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Sofitel Macau at Ponte 16

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#13 of 93 Hotels in Macau
Certificate of Excellence
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Sofitel Macau at Ponte 16
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3,203 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Macau at Ponte 16
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Showing 2,244: English reviews
Dublin, Ireland
Reviewed 14 December 2014

We got it so right by booking this hotel. The old town is so the place to stay. Macau isn't like Las Vegas. The Cotai strip is under construction. The old town is lovely. You can wander around and taste lovely local food. The hotel was fantastic. We stayed on the club floor. Service was fantastic. Our room was lovely...

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Helpful?
Thank simongb
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear simongb, Thank you very much for writing a great review about our hotel. I am glad that you enjoyed the hotel especially the bed, the overall rooms experience, and the service of our Ambassadors. Indeed, the old town presents great opportunity for some local cultural immersion. Looking forward to your next visit. With best regards, Kathlene Marin Guest Experience...

Shanghai, China
Reviewed 9 December 2014

We had two days in Macau and plan one day in the Macau Peninsula and the another day in Taipa. Sofitel at Ponte 16 is a nice choice to explore the old part of Macau. It's close to the historical blocks and just by walking we can visit most of the famous points in Macau. The room is standard 5...

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Helpful?
2Thank Luca_Luo
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Luca_Luo, Thank you for a great review and for mentioning our great location. I am pleased that you had a great experience with us despite the hiccup of getting a taxi. Unfortunately, there is a big challenge with the taxi supply in Macau and whilst hotels get affected by this, I am glad that you found our Concierge team...

Reviewed 9 December 2014

This is my 6th time in HK-Macau trip and the 3rd with my family. Since i'm a member of the accor hotels, i booked our Macau night at Sofitel @Pointe 16 and boy was I surprised of the superb service of this hotel! From the doorman Esteban, who was very pleasant and always smiling and even helped us around, to...

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Helpful?
2Thank JohannaDominique
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear JohannaDominique, Thank you very much for such a great review, you made my day. I was very delighted to read that this was your best experience in all your 6 time visit to Hong Kong and Macau. It is always a pleasure for the team to see that we are ranked the best for our customer. The reviews of...

singapore
Reviewed 8 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Li Yen C
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Perth, Western Australia, Australia
Reviewed 7 December 2014

From the check in, through to all aspects of service, and beautiful décor, this was an excellent venue. We stayed in the Executive suites, and the associated lounge area was the best we have experienced, including cocktail hours and food, and breakfasts.

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Helpful?
Thank Keith H
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Keith H, Thank you very much for your great feedback. I am very pleased that you enjoyed your experience with us and that you appreciated so much our hospitality. Looking forward to your next holiday with us. Best regards, Kathlene Marin Guest Experience Manager

Melbourne, Australia
Reviewed 6 December 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank smitty5608
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Lummen, Belgium
Reviewed 4 December 2014

For the 6the time I go now to Macau. Since 5 years I stay in Sofitel. It is a great hotel with excellent service. Take the upgrade to club sofitel it is great. I travel a lot but here are you can find the best bed from all hotels.

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1Thank Olivier H
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Olivier H, Thank you for an amazing review and for being a regular guest to our hotel. It is very encouraging to see that we have been able to consistently execute excellent service in all those 5 visits. As for the bed, indeed Sofitel MyBed's reputation is simply incredible! See you again soon. Best regards, Kathlene Marin Guest Experience...

Frederick, Maryland
Reviewed 3 December 2014 via mobile

Service was excellent Bathrooms are gorgeous Buffets were excellent and priced well The only thing is the deposit on the card has not been reversed and it's nearly a week..so pay in cash It's truly a great place to stay

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Helpful?
Thank Harpbkkg
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Harpbkkg, Thank you very much for your great comments. I am very pleased to read your review especially as it highlights the very details that make Sofitel Macau a truly special place to stay. On another note, I am sorry to hear about the delay in the release of the amount pre-authorized on your credit card. Our Front Desk...

Geneva, Switzerland
Reviewed 2 December 2014

A very nice hotel, spacious and well decorated rooms, good employee service. The breakfast is reasonably good, a nice buffet is also served in the evening. We had some dishes from the menu and were disappointed by the food quality. 2 major issues in my opinion, the first is that it is not possible to turn off the air distribution...

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Helpful?
1Thank blueskygva
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear blueskygva, Thank you for posting your comments on Trip Advisor. I am glad that you liked the hotel overall particularly the rooms and our service - areas quite often positively commented upon by our guests. On your comment regarding the food quality from the menu of the buffet restaurant, I am sorry that it was not up to your...

Auckland
Reviewed 2 December 2014

Stayed for one night and had the best sleep - the beds are super comfy! The rooms have beautiful decor - our one had a darker coloured theme. Bathroom toiletries were L'occitane. We ate at the restaurant for lunch and dinner and found that the food was the same at both times. The selection was huge - a bit of...

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Helpful?
Thank NZ_Joy
Kathlene M, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear NZ_Joy, Thank you for your comments. I am delighted to see from your review that you liked the room and the bed especially. Sofitel's signature MyBed simply receives stunning comments. We hope to see you again soon. Yours sincerely, Kathlene Marin Guest Experience Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lounge
Rendezvous Lounge
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $142 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau at Ponte 16 staff and other travellers.
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Questions? Get answers from Sofitel Macau at Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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