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Crown Regency Suites Mactan

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crown Regency Suites Mactan
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226 Reviews from our TripAdvisor Community

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Showing 182: English reviews
Lapu Lapu, Philippines
Reviewed 6 November 2014

As I said, I did not stay here, But I was looking after two friends from Australia, that were staying here ! We had breakfast ( not bad, not good though ) swam in the pool, nice, but closed too early, The 50's Cafe, Nice but some of the meals were a little suspect ! It all started with me...

2Thank Ashley K
Reviewed 19 September 2014

The Staff were very good and everyone tried very hard to make my stay comfortable. The room was good, my only gripe was that there was a kitchenette facility but everything was turned off or disconnected. There was no cutlery or dishes or pots and pans so obviously they were discouraging any use of the kitchenette. Other than that the...

2Thank davo13
Bristol, United Kingdom
Reviewed 15 September 2014 via mobile

I stayed here with my husband last September 12-14. I'll say front desk check in and check out is fast. Concierge is fast! Food is fast! However I will suggest dine in the restaurant, we had room service pasta was dry already, but taste great. Anyways if coming from seaport, don't be scammed it's just around 400 pesos cab fare....

1Thank omihughesjnes
Reviewed 11 September 2014

Booked and stayed 2 nights during my transit .... staff were ok..... I checked in and out with no fuss, the bill was correct.. The meals at the Fifties (bar& bistro) were poor.. don't eat there.. I ordered 3 different items on the menu and none were available.. The cook /chef should be replaced.. I ended up with pizza, but...

2Thank JYAustralia
Basrah, Iraq
Reviewed 10 September 2014

I chose the Crown Regency Suites because of its excellent reviews and I was not disappointed. The hotel is actually attached to an up-market subdivision /housing complex which is probably one of the reasons the hotel is so good. We took a one bed suite and it was a real delight; large and airy with a comfortable sitting area and...

Thank Richard J
Singapore, Singapore
Reviewed 31 July 2014

I stayed in this hotel for about 1 week where I stayed in a 2 bedroom suite. The living room was nicely done up with cosy lightings and there is a big dining table and a sofa bed provided in the living room which is good for family. There were TVs (box TV) and cable channels (very limited channels) in...

2Thank Tim C
Manila, Philippines
Reviewed 25 July 2014

The location of the hotel is around 15 to 20 minutes from the airport (assuming traffic). So if you are traveling for business within Lapu-Lapu City for a few days, this is the place for you. Airport service is available, use it. The hotel is around P150 taxi fare to Mandaue City and around P200 to Cebu City. So plan...

2Thank Tonyph08
CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear Tonyph08, Thank you very much for writing a comprehensive review of our hotel. We highly appreciate all of our guests' remarks as they help us in evaluating on which areas of our services need improvement and which ones we can maintain. We are glad to know that you were satisfied with our room amenities. Rest assured that we will...

Reviewed 24 July 2014 via mobile

We stayed at this hotel at the beginning of July and were really disappointed. When we checked in the girl at the reception was not nice at all, she looked angry and barely talked to us during the check in process. This made it very difficult for us to get info about the hotel. Two days after leaving the hotel...

1Thank Maimg
CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear Maimg, Thank you for sharing your experience with us here on TripAdvisor. Although it saddens us to know about what had happened during your whole stay, still we want to thank you for letting us know about all of it. With all the issues that have transpired during your stay, we offer no excuses. We could only hope that...

Las Pinas, Philippines
Reviewed 18 June 2014

Crown Regency is one of the best hotel chains in the Philippines, and I know that the prices are a little high for the budget travelers. But I found out that they offer discounted rates online. I checked the rates and they offered a big discount from P6,000+ down to just P2,000 per night. It was an irresistible offer. But...

Thank thenorthshore
CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear rollymagpayo, Thank you very much for leaving this kind review about our hotel. We are very pleased to be informed that you left us satisfied. It is very important to us that our guests' expectations for our hotel are met with each time they stay with us. Regarding the issue with the internet connection, we are currently working on...

Seattle, Washington
Reviewed 9 June 2014

Was really looking forwared to the pool and the kitchenette. Too bad the pool was murky dirty and the kitchette was bare (no gas, no pots/pans/silverware/tools....) Otherwise, clean and nice location.

1Thank kinnikinik
CrownRegencyHotels, Guest Relations Manager at Crown Regency Suites Mactan, responded to this review

Dear kinnikinik, We are very sorry to hear that our hotel did not live up to your rightfully held expectations and standards. Rest assured that we will be looking into the issues you mentioned and we will be taking the proper corrective action immediately. Thank you for taking the time to write this review. We look forward to welcoming you...

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04/06/2017 05/06/2017
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sublime, captivating, and historical. Crown Regency Suites & Residences is located in an island famous for benchmarking a heroic event in the past or the famed Battle of Mactan, "Ang Kadaugan" or The Victory. Its interiors are a reflection of the indigenous nature of the city and its rich cultural history. Featuring 112 spacious and elegant suites and 36 picturesque garden villas, this Mediterranean-inspired property was one of the first in the Crown Regency Hotels & Resorts collection. The hotel is devoted to the pursuit of service and elegance that extends world-class comfort to every guest from arrival to departure. This 3-star hotel features the signature Lobby Lounge and other dining options, a sports center, a grand ballroom, a swimming pool, a playground, and a multi-purpose hall that can accommodate up to 1,800 guests. Guests will feel victorious in life while they stay at this grand hotel. Crown Regency Suites & Residences offers guests an extraordinary place that is created by combining exceptional architecture and structure, expressive décor and artistry, and magnificent features all in one great location. Airport pickup and drop off is available and free for all guests. ... more   less 

Additional Information about Crown Regency Suites Mactan

Address: Maximo V. Patalinhug Jr. Avenue, 6015, Philippines
Region: Philippines > Visayas > Cebu Island > Mactan Island
Price Range: $96 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Regency Suites Mactan 4*
Number of rooms: 148
Reservation Options:
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Also Known As:
Crown Regency Suites Mactan Hotel Mactan Island
Regency Mactan Island
Mactan Island Regency
Crown Regency Suites Mactan Cebu Island/Mactan Island
Hotel Style:
#6 Luxury Hotel in Mactan Island
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Questions & Answers

Here's what travellers have asked, with answers from Crown Regency Suites Mactan staff and other travellers.
5 questions
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14 days ago
Kawasaki, Japan
Paris, Île-de-France, France

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Questions? Get answers from Crown Regency Suites Mactan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best to avoid”
cymurai, 21 Feb 2017 | Read review
“Wifi terrible breakfast buffet needs to get fixes and starting having clean place and have more variety get rid of bugs”
R0bertsF, 28 Dec 2016 | Read review
“Quiet place, rooms are pretty big and homely, transportation facility”
Shaharyar15, 2 Dec 2016 | Read review
“Best Hotel if you want to be near the Airport.”
  • Villas
  • Relaxing Bed
rezhenc, 26 Aug 2016 | Read review
“Rooms far from the road side are quieter. Stay away from the rooms near the pool, particularly those on the 2nd floor.”
alyssamarieq, 19 Aug 2016 | Read review
5 of 5
US$57* /night
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Prices are for 1 room, 2 adults
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