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Hotel El Remanso Tapalpa

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Hotel El Remanso Tapalpa
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27 Reviews from our TripAdvisor Community

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Showing 2: English reviews
1 review
Reviewed 12 June 2016 via mobile

This place claims to be a luxury hotel and they what to charge like they are.... But they are far from it.
Starting with the staff...TWO people are suppose to do everything
The beds are the most uncomfortable old mattresses I have ever seen "and I travel for a living constantly "
The food is poor quality to say the least not to mention being surrounded by flies.

Of course having two people on staff we had to wait all day for our room to be cleaned... Sorry to say not a good job there either

If you decide to try it anyway make sure you get the account settled beforehand or you will end up paying twice what you were quoted
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Helpful?
Thank Arturo Y
Management response:
Google Translation

lamentamos y pedimos una disculpa por no haber podido cumplir con sus expectativas en esta su segunda estadía. Nos apena... More 

Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 24 November 2015

I was not sure about giving my review only 2 points, but El Remanso is not an average hotel, instead it's website sells the idea of a luxury resort, with an spectacular view to Presa El Nogal, and country style rooms, where romanticism or special ocassions can easily take place.
The hotel is beatiful, from the views, to the building, decoration, etc.
Problem started when a group of families, 8 to be precise, each with 2 or 3 kids from 2-5, decided to book this place. We did it in advance, 4 weeks prior to arrival.
Management never got ready for this, with only 1 person in the restaurant, serving all day, from breakfast, to dinner, you could imagine how tired he was at the end of the day.

Poor Service, I can't think of anything else. Receptionist was not efficient, not kind, not polite, she didn't seem to be involved. Service at the restaurant, was so poor, not kind, not oriented to a large group, not capable to provide the service for 16 adults and 15 kids with...
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Helpful?
Thank Ericka B

48 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Free Breakfast

Additional Information about Hotel El Remanso Tapalpa

Address: Highway Tapalpa San Gabriel Km. 7, Tapalpa 49340, Mexico
Region: Mexico > Jalisco > Tapalpa
Price Range: $167 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Remanso Tapalpa 3*
Number of rooms: 16
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Questions & Answers

Here's what travellers have asked, with answers from Hotel El Remanso Tapalpa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground level has the best views and easy access to Presa El Nogal”
 of 5 bubbles 366erickab, 23 Nov 2015 | Read review
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