to share your experience with us. We are glad to hear that you found our rooms and facilities up to your expectations, and that our Handy phone has been of help during your stay in Macao. We do however regret to know that our check-in process and pool fell short of...

Taipei, Taiwan
Reviewed 4 days ago NEW

Like other Sheratons, Room is spacious, clean and tidy, bed and bedding are very comfortable, and the service is great. Participated in an international conference here. The convention center is large and equipped with excellent hardware and software.. There are some drawbacks: 1) The door of shower room opens inwards. it is quite inconvenient. 2) WiFi is free, but disconnected...

 Report
Helpful?
Thank liucy752

3,880 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3822)
Viewed
Pool/Beach Area (127)
Viewed
View from Room (237)
Viewed
Room/Suite (892)
Viewed
Hotel & Grounds (420)
Viewed
Bathroom (343)
Viewed
Business Centre/Function Rooms (18)
Viewed
Dining (222)
Viewed
Family/Play Areas (25)
Viewed
Other (1538)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Pool/Beach Area (10)
Viewed
Hotel & Grounds (7)
Viewed
Dining (14)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (15)
Viewed
Bathroom (3)
Viewed
Other (6)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Macau hotels
5.5 km away
Holiday Inn Macao Cotai Central
0.3 km away
Conrad Macao Cotai Central
6.5 km away
Sofitel Macau At Ponte 16
Show Prices
Show Prices
Show Prices
0.3 km away
The Parisian Macao
The Parisian Macao
#30 of 95 in Macau
452 reviews
0.5 km away
Studio City Macau
Studio City Macau
#25 of 95 in Macau
922 reviews
1.0 km away
JW Marriott Hotel Macau
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: $158 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Ctrip TA, Expedia, Booking.com and Asiatravel.com Holdings so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Grand Macao Hotel, Cotai Central Macau
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#10 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
90 questions
Ask a question

See all questions (90)

Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room in the sky tower and also closer to the elevator so you don't have to walk too far.”
chuke28, 22 May 2017 | Read review
“I asked for a good room and got it.”
Globaltrotter74, 18 May 2017 | Read review
“high floor, quiet environment”
Greychan, 16 May 2017 | Read review
“Next time you book, select the room facing the Parisian Hotel.. there you could see the Eiffel Tower :)”
syennah, 16 May 2017 | Read review
“The hotel offers only two small bottles of water per room. It is definitely insufficient. The hotel has airport shuttle service as well.”
constancec568, 16 May 2017 | Read review
5 of 5
Ctrip.com
US$90* /night
View Deal
Hotels.comUS$109
Expedia.comUS$109
Booking.comUS$109
View all 6 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates