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Sheraton Grand Macao Hotel, Cotai Central

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#19 of 94 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,594 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,234: English reviews
London
Reviewed 1 week ago via mobile

A 2 day break from HK with the kids and in-laws. Too many check in zones on arrival, but grateful for email to the right desk on the 4th floor. The staff at the lounge were very attentive - almost too attentive! Arrived early and was grateful room was ready, however the room had a faulty AC, after an engineer...

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Helpful?
Thank DWUK
SheratonMacao, Front Office Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear DWUK Thank you for your feedback. Your kind words about our associates and your great experience at Sheraton Club will be shared with the team as it will be a great encouragement to them. we are very sorry for the AC issue were caused trouble for you and your family, our team also will ensure the insolated issue won't...

Reviewed 1 week ago

Nice hotel. Staff were not very friendly, but were still very helpful. Concierge gave great recommendations for restaurants. Fitness Center was had a variety of machines and weights, and a nice space to stretch. Very clean. Great location to hit a number of different casinos. Great place for a great price.

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Helpful?
Thank akemi05
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear akemi05, Thank you for sharing your experience with us. We are delighted that you found our location convenient and enjoyed our hotel facilities. Please be rest assured that your feedback on friendliness from our associates will be shared with teams for further review. Do stay in touch with us on our websites and social channels, or reach out to...

New Delhi, India
Reviewed 1 week ago via mobile

The hotel is in Cotai central and the complex has many hotels and mall with lot of options to shop and eat. The rooms are good and well maintained and the bathroom is also of decent size. The buffet breakfast is expansive and has options for a few vegetarian dishes. The buffet lunch is again grand and the dessert options...

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Helpful?
Thank NTalan
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear NTalan, Thank you for staying with us. We are delighted that you and your family had a pleasant experience, especially on facilities and dining, and found our location convenient. We hope we will welcome you back soon to create another memorable stay for you. Best Regards, Guest Experience Team

Reviewed 2 weeks ago

We visited Macau during Christmas and chose to stay at this place. From airport they have pickup buses at frequent intervals. Even though there was a big queue at check in the staff was extremely well organized in managing the crowd. The check in took almost an hour but after that everything was smooth. The room was extremely clean and...

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Helpful?
Thank Sucheta C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Sucheta C, Thank you for sharing your experience with us. We apologize for the inconvenience caused to you at check in when at hotel peak season. Your understanding is appreciated and your positive comments on how we organized the check in will encourage us to do even better. We are glad to know you enjoyed in-room dining and found...

Reviewed 2 weeks ago

On the second day of my stay, my ear-ring which was the gift from my husband for our 1st wedding anniversary fall into the sink by accident, i am very sad and worry,i call the guest service and they promise me there will be someone to fix it. 10 minutes later, one staff show up and ask me what's the...

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Helpful?
Thank 7elliec
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear 7elliec, Thank you for sharing with us. We are glad to know that our associate helped you out and provided you a remarkable experience. Your kind words about our associates and your great experience with us will be shared with the team as it is important and will encourage us to do even better. Once again, thank you for...

Baguio City
Reviewed 2 weeks ago via mobile

We are regular clients of this hotel. It is one of the best hotels in the area in terms of pricing, location and service. Rooms are always clean and the hotel shuttle is always reliable. Staff speak english and the mall inside the hotel has a range of stores selling products with affordable prices.

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Helpful?
1Thank Lea C
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Lea C Allow us to thank you for your support to Sheraton Grand Macao. We are happy to know you have a great stay but most importantly our services and facilities around lived up to your expectations. Please come back again whenever you return to Macao, all of us look forward for your next visit. Best regards Guest Experience...

Sydney, Australia
Reviewed 2 weeks ago via mobile

This is a fantastic hotel in the new area of Macau. It's the 2nd time I've stayed here & on both times it was 1st rare in all respects. Great service from the moment we arrived. Rooms , beds & bathrooms were all 5 star. I will return here 100%

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Helpful?
Thank BigWayneD
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear BigWayneD Thank you for staying with us, we are delighted to know that your overall stay was a pleasant one and you enjoyed many aspects of our hotel from our location, club lounge and our service. We are pleased to know that you liked the birthday surprise from us. Once again, thank you for your great support, we look...

Reviewed 2 weeks ago via mobile

Poor attitude at the counter for gold/platinum members! I didn't ask for or think of an upgrade at all so my comment is not related to any free upgrade request. Amazing slow, yes, I don't know what they are doing! Careless and heartless. I stayed for two nights but breakfast vouchers were missing for one of the days. I gotta...

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Helpful?
2Thank J_Eskridge
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear J_Eskridge, Thank you for staying with us and for taking the time to review our hotel. We would like to express our sincere apologies for the check in and breakfast incident that occurred during your stay. There is no excuse that we have dropped the ball with communications between departments and that we have failed to deliver our hospitable...

Wels, Austria
Reviewed 2 weeks ago

I am a regular Sheraton customer in many parts of the world, but this Sheraton needs serious upgrade. It started with a relatively bad reception where our group (all of them gold or higher members) was denied the usual room upgrade due to a booking through a website different from SPG. The check in took amazingly long - no idea...

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Helpful?
1Thank sauraumpfa
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear sauraumpfa, Thank you for taking the time to share your comments with us on your recent stay. Please accept our apologies for not meeting your expectations. We would welcome a more detailed conversation on this so that we can address the areas where we fell short. We would be most appreciative if you could contact us directly at gr.macao@sheraton.com,...

Reviewed 2 weeks ago via mobile

All about the hotel was way beyond exceptional. We stayed in this hotel last February 22 to 25 at room 2701 earth tower. The view from the room was spectacular. Location was very convenient. Food was very delicious. Pool was breath taking. I got a little problem with my reservation with ctrip that made me pay again in able for...

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Helpful?
Thank wanderlusthanter
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Wanderlusthanter Thank you very much for sharing your feedbacks on your recent stay with us. We are delighted to learn that your you enjoyed your dining experience at our restaurants, and your overall stay with us was well taken care of. Your compliments will certainly be shared with Nonan and the rest of the team. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: $161 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA and Starwood APAC so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Grand Macao Hotel, Cotai Central Macau
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
85 questions
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good location”
 of 5 bubbles Kapin1019, 22 Mar 2017 | Read review
“Request for rooms near the elevator if you prefer to not walk so much.”
 of 5 bubbles dearanabanana, 21 Mar 2017 | Read review
“high floor is better~”
 of 5 bubbles 7elliec, 14 Mar 2017 | Read review
“If you ask Parisien View, you can enjoy great sightseeing.”
  • you can see the hotels in Cotai. Studio City, Venetian and Parisien.
 of 5 bubbles wishuahere, 7 Mar 2017 | Read review
“Join SPG for special rate”
 of 5 bubbles josephinek990, 27 Feb 2017 | Read review
5 of 5