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We were going to book a room here for a weekend away when we received the news 10 hours before our flight that our room was cancelled! This has also happened to other couples too, and we are furious. When we contacted them, they spoke...More
Response from Alberto F, Director de Relaciones con Clientes at Hotel GaudiResponded 28 October 2016
We did cancel your reservation because your reservation was a not refoundable rate.
When we try to charge the amount of the room it was not valid. We tried to contact you and it was impossible.
We are very sorry about the problem....More
I would strongly advise against using this hotel. After a weeks holiday we arrived at 6pm on a Saturday night to check into this hotel with my confirmed reservation (booked 6 months previously) only to be told they had cancelled the reservation. They said there...More
Response from Alberto F, Director de Relaciones con Clientes at Hotel GaudiResponded 24 August 2016
many thaks for your coments.
We are so sorry about the problem you explain. After checking the reservation. We send you severals mails where we inform you that your credit card was not able.
It was not only one mail. We had no...More
The location is great.
There is parking right next door for only €4 per day.
The city is GREAT for shopping and also has many sights to see
The mattress is horrendous.
Very uncomfortable being able to feel the metal springs.
This disappoints me time...More
Response from Alberto F, Director de Relaciones con Clientes at Hotel GaudiResponded 21 July 2016
Thank you for your comments and sorry about the disadvantage ypu had.
If you can help us to change the matrasse. i´ll thank you if you give us the room number.
Very nice stay at Hotel GAUDI in Reus. Receptionist is very helpful, charming and speaks- beside Spanish - English and French. The manager gave us a upgrade into a huge suite and fruit as a welcome. Thank you Alberto. You feel that the management and...More
Response from ELIA B, Director de Relaciones con Clientes at Hotel GaudiResponded 4 March 2016
Dear Mr. Remus,
Thank you very much for taking your time to express your opinion in this medium.
It is a pleasure to receive opinions like yours. They motivate us to continue improving day by day.
Hope again very soon in our hotel.
We are sat in Farggi just 5 minutes after coming away from the joke of a place Gaudi Hotel, Anton would turn in his Grave. On arrival the nice room with balcony as expressed on Booking Com was NOT available...of course and the Waspy receptionist...More
1 Thank Martin R
Response from Elisabet R, Atención al cliente at Hotel GaudiResponded 21 August 2015
Thank you for your comments, we are very sorry not to have met your expectations. We note your complaint and we will send it to the appropriate department. Elisabet Robles. Department of Customer Service.
US$48 - US$99 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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