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Sofitel Macau at Ponte 16

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#13 of 93 Hotels in Macau
Certificate of Excellence
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Sofitel Macau at Ponte 16
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3,190 Reviews from our TripAdvisor Community

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Showing 2,236: English reviews
Singapore
Reviewed 4 days ago NEW

Great location but not value for money. WIFI has poor connection and signal with difficulty connecting throughout the stay! Room is just standard nothing to shout about it. Long wait for lift! But location for walking tour though!

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Yin Nan L
Reviewed 6 days ago NEW

Very nice hotel with a great restaurant in the last floor. Ask about their brunch special. It is an expensif hotel and restaurant but the view from the last floor is one of the most impressive ones that I saw in Macau.

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Helpful?
Thank Alej S
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear Alej S, Your comments are highly appreciated and have been shared with our entire team. Thank you for taking the time to share your feedback. I am very happy to read that you enjoyed your stay with us. Moreover, your compliments on our "Le Chinois" restaurant on the top floor make us very proud. We hope to welcome you...

Denpasar, Indonesia
Reviewed 6 days ago NEWvia mobile

This is a second visit for me every year, this time i came as part of honey moon for us to wandering around macau in city historical places and cotai strip. The hotel are still highly keeping its sofitel standard with most of hotel team from various Asean countries. which we met some few hotel team very friendly and attentive....

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Helpful?
Thank Franco R
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear Franco R, Greetings from Sofitel Macau At Ponte 16, I hope this message finds you well. We are delighted to read your positive feedback from your special honey moon trip and to share it with our team. Special thanks for your compliments on Nyoman, Sheila, Joan & the Rendezvous Team. Your loyalty is highly appreciated and we look forward...

Reviewed 6 days ago NEWvia mobile

Make my stay like home, especialy with alma clean up my room and taking care of my needs..by the way at rendezvous lounge there is a staff goes by the name of helen is rude,because she clean up the table before we finish the food

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Helpful?
Thank Ruth N
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear Ruth N, Thank you for taking the time to share your comments with us! We are delighted to hear that you consider Sofitel Macau At Ponte 16 the best hotel that you have ever stayed in! Moreover, thank you for your compliments on Alma. We have shared your review with our team. In regards to your experience at Rendezvous...

Edinburgh, United Kingdom
Reviewed 2 weeks ago

The only thing I really knew about Macau was its reputation as a gambling mecca. I'd been through Hong Kong many times, so I was keen to see something new. I didn't appreciate Macau/Macao's rich Portuguese history. So I caught the ferry from Hong Kong terminal across the water to this Special Administrative Region of China for a one night...

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Helpful?
Thank CrazyUKMan
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear CrazyUKMan, Greetings from Sofitel Macau At Ponte 16 and thank you for taking the time to share your experience on TripAdvisor. I am very happy to read that you enjoyed your stay with us as well as your comments on our rooms and amenities provided in the room. Moreover, I would like to thank you for your kind compliments...

Tangerang, Indonesia
Reviewed 2 weeks ago

My wife and I had 3 nights stay. Externally the property looked not as glamor as other Sofitel, had been old and not properly maintained. First impression was not so nice as it was so busy that you had to be in a standing que for check in, the lobby looked too small as all the seats were occupied, my...

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Helpful?
Thank Handoko T
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear Handoko T, Greetings from Sofitel Macau At Ponte 16 & Happy Chinese New Year! Your feedback is highly appreciated and has been shared with our team. It is most certainly a motivation for them to read about your satisfaction. I am particularly happy to read how much you have enjoyed our rooms and public areas. I would like to...

Hong Kong, China
Reviewed 3 weeks ago

I came here for a night with the family, we booked two rooms. It started at the ferry terminal where we decided to take the shuttle bus - there was a line down the road and unlike the bigger hotels, Sofitel only had a small bus. We ended up waiting in line forever (and getting cut by a lot of...

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Helpful?
1Thank JSHongKong852
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Bonjour Jane S, Thank you for taking the time to share your feedback with our TripAdvisor community. I am very sorry to read that we were overall not able to meet your expectations. Your review has been shared and discussed with our team. We most certainly understand your points of criticism and take them very seriously. Most importantly, we will...

Hong Kong, China
Reviewed 3 weeks ago via mobile

Stayed with my wife and kids in the eternal glamour mansion. It's a 3 bedroom 2 floor duplex with 2 living rooms and 3 jacuzzis Completely decadent and stylish without going over the top. Glam in every way. Forget our budget, the hotel itself is amazing. Regardless of what room type you stay in, the hotel is sensational. At no...

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Helpful?
Thank roshan m
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear roshan m, Greetings from Sofitel Macau At Ponte 16 & Kung Hei Fat Choi! We are very pleased to read your excellent review and have shared it with all of our Ambassadors. It was a great pleasure to welcome your family here and we hope we have a chance to welcome you all back in the near future. Thank...

Hong Kong, China
Reviewed 3 weeks ago

Macau Sofitel is a nice hotel with very good service in particular in the Executive Lounge. The Executive Room is in good size, clean and the bed comfortable. As an Accor Platinum member, I feel priveleged to have my room upgraded but normally late checkout will normally be allowed at 2 p.m. over the last 3 occasion. To this, I...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank wltam013
Marcelo S, Director of Guest Experience at Sofitel Macau at Ponte 16, responded to this review

Dear wltam013, Greetings from Sofitel Macau At Ponte 16. Thank you for taking the time to share your experience on TripAdvisor. Your comments have been shared with our team and are highly appreciated. It fills us with great pleasure that you rate our Club Sofitel Lounge so highly. I am sorry that we were not able to provide you with...

Hong Kong, China
Reviewed 3 weeks ago via mobile

We were bumped up to executive at no extra charge, and loved the tea and cocktails in the lounge on the 17th floor. The rooms were spacious and clean. The exterior of the hotel is nothing special, but the inside has been redone.

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Helpful?
Thank Weeeen
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Weeeen, Thank you for sharing your feedback with us on TripAdvisor! It is highly appreciated. I am very happy to read that we were able to exceed your expectations and that you enjoyed the complimentary surprise upgrade with afternoon tea & cocktail in our Club Sofitel. We hope to be able to welcome you back in the future. Best...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lounge
Rendezvous Lounge
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $156 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, ACCOR, Booking.com, Hotels.com, Expedia, Travelocity and Jetsetter so you can book your Sofitel Macau at Ponte 16 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau at Ponte 16 staff and other travellers.
29 questions
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Questions? Get answers from Sofitel Macau at Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter”
 of 5 bubbles CrazyUKMan, 4 Feb 2017 | Read review
“Waterfront side might give you more beautiful view”
  • City view from our window
 of 5 bubbles Handoko, 31 Jan 2017 | Read review
“The views from all the rooms are fantastic.”
 of 5 bubbles lindae989, 25 Jan 2017 | Read review
“Both sides of the hotels have great views”
 of 5 bubbles Up1ntheair, 23 Jan 2017 | Read review
“It is in the heart City of Macau everything is close and walking distance”
 of 5 bubbles Suweca2014, 21 Jan 2017 | Read review
5 of 5