We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Grand Macao Hotel, Cotai Central

Ctrip.comUS$100*
View Deal
#19 of 95 Hotels in Macau
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$140*
US$100*
US$140*
US$140*
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Sheraton Grand Macao Hotel, Cotai Central
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,718 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
See the most recent reviews
Showing 3,312: English reviews
Reviewed 10 October 2016 via mobile

I requested non-smoking floor, but hotel cannot assign non-smoking floor with double bed for us when we check in. We accepted smoking floor, but the room was fully smoking smell. I called customer service to ask someone come and clean the smoking smell. The cleaning staff came quickly and cleaned the smell very fast. It would be ok after clean....

 Report
Helpful?
Thank MonsterCat1412
Hong Kong, China
Reviewed 10 October 2016

We booked a couple of Club Rooms during our last stay and the overall experience is just average. We checked in at the Club Lounge instead of lobby but it still took quite some time to get this done. The room has just no surprise and the bed is quite hard that my sleeping quality was not that good. The...

 Report
Helpful?
Thank Kyle F
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Kyle F, Thank you for staying with us as well as constructive comments. Please note that it has been shared with our management team for possible review in future. Once again, thank you for the feedback! We hope we will give you another memorable experience in the not too distant future. Best Regards, Guest Experience Team

Hong Kong
Reviewed 10 October 2016 via mobile

We stayed at the mid-price range Sheraton during Mid-Autumn Festival. As expected the place was packed with Mainland Chinese visitors. The lines at the check-in counters were horrendous but the staff were super efficient and we managed to get our room in under 30 minutes! Our room was a decent size and comfy, and more importantly it was clean and...

 Report
Helpful?
Thank tinhau
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear tinhau, Thank you for staying with us. We are delighted to know the stay was generally met your expectation. We have shared your breakfast experience with team for with our team, and they are looking into an immediate solution. We hope to have another opportunity to offer another memorable experience in the not too distant future. Best Regards, Guest...

Reviewed 10 October 2016 via mobile

A good hotel in Macau, a good view of Parisian Hotel. The bathroom is big and the bathtub is big, too. The room space is spacious. The clubhouse is good with fitness equipment and swimming pool outside. A good services.

 Report
Helpful?
Thank ERic N
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ERic N, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one! Your kind words with be shared with team to recognize them for a job well done. We hope we will give you another memorable experience in the not too distant future. Best Regards, Guest Experience Team

Japan
Reviewed 9 October 2016 via mobile

Unorganised arrangement when checking in today. We've a group of 12 people staying in here today. We've made a reservation a month ago requesting connected room for each one of us. However, nothing can be arranged (What if they could just arrange two connected rooms for us, it would be easier for us to stay close) and the hotel staff...

 Report
Helpful?
Thank JvbeL
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear JvbeLl, Thank you for sharing your experience with us. We appreciate your kind comments and observations. We sincerely apologies for the situation that you had encountered and understand that it had totally ruined your stay experience. Please note that we are experiencing a peak season of hotel and our team should inform you in advance with regarding the room...

Singapore, Singapore
Reviewed 8 October 2016 via mobile

5 star hotel but terrible service! First of all, my mum and i reached the hotel at 1pm so we q-ed to check in like every other guests. There were at least 8 qs with each line were to assigned to 3 separate server. There were about 10 ppl infront of us BUT WE WAITED FOR MORE THAN AN HOUR!...

 Report
Helpful?
Thank Too Z
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Too Z, Thank you for sharing your experience with us. We appreciate your kind comments and observations. We do apologise for the queuing time during check in and any resulting inconvenience to you. Please rest assured that your feedback has been shared with the respective department leaders so that we can look further into this for further improvement. We...

Macau, China
Reviewed 8 October 2016

I love the Sheraton brand, very loyal customer. You need to understand that this is a casino hotel. On our hall there was a room with many young girls staying in it and older guys coming and going. Not sure what type of brothel was being operated but we complained to HouseKeeping. We were told, they were paying guests and...

 Report
Helpful?
1Thank Leo R
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Leo R, Thank you for sharing your experience with us. We appreciate your kind comments and observations. We do apologise for the experience you had encountered during the stay and any resulting inconvenience to you. Please rest assured that it has been shared with the respective department leaders for immediate action has been taken in order to make sure...

Macao
Reviewed 7 October 2016

We stayed for one night. Service is very much up to the standard of a Sheraton. The facilities of the hotel is good and new, great gym area, nice outdoor pool and good buffet (the Feast). The standard room is very standard, not very impressive but sure not disappointing. Location is very good for tourists because it is at the...

 Report
Helpful?
Thank eyefromig_
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear eyefromig_, Thank you for staying with us. We are delighted that you found our location convenient and enjoyed your stay. We would like to invite you to experience our Club Lounge on Level 4 during your next stay, which is available to guests who book a Sheraton Club Room. Do stay in touch with us on our website to...

Hong Kong, China
Reviewed 7 October 2016

I stayed on 6-7 Oct and we deliberately avoided the peak time to check in therefore we checked in at 20:30 but surprising, we still needed to wait for 15 mins before to be served even with the SPG member counter. I booked through SPG and was expected to include breakfast + returned ferry ticket. To my surprise, only the...

 Report
Helpful?
Thank ce6jt
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ce6jt, Thank you for taking the time to share your experience with us. We are sorry to hear that your booking was not managed appropriately and we certainly take your feedback on board. We are deeply concerned that our team did not follow our standard procedures. Please rest assured that your feedback has been shared with relevant departments for...

Reviewed 7 October 2016

My girlfriend and I just stayed at this hotel on a trip to Macau. This hotel is one of the massive glitter palace casino resorts on the Cotai Strip. The facility is amazing. Two casino floors, multiple pools, a huge shopping area and food court, everything you could want. You can walk between this property, the Venetian, the Parisian, and...

 Report
Helpful?
Thank Doug C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Doug C, Thank you for taking the time to share your experience with us. We are sorry to hear that you were disappointed with the service failure extended at our Concierge Desk and we certainly take your feedback on board. Please rest assured that your feedback has been shared with department heads for immediate improvement and review. We would...

3,834 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3776)
Viewed
Business Centre/Function Rooms (18)
Viewed
Dining (222)
Viewed
Family/Play Areas (25)
Viewed
Room/Suite (887)
Viewed
Bathroom (340)
Viewed
View from Room (234)
Viewed
Hotel & Grounds (419)
Viewed
Pool/Beach Area (125)
Viewed
Other (1506)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (58)
Viewed
Hotel & Grounds (7)
Viewed
Dining (14)
Viewed
Pool/Beach Area (10)
Viewed
Business Centre/Function Rooms (3)
Viewed
Room/Suite (15)
Viewed
Bathroom (3)
Viewed
Other (6)
14/05/2017 15/05/2017
Hotels you might also like...
Travellers also viewed these Macau hotels
5.5 km away
Holiday Inn Macao Cotai Central
0.3 km away
Conrad Macao Cotai Central
6.5 km away
Sofitel Macau At Ponte 16
Show Prices
Show Prices
Show Prices
0.3 km away
The Parisian Macao
The Parisian Macao
#29 of 95 in Macau
420 reviews
0.5 km away
Studio City Macau
Studio City Macau
#25 of 95 in Macau
885 reviews
1.0 km away
JW Marriott Hotel Macau
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: $163 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Expedia, Hotels.com, Agoda, Asiatravel.com Holdings and TripOnline SA so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Grand Macao Hotel, Cotai Central Macau
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
89 questions
Ask a question

See all questions (89)

Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view of the Parisian very pretty when lit up at night”
H8361UXpaulg, 28 Apr 2017 | Read review
“Close to elevator will help quite a bit of walking. Sky tower is nearer to most retail venues.”
FeastFalcon, 27 Apr 2017 | Read review
“The Higher the better”
jackbI5700CT, 22 Apr 2017 | Read review
“Room facing Parisian Hotel”
Ksheric, 22 Apr 2017 | Read review
“for a bit more, try the executive suite”
ericsze007, 20 Apr 2017 | Read review
5 of 5
Ctrip.com
US$100* /night
View Deal
Booking.comUS$140
Expedia.comUS$140
Hotels.comUS$140
View all 6 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates