Starfish Cayo Guillermo
Villa Cojimar, 69400 Cuba
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About
#2 of 12 hotels in Cayo Guillermo
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Travellers' Choice
Located in Cayo Guillermo alongside pristine white-sand beaches and shallow turquoise waters, this hotel is ideal for family holidays and the practice of water sports. Club Cayo Guillermo is situated in a perfect place for kitesurf lovers, due to the only in-that-site air streams, thus marking the difference with the rest of the hotels in the region. With charming accommodations featuring sweeping views of the sea and lush gardens, 24-hour food and beverage service, and a host of activities for kids and adults including kitesurfing with Cayo Guillermo’s International Kite Center, there’s something for everyone to enjoy. The hotel provides and guarantees an unquestionable atmosphere full of safety.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Secured parking
Public wifi
Pool / beach towels
Swimming pool toys
Infinity pool
Outdoor pool
Shallow end in pool
Fitness classes
Personal trainer
Bar / lounge
Restaurant
Breakfast buffet
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Bicycles available
Diving
Snorkelling
Tennis court
Windsurfing
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Head massage
Massage
Steam room
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Infirmary
24-hour front desk
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Safe
Cable / satellite TV
Bidet
Hair dryer
Wardrobe / wardrobe
Bottled water
Clothes rack
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
Languages Spoken
English, French, Russian, Spanish and 1 more
Location
3606Reviews374Q+A0Room tips
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+1
The hotel is very charming! The grounds are lovely and very well-maintained. I stayed in a quaint little bungalow with a private balcony that overlooked the ocean. The staff is amazing and so very friendly. The beach was absolutely stunning. The food was delicious, especially on Cuban Day where they made fresh paella. The entertainment staff is not notch and they keep the crown entertained all day long with fun games that are often appropriate for the kids. And the performers blew me away, especially when they put on a circuis. The atmosphere is very relaxed and I enjoyed every minute of my stay. Highly recommend!
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded yesterday
Dear Julie, Thank you for taking the time to share your lovely experience at Starfish Cayo Guillermo. We are happy to have fulfilled your expectations and that you took full advantage of our entertainment for kids and adults. Our entire team always does its best to satisfy our customers. We hope to see you again soon at Starfish Cayo Guillermo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great experience, stellar views, and fantastic service from the entire staff! The buffet is always stocked with a variety of options that allow for a pleasant experience every meal. The beach's sand is pillowy to the touch and a dip in the water cuts through the heat which, while unrelenting, is essential to the authentic experience.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 5 days ago
Dear Guest, Thank you for taking the time to share your beautiful experience at Starfish Cayo Guillermo. We are glad we fulfilled your expectations and that you shared great moments with us. We look forward to seeing you soon at Starfish Cayo Guillermo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most beautiful beach we’ve ever been to super warm and clear. Reception was friendly and helpful from the moment they greatest us. Nildrey, Joel and the rest of the animation team were always friendly and made our stay fun and the evening shows were very entertaining. The staff really makes this place great and will go out of their way to make your stay comfortable. The girls in the playhouse did an incredible job with my son where I felt comfortable leaving him for a while so he could get out of the sun. The bar staff was always quick and friendly specially Hailor who would go out of his way to get me boiling water so I could make my son mac and cheese or noodles. Niuler made our stay extra special always checking in and making sure we had everything we needed. He always had a friendly smile. …
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 1 week ago
Dear Guest, Thank you for sharing your nice experience at Starfish Cayo Guillermo. We're glad you enjoyed your holidays and had a great time with us. We hope to see you soon at Starfish Cayo Guillermo.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great experience and service on our trip. Our Oceanview room was clean and big with room service doing an amazing job daily. The bar tenders were always fast and friendly making all sorts of exciting drinks for us to try. Joel at the reception was so helpful and friendly with any assistance needed. The staff in the buffet were wonderful specially the ladies they were always attentive not only about service but also our stay how we were doing. The evening female server on the far left end even rushed to get us her personal mosquito repellant when so we could enjoy dinner which she did not have to. The animation team is so fun and friendly with the games throughout the day. Joel and Nildray are so nice always put a smile on our faces. Last but not least the gem for us on our trip Niuler who gave us not a 5 Star stay but 10 stars! He went out of his way to make sure our family had everything we needed arrange fun activities for us. He was always around an available to help with anything he mad out trip worth it and would definitely come back.…
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 1 week ago
Dear Guest, Thank you for sharing your nice experience at Starfish Cayo Guillermo. We're glad you enjoyed your holidays and had a great time with us. We hope to see you soon at Starfish Cayo Guillermo.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is my second time there after Dubai and Qatar so starfish cayo guillermo is something special to visit Annimation Bar Restaurant ( i dont go to any country for the food but i go to see new religion ) Room service
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Date of stay: August 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your nice experience at Starfish Cayo Guillermo. We are happy to have fulfilled your expectations and that you enjoyed your second holidays with us. We hope to see you again soon at Starfish Cayo Guillermo.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The entertainment group is amazing!!! Especially Leo!! Shout out to Leo and his team. These guys work very hard to keep the guests entertained and the guests truly appreciate it. Thank you thank you!! I will write my review about the hotel later. This review is only about the entertainment group.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 1 week ago
Dear Guest, Thank you for taking the time to share your nice experience at Starfish Cayo Guillermo. We're glad you had a pleasant vacation and enjoyed great moments with our entertainment team. We hope to see you soon at Starfish Cayo Guillermo.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During my stay I was able to enjoy excellent room service. Congratulations to the people in charge of cleaning the rooms,congratulations also to the person in charge of cleaning the lobby area (bombon).The service provided by the reception, impeccable, deserves congratulations, in my opinion the work of the reception classifies it as a 5-star hotel.The lobby bar staff are exceptional, excellent charisma with the exception of Tony, who to obtain his service you have to show him the tip and his coffee is a version of water.In the snack bar, wonderful service from Dairon and Yunior, they are the protagonists of your having an excellent vacation in this hotel. I think that the rest of the employees should have at least a hint of the professionalism of these wonderful workers.The daytime entertainment is the worst, not only that there is very little animation but also that the animators ask you to lend them your phone to create fake accounts and classify the animation work as the best, so if you want a hotel with activities and recreation it is not the best place, this is a rest hotel. the buffet the food is always cold, the cockroaches walk on top of the food on the cold table, if you decide to sit in the range on the right with the team of the tall blonde girl with a flower in her hair and the boy who works with her, keep in mind that you cannot forget the tip because otherwise you will not get your drink service, they ignore you and not only do they ignore you but they deny you their names and since no 1 worker at the buffet has their identification tag, it is impossible to specify the name of the person who denies you the service for which you paid contrary to the workers in the range on the left, their service is excellent. If it serves as a suggestion to the hotel management, I think that when the hotel receive a visit for quality control, they should interact with the clients and not with the workers.…
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: bring a microwave if you want to eat hot food, tip if you want to get good service at the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 2 weeks ago
Dear Customer, Thank you for sharing your opinion. We sincerely apologize for not having fulfilled your expectations. As in all subscriber businesses, we recommend all our guests to share their opinionon about the hotel. Your comment is really proof that all our customers can share their opinion without any hindrance and comment their opinion according to their feeling. We are a macrocosm of the outside world, of society, lamentably all our employees are not on the same level and we regret it. Knowing that we have a live meat and fish show cooking, our dishes are always hot, our buffets have heated bain-marie. For a la carte meals, the menu is à la carte and therefore prepared on the moment. Our entertainment department offers activities from 10 am to 6 pm, at 8h30 pm we have the mini disco, from 09h15 pm to 10h00 pm we have professional shows performed by contracted artists, then until 1 am we have our disco. Thank you for sharing your opinion, we take it seriously and will do our best to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort and food were better than expected and the beach was amazing. Everyone one of the staff were friendly, helpful and genuine. Special thNk you to Leia in the buffet restaurant and Joey at the 24 hour bar for making my vacation extra memorable.
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Bring your bug spray.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your wonderful experience at Staqrfis Cayo Guillermo. We are happy to have fulfilled your expectations and offered beautiful moments with all our team. We hope to see you soon at Starfish Cayo Guillermo.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice resort and very nice people. The beach is very nice. Beautiful view and amazing weather. Lots of entertainment. The entertainment team is great. The service in restaurant is amazing and great food options.
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your wonderful experience at Starfish Cayo Guillermo. We are happy to have fulfilled your expectations and that you were able to enjoy our turquoise sea and white sand. We hope to see you again soon at Starfish Cayo Guillermo.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been to Cuba about 9 times and I've seen the good the bad and the ugly. I know what to expect. This is my honest review. The physical resort is tired. In need of a face lift. Broken fence posts, missing planks from boardwalks, chipped paint and broken floor tiles. That being said it was fairly clean, most of the time and doesn't really take away from your experience unless you are really fussy. The rooms are in semi-detached style bungalows. Two rooms share a "cabin". I liked this so much better than a traditional hotel room. We had two rooms for our family so we had an adjoining door between the rooms that worked really well. Our Cabin was basically on the beach, it was right behind us! Great location. The beds were surprisingly comfortable. If you are squeamish about bugs of any kind, you might not like these rooms. We had ants, geckos and a variety of small spiders in our room. I think they get in under the gap in the door, didn't bother us at all. The room was really worn out. Rusty taps, stains on the bedding, patio doors that barely closed, TV and phone didn't work... BUT the air conditioning was amazing! We kept it at max the entire week and it didn't disappoint. The maids also did an awesome job of keeping the room neat and tidy everyday and supplying us with lots of bottled water! I would compare it to "glamping", camping with a little extra. Again, if you're not fussy and know what to expect you won't be disappointed. The beach is by far the best thing about this area! Amazing! You could literally walk out for a few KMs and still only be up to your knees. The water was crystal clear, calm and warm. We saw lots of wildlife in the water off he beach. Angelfish, needle-nose fish, minnows, crabs, conch! Beautiful! The second best thing about this resort is the staff, they are amazing, warm and friendly! We were there in early August and it was HOT, like unbearably hot but the staff pressed on. They were kind, helpful and always had a smile. They work hard, really hard. We tipped a lot, not because we felt pressured to, but because they deserved it. Please be generous with your tips. AND Canadians, PLEASE STOP TIPPING IN LOONIES AND TOONIES!! For the love of Pete, tipping with our Canadian coins is useless to them, the bank in Cuba will not take them! You may as well be tipping them in Canadian Tire money for the good it does them. The workers then have to go around the resort and ask guests to change the coins into paper money so they can use it. It is a huge inconvenience for them and for other guests who end up coming home with $75 worth of coins. Just stop. Spend the extra bit of money and buy a bunch of $1 USD to take with you, makes it easier for everyone. The buffet was repetitive but definitely edible. Always had different meats like chicken, fish and pork. And of course their famous bread and ice cream were amazing! Was sad that there was no pizza, burgers or hot dogs. Never been to a resort that didn't offer these things. The two teens we went with are vegetarian so they ate a lot of sweet potatoes, rice, bread and fruit and veggies. A little pizza or pasta would have been good. We went to Italian night at the a la carte restaurant. I would suggest skipping this, definitely not worth it. Reservation was for 6:30, by 8 PM we had been served our appetizer which was melted cheese on a small piece of bread. We were getting very hot (no a/c) and very hungry. Our dinner, pasta in a bowl was finally served by 8:30, two hours later. We left before dessert was served and went to the buffet for ice cream. The poor server was there all alone and there were about 10 tables. Service was way too slow. We canceled our reservation for the a la caret the next night, not worth the long, long wait... The drinks were always delicious, cold and served with a smile!! I especially loved the barman in the lobby (I forget his name but he was the super tall, friendly black man), we loved him. We also loved the super cute, friendly (and a little flirty) Alec(x) and Erick at the pool bar! So much fun and great service. The lady snack bar chef (sorry I forgot her name) was also hilarious, fun and very friendly we loved her so much!! This next part is more for the guests at the resort than the resort itself (but the resort should deal with it). I spent the entire week picking up straws and plastic cups! THE ENTIRE WEEK, it was brutal. Hundreds of cups and straws. WTH is wrong with people that they can't throw their stuff in the garbage? You do know all that ends up in Ocean and kills off the wildlife right? It was infuriating. I hope someday this resort switches to plastic washable cups. Better for the environment and the overall cleanness of the resort. And paper plates too, everywhere, ripped up into pieces and just thrown to the wind. There was a day when there were clumps and clumps of hair in the pool, gross. Are you brushing your hair in the pool? Another day there was what I thought a seashell in the bottom of the pool I actually picked it up (and dropped it) 3 times with my toes. Finally I got it and placed it in my Nephew's hand it wasn't a shell, it was a bone from a piece of meat someone had eaten! Who the F eats meat in the pool?! So disgusting, I nearly puked. Guests need to do better. Resort needs to stay on top of their messy guests and put some boundaries in place. Overall I would say this is an average 3 star resort in Cuba. No frills, nothing fancy with limited amenities. But, the staff are great, the beach is amazing and the food was perfectly adequate and you will not go to bed hungry unless you are super picky (in which case I would never recommend Cuba). If you do your research, know what to expect and aren't too fussy this resort is perfectly fine. …
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Bring your own beach towel, they can be scarce. Skip the a la cart, the food no better than the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Kris B, Director General at Starfish Cayo Guillermo
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your Cheap and cheerful family get-away at Starfish Cayo Guillermo. Indeed we are a 3 star hotel however our team has a 5 star heart and offer the best of themselves. We are sincerely sorry for any inconvenience you may have experienced however we are surprised that you did not have pasta at the buffet, for lunch and dinner we always offer 3 courses of pasta at the main buffet. We hope that we will have the opportunity to offer you better moments at Starfish Cayo Guillermo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FORMERLY KNOWN AS
Gran Caribe Club Cayo Guillermo
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Guillermo
NUMBER OF ROOMS
296
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Claim Your ListingSTARFISH CAYO GUILLERMO: UPDATED 2023 Resort Reviews, Price Comparison and 7,654 Photos (Jardines del Rey Archipelago) - Tripadvisor
Frequently Asked Questions about Starfish Cayo Guillermo
Which popular attractions are close to Starfish Cayo Guillermo?
Nearby attractions include Playa Pilar (3.4 km), Cayo Guillermo (1.8 km), and Isla Media Luna (7.0 km).
What are some of the property amenities at Starfish Cayo Guillermo?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Starfish Cayo Guillermo?
Top room amenities include air conditioning, a bidet, and a pool view.
What food & drink options are available at Starfish Cayo Guillermo?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Starfish Cayo Guillermo?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Starfish Cayo Guillermo?
Conveniently located restaurants include Ranchon Cuba Libre, Playa Pilar, and Lobster grill bar.
Are there opportunities to exercise at Starfish Cayo Guillermo?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Starfish Cayo Guillermo have an airport shuttle?
Yes, Starfish Cayo Guillermo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Starfish Cayo Guillermo have airport transportation?
Yes, Starfish Cayo Guillermo offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Starfish Cayo Guillermo?
The staff speaks multiple languages, including English, Spanish, French, Russian, and Indonesian.
Does Starfish Cayo Guillermo have any great views?
Yes, guests often enjoy the ocean view available here.