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Villa Cojimar, 69400 Cuba
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Traveller (5754)
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Panoramas (69)
Pool & Beach (1782)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 9 hotels in Cayo Guillermo
Location
Cleanliness
Service
Value
Located in Cayo Guillermo alongside pristine white-sand beaches and shallow turquoise waters, this hotel is ideal for family holidays and the practice of water sports. Club Cayo Guillermo is situated in a perfect place for kitesurf lovers, due to the only in-that-site air streams, thus marking the difference with the rest of the hotels in the region. With charming accommodations featuring sweeping views of the sea and lush gardens, 24-hour food and beverage service, and a host of activities for kids and adults including kitesurfing with Cayo Guillermo’s International Kite Center, there’s something for everyone to enjoy. The hotel provides and guarantees an unquestionable atmosphere full of safety.
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Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Secured parking
Internet
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Snorkelling
Tennis court
Windsurfing
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Head massage
Massage
BBQ facilities
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
English, French, Spanish
2735Reviews329Q+A100Room tips
Traveller rating
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Joan B wrote a review Yesterday
St. Catharines, Canada1 contribution
NO covid measures in place. The only one wearing a mask was Michael when he gave a GREAT massage. Buffet was a mob of people pushing to get the food. Worst offence was that they never cleaned the tables in the dining room between sittings. they picked up the crumbs or pieces of left over food and not even change the silverware if it was left untouched. Just reset what was taken away and good to go.They should have had no placemats so the tables could be wiped. We had one GREAT waiter that re-cleaned our glasses before serving us and made sure we got what we needed. Thankyou Alfredo! Also the egg lady was terrific. Regular rooms much better than wooden bungalows. Many things broken but they fixed them. Beds were great! No beach towels for 8 days. No white towels either on day 2. They gave us one (stained) towel and told us to SHARE it. I will never get over that one. It wasn't even a fresh towel it was just one that didn't look dirty. No coffee served with lunch or dinner. Breakfast coffee was bad. The Cuban vacationers came in and ate up all the food within the hour. One day at 1:30 arrived for lunch and was told "too many people you can't come in. Go away." Poor choice of wording. We came back at 2:20 when they are open till 3 and the food trays had already been emptied, wells turned off, and only a few remnants of a few items were left. She then said to me "you took too long". Food ran out most days. Had to be there when it opened at 1:00 or the choices ran out quickly. Beach was empty and crystal clear, and lovely. Once you got past the first 4 feet of sharp shells it was amazing. You do have to go out a mile to get in up to your hips. I went into the water and never came out.
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Date of stay: July 2022
Value
Rooms
Service
Room Tip: oceanview bungalows are great. Wooden bungalows terrible with gaps to let bugs in. Beds are great!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Les wrote a review 11 Aug
Canada11 contributions
+1
My family of 12 stayed here end of July. We had an amazing time. The beach were perfect for the kids, not that deep. Rooms were clean and a lot of food selections. What stands out in this hotel are the Staff. Everyone have been welcoming and always aim to please. They made us feel like a family and we were actually a bit sad of leaving. Special thanks to Sabine for not only accommodating our room and late check out requests but also upgraded our rooms to Ocean View. Thank you to everyone, especially to Alberto & Yaleni for making our family trip a memorable one. This is my 3rd visit to Cuba and definitely the best so far. Lesley & Fam
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fiorella x wrote a review 5 Aug
Halton Hills, Canada1 contribution1 helpful vote
My family & I came to Starfish for my younger sister’s birthday. The resort staff here is incredibly nice & helpful!! They go above & beyond to make your stay amazing. We were all so in awe of the love we received from everyone - we will definitely be back again next summer! We want to especially highlight the chefs, the entertainment, the coconut man, Arianny, Abel - absolutely wonderful individuals (There were so many people to note down sorry if I forgot anyone). We’ve been to Cuba before as well but this stay felt like we were amongst other family members. Our rooms were right by the beach & they have a new swing installed - which was great!! We recommended a bunch of families to book with Starfish in the next coming months.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sabine Adolphy, Director General at Starfish Cayo Guillermo
Responded 4 days ago
Dear Starfishers, We would like to thank you for sharing your experience at our resort with the TripAdvisor readers and at the same time we are so glad to know that you enjoyed the variety of our services and areas and especially the attention of our staff, to who i will send your comment and will be happy to know that you enjoyed all  their services. One of our highlight is to achieve the complete satisfaction of who visit us and we see that we got it with you and your family. Thanks one more time for the recommendation to the travelers in the world about our resort.  See you soon and the swing will be waiting for you!! Warm regards,
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Aga K wrote a review Jul 2022
Ottawa, Canada1 contribution
Hello everyone, I recently visited this beautiful little hotel and I will tell you that it was absolutely amazing! I would like to mention that this Hotel is small and quaint BUT VERY CHARNING, so if you are looking for Big and Loud this is not the place for you... lol I was there with my Mom, my 7 year old niece and my 20 year old niece and I can honestly say that we all enjoyed every minute of our vacation! From Morning to Night... ! They had an amazing team for Kids entertainment in morning, through the day and of course the Evening Show. As for Adults the Amazing Animation team will make sure that you have the time of your life... lol I would like to mention some of them and thank them all for making our Vacation so Great... ( Yorki, Niular, Yimy, Amel and Alex the DJ) If I missed anyone I'm sorry ! At the reception you have a great team of people ( Abel, Joel & Alfredo) who are working to make sure you are happy, So if there is something bothering you please go to Customer Service and speak to Yaima Rodriguez. Trust me.. This Angel (Yaima) will do everything she can to make sure your trip is absolutely amazing and memorable !! Ex: My mom arrived at the hotel before me and she wasn't happy with the room and as soon as she mentioned it, she was immediately moved to another room and honestly got a beautiful room without any problems. Food: Please remember you are in Cuba our buffet was small but lots of different choices. We ate very well especially at the Pool Bar Grill with ( Chef Junior and his Dad Padilla ) PS. Padilla thank you so much for making my Bday Cake and the delicious grilled fish ... !!! Once again this place is Absolutely Amazing so I strongly recommend you book your next trip at the Starfish Cayo Guillermo. PS...I miss you all and THANK YOU from the bottom of my heart...!!
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Date of stay: July 2022
Value
Room Tip: Ocean view or the new bungalws
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabine Adolphy, Director General at Starfish Cayo Guillermo
Responded 1 week ago
DEAR AGA, We would like to thank you for sharing your experience at our resort with the TripAdvisor readers and at the same time we are so glad to know that you enjoyed the variety of our services and areas and especially the attention of our staff, to who i will send your comment and will be happy to know that you enjoyed all  their services. One of our highlight is to achieve the complete satisfaction of who visit us and we see that we got it with you and your family. Thanks one more time for the recommendation to the travelers in the world about our resort.  See you soon. Warm regards,
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Randa A wrote a review Jul 2022
1 contribution1 helpful vote
To be honest I was not happy when I arrived at this resort as cayo coco is extremely remote imo and provided limited activities however the management at this place went above and beyond to make my stay as comfortable as possible . I would like to thank the general manager who personally took interest in our stay and wow all I can say room 88 was superb . The beach is excellent, the price was excellent and food was greatly improved during our stay . Wish you guys don’t mix pork with every single station as some of your customers have dietary limitations and limit cross contamination would be greatly appreciated. If you are looking for a peaceful stay with excellent entertainment this place is definitely for you …
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sabine Adolphy, Director General at Starfish Cayo Guillermo
Responded 2 weeks ago
Dear Starfisher, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you’ve taken the time to share the ways in which we can improve our services. So, thank you for pointing out the issues so that we can work to improve upon this aspect of the guest experience at our resort. Concrete steps will be taken in this regard to make sure that we’re all the more vigilant towards this in the future. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case again during your next stay with us!
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vinny and sandr... b wrote a review Jul 2022
Brampton, Canada3 contributions8 helpful votes
Food was amazing and excellent, quality options served daily. Rooms were cleaned and tidyed daily. Compared to other hotels the hot water was amazing and always there when need be. Rooms were spacious and plenty of space for clothing. The resort was perfectly sized not needing to much time to walk from place to place. Water was perfect though a little shallow. The entertainment was the best especially the Michael Jackson show. Big shoutout to the 3 bartenders who made our experience what it is Adolys, Elvis and Tony. Amazing quality conversation and service to Dianeyis for making the best eggs in the morning and always ensuring we are full. We would also like to thank Popo and Ricardo for being very thoughtful giving us fruits daily. We will for sure return with friends thanks to these quality and amazing people. Even though this hotel is rated 3.5 stars it was closer to 5 stars based on how we were treated. -Vinny (Music Man)
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabine Adolphy, Director General at Starfish Cayo Guillermo
Responded 2 weeks ago
Hello Vinni, Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights with our great staff. We’re glad that our amenities and overall ambiance suited your needs. Do expect enhanced levels of commitment on every visit! And we see you hopefully again next summer¡¡ Have a great summer still, Warm regards,
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Laura D wrote a review Jul 2022
Bowmanville, Canada17 contributions3 helpful votes
+1
I went to this resort for a solo vacation for a week at the beginning of July! The people are truly who make the resort! My cleaning lady marelis was fantastic and created many beautiful towel art creations for me as well as little notes The staff in the restaurants were amazing especially Elvis and Junior I didn’t have my child with me but the staff at the kids club were so friendly and really great with the kids The entertainment staff especially Maikel were amazing as well The room had a lot of things broken including the phone and tv and the shower was very inconsistent but the view of the ocean from my room was heavenly! The only negative was I paid for a room that was supposed to include a separate pool area and restaurants and that area was closed The food was limited but was always able to find something to eat For the price I very much enjoyed my stay and would definitely recommend this resorts to families,couples and singles!
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Date of stay: July 2022Trip type: Travelled solo
Room Tip: Being lots of sunscreen and bug spray
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabine Adolphy, Director General at Starfish Cayo Guillermo
Responded 1 week ago
DEAR Starfisher, Thank you for your recent 5 star Tripadvisor review. It is great to hear you enjoyed your stay and you were able to relax while visiting our property. We appreciate your feedback and look forward to seeing you on a future visit. I will let our staff know your appreciation. We wish you a great summer. Best regards,
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Rosalie Larochelle wrote a review Jul 2022
1 contribution
I was traveling alone for the first time and my experience with the hotel staff was incredible. In fact, the plage, the proximity from the sea, the weather, the pool, the bar, everything was so nice!!! Unfortunately, I was robbed in my room which can happen everywhere in the world, even in Cuba....But the hotel took it all very seriously and helped me fill in all the legal procedures. The direction came on the site quickly and really tried to make it up to me. They really do have their customers at heart! I would return anytime alone, even if I am a single woman, because I really can see how the travelers matter to them! Special thanks to the staff members at the customer service, Yaima and Lolita, I love you so much and you are doing such an amazing job! Your humanity honor yourselves, and the hotel is very lucky to have you both ladies!
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabine Adolphy, Director General at Starfish Cayo Guillermo
Responded 2 weeks ago
Dear Rose, Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights. We’re glad that our amenities and overall ambiance suited your needs. Do expect enhanced levels of commitment on every visit! I know what happened and we apolgize again and appreciate even more your review and are really hoping to see you again. Have a great summer still, Warm regards,
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Cecil N wrote a review Jul 2022
Mississauga, Canada10 contributions
+1
This resort was recommended by my friends. The hospitality was amazing. Everyone here is so friendly. The beach is beautiful, with turquoise blue water. The room is pristine clean, and maintained by the Chamber Maid, her name is Marelis. She made sure that, my stay was comfortable. The staff at the Lobby bar was always going out of their way to ensure amazing service. Similarly, everyone at the Snack Bar rendered awesome service. The food served at the buffet is very yummy and memorable. Thank you everyone at Starfish Cayo Guillermo. I will come back and also recommend to my friends back home.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabine Adolphy, Director General at Starfish Cayo Guillermo
Responded 2 weeks ago
DEAR Cecil, Thank you for your recent 5 star Tripadvisor review. It is great to hear you enjoyed your stay and you were able to relax while visiting our property. We appreciate your feedback and look forward to seeing you on a future visit. For all of us you were a real champion and put smiles on our face. THANK YOU FOR BEING YOU. We wish you a great summer. Best regards,
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Liliana wrote a review Jul 2022
1 contribution
The hotel, food and customer service excellent!. A loud shout out to the entertainment team. The games organization, the effort to keep us entertained and the warmth attitude of all of them, make a big difference! Definitely tourists will come back. Thank you for the nice gesture to celebrate Canada day! The cake was delicious!Keep it up!!👍 El hotel, la comida y la atención al público son excelentes! Un gran aplauso para todo el equipo de animación, la organización de los juegos, el esfuerzo y ganas que ponen para mantenernos entretenidos y la calidez humana de cada uno de ellos, marcan una gran diferencia!! Definitivamente volveremos! Gracias mil por el detalle de celebrar Canada Day . La torta estaba deliciosa!
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sabine Adolphy, Director General at Starfish Cayo Guillermo
Responded 3 weeks ago
Hello Starfish Family, Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights. We’re glad that our amenities and overall ambiance suited your needs. Do expect enhanced levels of commitment on every visit! And we see you and the kids next summer¡¡ Have a great summer still, Warm regards,
Read more
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FORMERLY KNOWN AS
Gran Caribe Club Cayo Guillermo
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Guillermo
NUMBER OF ROOMS
296
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Frequently Asked Questions about Starfish Cayo Guillermo
Which popular attractions are close to Starfish Cayo Guillermo?
Nearby attractions include Playa Pilar (3.4 km), Cayo Guillermo (1.8 km), and Isla Media Luna (7.0 km).
What are some of the property amenities at Starfish Cayo Guillermo?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Starfish Cayo Guillermo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Starfish Cayo Guillermo?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Starfish Cayo Guillermo?
Conveniently located restaurants include Ranchon Cuba Libre, Playa Pilar, and Lobster grill bar.
Are there opportunities to exercise at Starfish Cayo Guillermo?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Starfish Cayo Guillermo have an airport shuttle?
Yes, Starfish Cayo Guillermo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Starfish Cayo Guillermo have airport transportation?
Yes, Starfish Cayo Guillermo offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Starfish Cayo Guillermo?
The staff speaks multiple languages, including English, Spanish, and French.
Does Starfish Cayo Guillermo have any great views?
Yes, guests often enjoy the ocean view available here.
Is Starfish Cayo Guillermo accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.