Grand Emperor Hotel

Traveller (623)
Room & Suite (347)
Dining (174)

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About

4.5
#29 of 114 hotels in Macau
4.6 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.2 of 5 bubbles
Value

Everyone needs a place to lay their weary head. For travellers visiting Macau, Grand Emperor Hotel is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Grand Emperor Hotel makes it easy to enjoy the best of Macau.

Grand Emperor Hotel is a family-friendly hotel offering a flat screen TV, a minibar, and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features a concierge and room service. Plus, guests can enjoy a fitness center and free breakfast, which have made this a popular choice among travellers visiting Macau.

For those interested in checking out popular landmarks while visiting Macau, Grand Emperor Hotel is located a short distance from AJ Hackett Macau Tower (0.7 mi) and Taipa Village Macau (3.0 mi).

If you are looking for a good Korean restaurant, you may want to check out TOM N TOMs or K. Star Cafe 97 while staying at Grand Emperor Hotel.

Macau is also known for some great architectural buildings, including Ruins of St. Paul's, Eiffel Tower Experience at Parisian Macau, and Macau-Taipa Bridge, which are not too far from Grand Emperor Hotel.

Whether you’re travelling for business, pleasure or both, Grand Emperor Hotel is sure to make your visit to Macau one worth remembering.

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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Airport transportation
Conference facilities
Banquet room
Wifi
Restaurant
Breakfast available
Breakfast buffet
Walking tours
Shuttle bus service
Car hire
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Bathrobes
Safe
Sofa
Telephone
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
English, Chinese, Thai
980Reviews21Q+A78Room tips
Traveller rating
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Detailed Reviews
Sal the Fat Fish wrote a review Nov 2013
Foshan, China204 contributions341 helpful votes
4.0 of 5 bubbles
I stayed at this hotel many years (2005? 2006?) when it first opened, and this time round (November 2013) was my second stay after a long time. I want to say that the first time did not leave a deep impression upon me, and I cannot truly recall what transpired at that stay. Suffice to say that it must have been mediocre at best, and nothing to write home about, and also nothing to complain. This time round, I want to give a fair description of this outfit which in terms of costs, is a rarity in Macau.

Why do I say that? Well, when you come to Macau, you either stay at a relatively high-end or VERY high-end hotel, and pay through your nose especially during the weekends. If you're on a more modest budget, you have to make do with the older, more drabby outfits which usually have dinghy characters and a not-so-posh casino attracting less-than-pleasant personalities. There is very little in-between so to say, and the Grand Emperor fills this void very well. In fact, I think this is about the closest you can get in wanting to stay at a relatively clean and beautiful casino hotel in Macau, and yet not being charged an arm and a leg.

The Grand Emperor does have some suggestions of opulence and pageantry. Just look at the gold-bar lined lobby floor, and the excessive (bordering on gaudy) use of gold in the decor of this outfit. The golden carriages outside the hotel, with the London-style standing guards at the main door reminds you of being in a fantasy land, rather than a hotel. That in a way is the theme of this hotel, as it tries to evoke that British Empire days (look at the paintings of Elizabeth II and George IV and you will agree) and when the King-Emperor (or Queen-Empress) lords over much of the world. In this aspect, I must take my hats off to the designer of this hotel; the theme comes out loud and clear.

But scratch the surface and you will notice that the Grand Emperor is not THAT grand after all. The target market is the middle-class mainland Chinese crowd, who usually does not care less about decor and themes. Their loud chattering and shocking manners (one lady helped her toddler daughter of about 4-5 years change her soiled pants right in the centre of the lobby!) means that no matter how posh and elegant you want the hotel to be, it is not. The rooms are adequate and good size, but the amenities such as the cheap-looking toiletries provided and the lack of a deep bath tub suggest that there is a limit to the class this hotel is trying to exude. The service standard is also reminiscent of Chinese-run hotels in mainland China, with hit-and-miss service attitude and sometimes inefficiency and sloppiness. The request to provide my room with more mineral water was ignored (I still got two miserable, small bottles on the second day) while there was no shoe horn provided. The internet speed was not fast at the room, and almost non-existent at the lobby. Even if it's free, this is not excusable.

But wait, did I hear you say: did not NOT come to this hotel for a holiday? Answer: unfortunately no. I was here in Macau for business, and even if I can squeeze in 1-2 hours of shopping and eating or other forms of leisure, I did not take advantage of this. I did not even try my luck at the casinos, as I am not a gambler by nature. Granted that the Grand Emperor is geared towards the holiday crowd, and some of the things I am expecting will never materialise (e.g. a business centre, which is duh, unnecessary for resort Macau) so I should not complain I suppose. Yet I cannot help but compare to the more competent hotels I stayed in during earlier trips, which even though also geared towards catering to holiday makers, still have ample business facilities.

I suppose the message is clear: the next time I am here in Macau for business, I should simply not stay at the Grand Emperor. Yes, the concierge tries hard to please and the lobby cafe staff are truly courteous while the front-desk girl Ah Miu was so very kind to help me extend my stay by one extra night. But the rest of the hotel does not cater to the business traveller, period. I think the next time I return to the Grand Emperor would most probably be as a holiday maker, which I must say would help keep my budget well within control while still getting some of the best this casino, resort city can offer.
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Date of stay: November 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
noelval wrote a review May 2013
melbourne21 contributions26 helpful votes
4.0 of 5 bubbles
Just spent 5 nights at the Grand Emperor for rest and relaxation. An older well established casino but well presented and spacious rooms. Reception was helpful and if someone did not understand english they would find someone for you. Got free upgraded to the exective floors which entilted us to dring and hotel vouchers. The room was modern and clenliness excellent. It was within walking distance to other attractions and casinos with buses nearby ready to transport you to other casinos. You can use the free buses to get around it you don't mind going from one casino to another. Breakfast was ok but not a great variety. Service at breakfast was excellent with a waiter we called Manuel who ran round helping everyone and making sure our cups were full and on the go all the time with a smile. Head chef was walking around explanig what was on offer. We had buffet dinner which was excellent with plenty of seafood and other selections with staff very helpful.
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Date of stay: May 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catwoman3713 wrote a review Dec 2012
2 contributions5 helpful votes
3.0 of 5 bubbles
Location is great!! The room was nice; decent size but no bathtub. I don't think they changed the sheets after my first night staying there. The person who checked us in was very helpful and very instructional; however, the rest of the other staffs were the rudest ppl I ever seen in the service industry:
I was sitting in the lobby waiting for my sister, i saw the guy next to me had one of his leg rested on the arm rest of the seat. As i was thinking this is very inappropriate, i saw a manager walked toward him. I immediately thought if i was the manager, i would probably said something like this excuse me sir, can you please put your leg back down for the comfort of the surrounding hotel guests. To my surprise, the manager came and asked him with a very impolite tone "What are you doing"( this is exactly what he said in chinese). As a witness of this incident, I was speechless after I heard what the manager had said.

For some reason, I feel like every move I made in the lobby were being monitored by the managers who were just standing there.
The staffs were just generally rude
when I asked them questions; is like they don't want me to be there. They do not have any smiles at all whatsoever; hard to approach them and ask them question.

We were told by their bus driver to get off at a wrong destination after we had ask him twice if this is the right place to get off. Ended up, we had to ride another hotel bus to get to our destination. Luckily the staffs from the other hotel were nice enough to let us get on or out we would probably have to pay 160MOP to get on a taxi to get to our destination.

Overall hotel itself is good but they really need to retrain the staffs on how to talk and treat their customers.
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Date of stay: December 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandEmperor, Guest Relations Manager at Grand Emperor Hotel
Responded 10 Jan 2013
In respond to the comment posted on December 29, 2012 regarding Grand Emperor Hotel, we have the following findings: 1. Guest believes that his bed sheets were not changed after his first night’s stay; Action: Being a green hotel member of Macau Environmental Protection Bureau, a tentcard is placed on top of the bed for the guest to advise Housekeeping in changing the bed sheet as necessary is entirely up to the guest desire. 2. Guest stated that one of our managers stationing at the lobby was rude and talked inappropriately while trying to advise a guest to sit in a proper position; Action: From the review of our CCTV, hotel staff was simply requesting the guest to properly sit in the public. In fact the request was directed to the complainant in the first place. 3. Our shuttle bus driver had informed guest to get off at a wrong stop after he had asked the driver twice for confirmation. Action: a) We don’t have the information exactly what happened including the place, day & time. b) Even though we have checked with the staff that we have no record to handle and no similar incident had occurred. In this regard, on January 4, 2013, we have sent a private email to the guest who commented in order to obtain more details of the issue for further comprehensive investigation until now. We remain. Best Regards, Vincent Yeung Executive Assistant Manager - Guest Service Rooms Division
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Suzano_BR wrote a review Jul 2011
Vancouver, Canada157 contributions72 helpful votes
2.0 of 5 bubbles
Ok
They let people smoke in the lobby and in the elevators.
They let chicks with really short skirts walk around freely in the common areas (they seemed to be working BTW).
Their decoration is cheesy (ok, this is subjective, but glass floors with gold bars under it, damm)
They hire two English men to stand in front of the hotel beside a golden carriage with uniforms that resemble the Royal Guard in London....LOL
I guess this is the reason I didnt like this hotel.
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Date of stay: August 2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JCJR wrote a review Oct 2006
Singapore13 contributions3 helpful votes
3.0 of 5 bubbles
Overall ok, stayed there for 3 nights. What I am disappointed is that when I booked this hotel, I checked thru the website and found that their rooms furnishing are very grand and nice but the real one is just normal furnishing. Totally different furnishing. Location is good, very near to Senado and elsewhere too. Their service is good.
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Date of stay: October 2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anfieldy2019 wrote a review Jan 2020
Tokyo Prefecture, Japan2 contributions4 helpful votes
5.0 of 5 bubbles
I stayed when I stayed in Macau. Location was very convenient to go anywhere. The room was upgraded and very spacious and the minibar drinks were free, so it was nice.
Breakfast was also delicious.
I will choose this hotel when I come to Macau again
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded 20 Jan 2020
Dear anfieldy2019, Thank you for choosing to stay at Grand Emperor Hotel and also for taking the time to leave your compliments on TripAdvisor. We are most delighted to know that you had an overall enjoyable stay and were particularly impressed with our location, room, and breakfast. Thank you for your perfect rating and we hope to hear from you soon of your next visit. Best regards, Jenny Zhao Assistant Front Office Manager
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RCC0916 wrote a review Dec 2019
496 contributions55 helpful votes
+1
5.0 of 5 bubbles
It was my second time to stay here and this was a better experience than the first. There's a shuttle bus from the ferry terminal going to the hotel. Staff are very nice even though they dont speak enhlish that much. The hotel lobby was beautiful and the smell of the hotel is really good. Our room was big with 2 comfortable soft beds and pillows. Our view was the Macau tower where we also watched the fireworks during the night. We had coffee and tea in the room. Bathroom was big with toiletries and bathtub. Just a little dim for my standard but room very cozy. Breakfast was super okay and offers a lot of selection. The hotel is just walking distance to San Malo so very convenient. Will definitely stay here again.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded 25 Dec 2019
Dear RCC0916, Thank you for your continued support and for sparing the time to post such a detailed review of a fabulous stay at Grand Emperor Hotel Macau. It is a delight to know that you had an overall pleasant stay and all our services and facilities has met your expectations. We are much honored to receive such high accolades and will certainly share your kind words with the team encouraging them to continue their efforts to drive service excellence. We are eagerly looking forward to providing you with another unique experience. On behalf of the whole Grand Emperor team, we would like to wish you and your family happiness, love and laughter in this festive season. Best regards, Jenny Zhao Assistant Front Office Manager
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Lucee Z wrote a review Dec 2019
Hawaii41 contributions40 helpful votes
3.0 of 5 bubbles
We chose to stay at the Grand Emperor for one night based on the good reviews and the convenient location. There is a lot to see and do, all within walking distance. The hotel also offered a free breakfast buffet, which had a nice spread.

Upon check-in, although we were told that our room was available and ready, we can only get the room card at the check-in time, which was 2pm. This doesn't make much sense, as although we are checked in, we have to wait until 2pm to access the room. To make matters worse, we need to stand in the same line as the guests who are checking in. This was not convenient and a waste of time.

Overall, we were disappointed. Based on the price paid (202usd), this stay definitely lacked value compared to other downtown hotels.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded 19 Dec 2019
Dear Lucy Z, Thank you for sparing your precious time to share your feedback on TripAdvisor. It saddens us to learn that we failed to meet your expectations on your recent stay. Please accept our most sincere apologies for the service shortfalls you experienced with regards to check-in process. Your feedback is extremely important to us and has been shared with the team to look into ways for immediate improvements. Thank you for sharing your concerns and we are still hopeful you will consider giving us another chance to discuss with you. We look forward to hearing from you at guestservice@grandemperor.com so that our Guest Service Team could personally oversee all your future reservations. I do hope that we can regain your confidence in our hotel in the near future. Best regards, Jenny Zhao Assistant Front Office Manager
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josegomessilva wrote a review Dec 2019
Sao Joao Batista do Gloria, MG50 contributions49 helpful votes
5.0 of 5 bubbles
All in all it was a good experience. I´ll be back.
One of the two most central hotels in Macau.
Clean, nice rooms, no noise, good staff. and one step from every major part of Macau.
You have bank, shops, other hotels , etc...all around.
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Review collected in partnership with this hotel
Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded 9 Dec 2019
Dear josegomessilva, Thank you for choosing to stay at Grand Emperor Hotel for a long stay and also for sparing time to post this review. It gives us great joy to hear that we have delivered you the best hotel experience and all our services, location and facilities have lived up to your expectations. Thank you very much for appreciating our efforts and we look forward to welcoming you back in the nearest future. Best regards, Jenny Zhao Assistant Front Office Manager
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Toby C wrote a review Dec 2019
Hong Kong, China40 contributions63 helpful votes
5.0 of 5 bubbles
The hotel location is very good. The rooms are exceptional as well as the breakfast. They make hotel guests feel at home from check-in until departure. Rooms are very clean and well maintained. We slept very well throughout the night, unlike some hotels where we can hear noises from outside the room. The staffs are very helpful and nice. Well done Jenny Zhao & LuLu from the Front Office Team for your hospitality and make us feel like home. We saw the letter of appreciate guest’s comments on wining Tripadvisor awards which show the good leadership of their hotel management. Hopefully we will go back to the hotel soon.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jenny Z, Assistant Front Office Manager at Grand Emperor Hotel
Responded 1 Dec 2019
Dear TobyC779, Thank you for spending your weekend at the Grand Emperor Hotel and also for supporting us on TripAdvisor. We are most delighted to learn that we have delivered you the finest luxurious hotel experience, and all our services and facilities are of premium standard. We are truly appreciative of your patronage and are eagerly looking forward to your next stay. Best regards, Jenny Zhao Assistant Front Office Manager
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unizkhong wrote a tip Nov 2023
Tiong Bahru, Singapore253 contributions118 helpful votes
4.0 of 5 bubbles
"There’s no baby sit provided. You can try carry your own baby sit along to the restaurant if u are visiting with kids."
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Toby C wrote a tip Dec 2019
Shanghai, China8 contributions11 helpful votes
5.0 of 5 bubbles
"higher category room types are spacious"
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rtfernandes2207 wrote a tip Dec 2019
1 contribution
5.0 of 5 bubbles
"Extremely clean and attentive"
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Annette K wrote a tip Oct 2019
Santander, Spain22 contributions2 helpful votes
4.0 of 5 bubbles
"Aim for higher room as 7th floor had strange distant drumming noise. "
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georgeaL8345TD wrote a tip Sept 2019
Wollongong, Australia2 contributions
4.0 of 5 bubbles
"we were very happy with the room and the hotel. "
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Not the right property for you?
There are more places to choose from in the Macau area.
PRICE RANGE
S$135 - S$205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
澳门英皇娱乐酒店, grand emperor macau, hotel grand emperor
LOCATION
ChinaMacau
NUMBER OF ROOMS
311
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND EMPEROR HOTEL (S̶$̶1̶7̶4̶) S$140: UPDATED 2023 Reviews and Photos