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Sofitel Macau At Ponte 16

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#12 of 94 Hotels in Macau
Certificate of Excellence
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Sofitel Macau At Ponte 16
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3,249 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau At Ponte 16
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Showing 2,276: English reviews
Iowa City, Iowa
Reviewed 13 July 2014

We followed the reviews and upgraded to the Club level. We had a fabulous view of the city--quite wonderful at night especially. The club level gives lots of goodies, including free breakfast on the 17th floor or the main eating floor on 6. We ate on 6 and it was one of the best breakfast buffets we have had anywhere...

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Helpful?
1Thank AKW52245
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear AKW52245, Thank you very much for choosing to stay at Sofitel Macau and for posting your review on Trip Advisor. It is nice to note that you were extremely pleased with our facilities and the helpfulness of our Sofitel Ambassadors. Your kind feedback is very much appreciated and it is always encouraging to receive such commend. As you may...

Singapore, Singapore
Reviewed 12 July 2014

the location was ok. the lobby is very small for a Sofitel. however, their guest service made a point to identify the Le Club Platinum at the lobby and escort them to the club floor for check in. this is super. impressed! the rooms on club level are small. they are do better on their selection of champagne and wines...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ShawnLEE1975
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear ShawnLEE1975, Thank you very much for sharing your feedback with us. We are sorry to hear that you were not completely satisfied with your overall experience with us and found that some of the facilities including the room were not up to your expectations. Other the other hand, we appreciate your feedback about our guest service at the lobby....

Paris, France
Reviewed 9 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Ouyang Z
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Sydney, Australia
Reviewed 8 July 2014

We thoroughly enjoyed our short stay at this hotel and wish we could have spent more time here. The rooms were very comfortable and luxurious especially considering the reasonable price. The breakfast was excellent. The location is great because we were in the heart of the 'old town' and yet it was a short walk to many casinos and a...

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Helpful?
1Thank FranBern
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear FranBern, Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us. We are delighted to know that you thoroughly enjoyed your short stay in our hotel and were very happy with the room, the breakfast and our service. Thank you once again and we look forward to...

Jakarta, Indonesia
Reviewed 7 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Pryo_K
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Christchurch, New Zealand
Reviewed 5 July 2014

Our stay here was faultless. We upgraded to the 17th floor and so glad we did - the room, view and lounge access were well worth the extra money. All staff in lounge were welcoming and warm, Antonio, the pool bar waiter is one of the best along with Tina in reception. The shuttle bus worked well for us. Lazing...

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Helpful?
1Thank Deb045
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Deb045, Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us. We are delighted to read your very positive feedback about your stay. I would have to agree that the Club floor with all its benefits is worth every penny. The view from the Club lounge is...

Hong Kong, China
Reviewed 4 July 2014

Booked through an agent, and checked in late around 10pm. Lobby is quiet, 2 front office staff are chatting each other. Zero smile over front office staff, maybe I have interrupted their talking. Check in is fast and smooth, though. Front office staff get back to their chat right after my check in. Therefore, my girlfriend and I look for...

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Helpful?
Thank stevekaty
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear stevekaty, Thank you for taking the time to share your experience with us. First and foremost, please do accept our sincere apologies for having given you a cause to write about your less than positive experience with our service. We are extremely concerned after reading your feedback related to your interactions with our Sofitel Ambassadors. Please may I assure...

New Zealand
Reviewed 4 July 2014

We stayed in a Club Room on the 17th floor. We expected great service, an excellent room and a Club Lounge that equalled the best of other hotels. We got this and more. Checkin at the Club level was concluded swiftly while we had nibbles and drinks in the lounge. Throughout our stay, every staff member in the lounge greeted...

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Helpful?
2Thank busterNewZealand
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear busterNewZealand, Thank you for choosing to stay with us at Sofitel Macau and for taking the time to share your experience with us. We are very pleased to hear about your positive experience with our service, the room, and the Club facilities (not to mention the great views of the old town). We are also delighted to share your...

Reviewed 4 July 2014

Review collected in partnership with Accorhotels.com
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Thank Edi P
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Hong Kong, China
Reviewed 3 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Janice M
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lobby Bar
Rendezvous Lobby Bar
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $153 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#12 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau At Ponte 16 staff and other travellers.
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Questions? Get answers from Sofitel Macau At Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for harbour view”
 of 5 bubbles edwina092015, 15 Mar 2017 | Read review
“river facing room on a higher floor”
 of 5 bubbles 603naveend, 6 Mar 2017 | Read review
“Higher floors with seaview”
 of 5 bubbles A1185XUangelc, 25 Feb 2017 | Read review
“breathtaking view on the river”
 of 5 bubbles A8940XQmarier, 18 Feb 2017 | Read review
“Higher floors are quieter”
 of 5 bubbles CrazyUKMan, 4 Feb 2017 | Read review
5 of 5