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Vienna House Dream Castle Paris

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Vienna House Dream Castle Paris
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4,464 Reviews from our TripAdvisor Community

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Showing 2,722: English reviews
Reviewed 2 November 2012

I stayed here last week for 4 nights along with my friend and son. I was really nervous after reading all the bad reviews and was preparing for the worst. We arrived at the hotel around 11am on the Saturday, the check in was done in a matter of minutes and our room was ready straight away which was a...

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1Thank SarahGi86
Ulverston, United Kingdom
Reviewed 1 November 2012

I chose this hotel after reading through many of the reviews for the Disney Hotels and those in close proximity. Whilst the reviews were far from perfect it had what I felt was the most positive remarks and I have to say I was pleased with my choice. Would I stay there again, yes, the staff were friendly and helpful...

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1Thank Linlou8
Paris, France
Reviewed 31 October 2012

Lack of communication in front office. There are some members of staff who never talk with clients despite of long queues. Long time waiting in the entrance of restaurant for dinner and breakfast. Carpets in lobby are are dirty. It looks like three stars hotel/motels in Spain. However distance and shuttle service to Disneyland make easier the journey.

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2Thank surmesure6
GeneralManagerFR, General Manager at Vienna House Dream Castle Paris, responded to this review

Dear valued guest, Thank you for having chosen the Dream Castle Hotel for your last holidays at Disneyland Paris. We also thank you for your feedback and would sincerely like to apologize that we did not met all of your expectations regarding the service received from our front desk employees, as well as the waiting time at our restaurant. Please...

Glasgow, United Kingdom
Reviewed 30 October 2012

Myself and my partner recently stayed in the Dream Castle Hotel for one night, with passes into Disneyland for the following day. Upon arrival at the hotel, we both remarked how nice it smelled and how clean it looked - given the amount of kids running around, both were unexpected! Food was a let down, very expensive for what it...

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Thank UnderCeej
Reviewed 30 October 2012

After reading reviews on here I wasn't looking forward to going!! But when we arrived the hotel was great we arrived and hopped on the shuttle bus no54 and took us to the hotel was a very short bus ride and we checked in within 5 min went to our room which was on level 5 overlooking the gardens and...

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Thank Choppychapman
Reviewed 29 October 2012

The hotel itself is clean, the food is ok (although very expensive) but it is no where near a 4* hotel. The staff were unhelpful and the management rude and incompetent. My suitcase was lost and i was waiting for it to be dropped at the hotel once found, I advised the staff who took the information down but the...

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1Thank Georgetimmy
Reviewed 28 October 2012 via mobile

My family and I had to change hotels from magic circus to dream castle die to availability. First the reception only had 3 receptionists and there was a vet long que. not all of them speak English which is hard cause it is a tourist village they should speak English or atleast he should refere me to someone who does....

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2Thank Samaherq
Newcastle
Reviewed 25 October 2012

I have no complaints to make about this hotel and I would recommend others to stay here on the basis that you get a good price and that you don't go expecting luxury. We paid £298.00 for 2 adults and a child for 3 nights bed and breakfast booked through TravelRepublic (no problems at all) comparing this price with actual...

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Thank M4B
Glasgow
Reviewed 22 October 2012

Had a great stay iin a two bedroom suite. This consisted of two adjoining rooms sharing a bathroom and toilet. Both rooms were very spacious. Breakfast was great but I would not recommend dinner. We went and on seeing the buffet we left again. That should not put you off as you would usually be out anyway. We really enjoyed...

Review collected in partnership with Easytobook.com
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1Thank S B
Canada
Reviewed 21 October 2012

Beware this hotel! Paid a fortune for a "Dream" vacation that turned into an 8 month (and counting...) nightmare. Booked a room for 8 nights, but after 2 had items stolen from our room, including a laptop, electronics, a purse, and children's games. Although there was a formal police report completed and the hotel DID accept responsibility due to faulty...

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2Thank CanadaTraveller444
GeneralManagerFR, Directeur général at Vienna House Dream Castle Paris, responded to this review

Dear guest, First of all we would like to thank for taking the time to transfer us your disappointment, which caught our attention immediately. We can understand your frustration and want to assure you that we have already done everything within our power to solve your case as fast as possible. We are currently in direct contact with our insurance...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
A MAGICAL WORLD OF FAMILY FUN Vienna House Dream Castle in Paris is like a magical world in beautiful French garden surrounds, designed in the style of a historic palace. See your children's eyes widen when the Dream Castle mascot pays them a visit. With its perfect location, right by Disneyland(R) Paris, this hotel is the ideal holiday destination. ... more   less 

Additional Information about Vienna House Dream Castle Paris

Address: 40 avenue de la Fosse des Pressoirs, 77703 Magny-le-Hongre, Marne-la-Vallee, France (Formerly Dream Castle Hotel at Disneyland Paris)
Region: France > Ile-de-France > Seine-et-Marne > Marne-la-Vallee > Magny-le-Hongre
Price Range: $125 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vienna House Dream Castle Paris 4*
Number of rooms: 397
Reservation Options:
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Also Known As:
Hotel Dream Castle
Dream Castle Disney
Dream Castle Hotel Disneyland Paris
Dream Castle Hotel Paris
Dream Castle Hotel Disneyland Resort Paris
Castle Dream Hotel
Vienna House Dream Castle Paris Magny-Le-Hongre, Marne-La-Vallee, France
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Questions & Answers

Here's what travellers have asked, with answers from Vienna House Dream Castle Paris staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for extra pillows before you arrive.”
 of 5 bubbles Estied76, 13 Mar 2017 | Read review
“Our room was 3090. It was Perfect!”
 of 5 bubbles Expact_NothingLess, 3 Mar 2017 | Read review
“Select breakfast when booking if possible.”
 of 5 bubbles shanemb78, 2 Mar 2017 | Read review
“Ask for a room facing the back of the hotel grounds, otherwise it will be of the car park”
 of 5 bubbles andyg896, 27 Feb 2017 | Read review
“If you require quiet room, or a Pacific view or floor, request such when booking.”
 of 5 bubbles carolthomas2016, 26 Feb 2017 | Read review
5 of 5