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Hotel Playa Cayo Santa Maria

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1 room 2 adults 0 children
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5,943 Reviews from our TripAdvisor Community

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Showing 2,884: English reviews
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Reviewed yesterday NEWvia mobile

Stayed Feb9-16. Flew Airtransat Direct from London. Great flight and great service on flight. Kudos to Marta customer service she went above and beyond to make our stay enjoyable. From room selection to alacartes.Big hug to you! Mario at the buffet always waiting with a big smile and open arms. Rooms were average but had everything you needed. Food was...

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1Thank Chris S
Toronto, Canada
Reviewed yesterday NEWvia mobile

I'm really confused by the amount of excellent reviews this resort has received. My wife and I just returned from this resort two days ago. A lot of our decision to go to this resort was based on the amount of positive reviews. That was a mistake. Please read the poor/ terrible reviews as well before deciding to book this...

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1Thank Elliot144
Reviewed 2 days ago NEW

First time away and could not of chosen a better place. The resort meet all of our exceptions and more. As we got out of the Cuban airport we were greeted by Air Transat team pointing us to the bus to take to our hotel. Bus was very comfortable and had a/c. Was an 1.5 hour bus ride to the...

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6Thank denise s
Cambridge, Canada
Reviewed 2 days ago NEW

First time visitor and traveled alone from Feb 11 to Feb 21, 2017. I had know idea I would become so attached to so many friendly people, who I now call my friends. The Hotel Playa Caya was amazing in every way, all the staff worked very hard and long hours to make my stay incredible, I won't forget any...

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3Thank kevinmitchell1974
Montreal, Canada
Reviewed 2 days ago NEW

I'll start by saying we've traveled mostly to 4.5 - 5.0 star hotels in the past 7-8 years and have been to Mexico, Jamaica, Punta Cana and others destinations. This hotel is a perfect spot for a winter getaway and Cuba has awesome beaches (this was by far the nicest beach we've been on) and the staff really stands out,...

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3Thank Scott W
Reviewed 2 days ago NEWvia mobile

I went in November 2016 and went back in February for my birthday , best birthday ever the entertainment staff was one of the reason we went back and will be going back for sure Chino , Charlie , lis Ernesto , and all the other entertainers where amazing and made it so much fun and we didn't leave as...

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2Thank Carina A
Grand Falls, Canada
Reviewed 2 days ago NEWvia mobile

So to make this as short as possible, my boyfriend and i stayed at Playa from Feb 10th till 17th and we plan on going for a 3rd stay already! The staff makes it the best resort i think in Santa Maria. If you want the best service then email customer service rep Yailet! She took care of us last...

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2Thank carolejoelevesque
Reviewed 3 days ago NEWvia mobile

My husband and I stayed here with our 8mth old daughter from February 6-13. We arrived late at night, around 11:30pm. Check in was quick and easy. I had requested 2 things when we booked; high floor and a playpen/crib. Having read other reviews, we decided to bring a playpen along with is just in case. Room: We were greeted...

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3Thank Lauren Y
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Hotel Playa Cayo Santa Maria the next time you're in Cayo Santa Maria. Best...

St. Albert, Canada
Reviewed 3 days ago NEW

On our second visit, the Playa Cayo Santa Maria provided us with the best 5 week holiday, Jan. 13 to Feb. 17, 2017. This even included a FREE week! The resort is very well maintained and offers 4 wonderful a la cartes and a large Buffet along with a great Snack Bar. The numerous pools are pristine. There are 14...

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3Thank Marlene S
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Marlene and Edward Stoyko: Greetings from your home away from home. We really appreciated your 2th stay in our resort. Your loyalty makes the sense of our work and we are so proud you feel that this is your 2nd home. "Come as a guest, leave as a family" is more than our slogan, it is our way of...

Vancouver
Reviewed 3 days ago NEW

The beach is beautiful, nice white sand that seems to go on forever,if you like to walk the beach this is perfect. The employees are great, everyone was friendly and genuine. The grounds and pools are well kept. The food in the a la cartes was decent, in the buffet it was not as good. If it was cooked while...

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1Thank BC2010
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are...

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Amenities

Highlights
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Playa Cayo Santa Maria

Address: Las Dunas 5 | Cayo Santa Maria, 50100, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $217 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Playa Cayo Santa Maria 5*
Number of rooms: 769
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Cayo Santa Maria
#3 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Cayo Santa Maria staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“"Choose second or top floors for best views".”
 of 5 bubbles kevinmitchell1974, 22 Feb 2017 | Read review
“There are no elevators so be prepared to do stairs to higher floors”
 of 5 bubbles 998marlenes, 21 Feb 2017 | Read review
“We stayed in building 6 room 0681 suite - great view and beautiful room!”
 of 5 bubbles Desstiny, 20 Feb 2017 | Read review
“We paid extra for ocean view in #7. It was not facing the ocean but the sound of the surf was nice.”
  • Room 0777 - view
 of 5 bubbles JodieG333, 20 Feb 2017 | Read review
“Bungalow 12 room 1272 has a view of the ocean. AC works great.”
 of 5 bubbles keepcalm8888, 19 Feb 2017 | Read review
5 of 5