Grand Emperor Hotel
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About
Everyone needs a place to lay their weary head. For travellers visiting Macau, Grand Emperor Hotel is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Grand Emperor Hotel makes it easy to enjoy the best of Macau.
Grand Emperor Hotel is a family-friendly hotel offering a flat screen TV, a minibar, and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features a concierge and room service. Plus, guests can enjoy a fitness center and free breakfast, which have made this a popular choice among travellers visiting Macau.
For those interested in checking out popular landmarks while visiting Macau, Grand Emperor Hotel is located a short distance from AJ Hackett Macau Tower (0.7 mi) and Taipa Village Macau (3.0 mi).
If you are looking for a good Korean restaurant, you may want to check out TOM N TOMs or K. Star Cafe 97 while staying at Grand Emperor Hotel.
Macau is also known for some great architectural buildings, including Ruins of St. Paul's, Eiffel Tower Experience at Parisian Macau, and Macau-Taipa Bridge, which are not too far from Grand Emperor Hotel.
Whether you’re travelling for business, pleasure or both, Grand Emperor Hotel is sure to make your visit to Macau one worth remembering.
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Why do I say that? Well, when you come to Macau, you either stay at a relatively high-end or VERY high-end hotel, and pay through your nose especially during the weekends. If you're on a more modest budget, you have to make do with the older, more drabby outfits which usually have dinghy characters and a not-so-posh casino attracting less-than-pleasant personalities. There is very little in-between so to say, and the Grand Emperor fills this void very well. In fact, I think this is about the closest you can get in wanting to stay at a relatively clean and beautiful casino hotel in Macau, and yet not being charged an arm and a leg.
The Grand Emperor does have some suggestions of opulence and pageantry. Just look at the gold-bar lined lobby floor, and the excessive (bordering on gaudy) use of gold in the decor of this outfit. The golden carriages outside the hotel, with the London-style standing guards at the main door reminds you of being in a fantasy land, rather than a hotel. That in a way is the theme of this hotel, as it tries to evoke that British Empire days (look at the paintings of Elizabeth II and George IV and you will agree) and when the King-Emperor (or Queen-Empress) lords over much of the world. In this aspect, I must take my hats off to the designer of this hotel; the theme comes out loud and clear.
But scratch the surface and you will notice that the Grand Emperor is not THAT grand after all. The target market is the middle-class mainland Chinese crowd, who usually does not care less about decor and themes. Their loud chattering and shocking manners (one lady helped her toddler daughter of about 4-5 years change her soiled pants right in the centre of the lobby!) means that no matter how posh and elegant you want the hotel to be, it is not. The rooms are adequate and good size, but the amenities such as the cheap-looking toiletries provided and the lack of a deep bath tub suggest that there is a limit to the class this hotel is trying to exude. The service standard is also reminiscent of Chinese-run hotels in mainland China, with hit-and-miss service attitude and sometimes inefficiency and sloppiness. The request to provide my room with more mineral water was ignored (I still got two miserable, small bottles on the second day) while there was no shoe horn provided. The internet speed was not fast at the room, and almost non-existent at the lobby. Even if it's free, this is not excusable.
But wait, did I hear you say: did not NOT come to this hotel for a holiday? Answer: unfortunately no. I was here in Macau for business, and even if I can squeeze in 1-2 hours of shopping and eating or other forms of leisure, I did not take advantage of this. I did not even try my luck at the casinos, as I am not a gambler by nature. Granted that the Grand Emperor is geared towards the holiday crowd, and some of the things I am expecting will never materialise (e.g. a business centre, which is duh, unnecessary for resort Macau) so I should not complain I suppose. Yet I cannot help but compare to the more competent hotels I stayed in during earlier trips, which even though also geared towards catering to holiday makers, still have ample business facilities.
I suppose the message is clear: the next time I am here in Macau for business, I should simply not stay at the Grand Emperor. Yes, the concierge tries hard to please and the lobby cafe staff are truly courteous while the front-desk girl Ah Miu was so very kind to help me extend my stay by one extra night. But the rest of the hotel does not cater to the business traveller, period. I think the next time I return to the Grand Emperor would most probably be as a holiday maker, which I must say would help keep my budget well within control while still getting some of the best this casino, resort city can offer.
I was sitting in the lobby waiting for my sister, i saw the guy next to me had one of his leg rested on the arm rest of the seat. As i was thinking this is very inappropriate, i saw a manager walked toward him. I immediately thought if i was the manager, i would probably said something like this excuse me sir, can you please put your leg back down for the comfort of the surrounding hotel guests. To my surprise, the manager came and asked him with a very impolite tone "What are you doing"( this is exactly what he said in chinese). As a witness of this incident, I was speechless after I heard what the manager had said.
For some reason, I feel like every move I made in the lobby were being monitored by the managers who were just standing there.
The staffs were just generally rude
when I asked them questions; is like they don't want me to be there. They do not have any smiles at all whatsoever; hard to approach them and ask them question.
We were told by their bus driver to get off at a wrong destination after we had ask him twice if this is the right place to get off. Ended up, we had to ride another hotel bus to get to our destination. Luckily the staffs from the other hotel were nice enough to let us get on or out we would probably have to pay 160MOP to get on a taxi to get to our destination.
Overall hotel itself is good but they really need to retrain the staffs on how to talk and treat their customers.
They let people smoke in the lobby and in the elevators.
They let chicks with really short skirts walk around freely in the common areas (they seemed to be working BTW).
Their decoration is cheesy (ok, this is subjective, but glass floors with gold bars under it, damm)
They hire two English men to stand in front of the hotel beside a golden carriage with uniforms that resemble the Royal Guard in London....LOL
I guess this is the reason I didnt like this hotel.
Breakfast was also delicious.
I will choose this hotel when I come to Macau again
Upon check-in, although we were told that our room was available and ready, we can only get the room card at the check-in time, which was 2pm. This doesn't make much sense, as although we are checked in, we have to wait until 2pm to access the room. To make matters worse, we need to stand in the same line as the guests who are checking in. This was not convenient and a waste of time.
Overall, we were disappointed. Based on the price paid (202usd), this stay definitely lacked value compared to other downtown hotels.
One of the two most central hotels in Macau.
Clean, nice rooms, no noise, good staff. and one step from every major part of Macau.
You have bank, shops, other hotels , etc...all around.
"There’s no baby sit provided. You can try carry your own baby sit along to the restaurant if u are visiting with kids."Read full review
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