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Hotel Playa Cayo Santa Maria

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1 room 2 adults 0 children
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6,103 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Playa Cayo Santa Maria
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Showing 2,961: English reviews
Toronto, Canada
Reviewed 13 July 2016

This was my first visit to Hotel Playa Cayo Santa Maria. I truly enjoyed everything about my experience. I travelled on my own as I wanted to be on the beach for my upcoming birthday and the time of the trip did not work out with other people's schedules. The unique aspect that caught my eye about this resort is...

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4Thank Bianka1990
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. We are proud that you have chosen our property to spend your vacation. Thank you for recommending our resort on your review. Our management team and staff are at your total disposal at any time you need us, our purpose was to make your holidays a pleasant experience. Hoping to see you...

Montreal, Canada
Reviewed 13 July 2016

Me and my husband spent a wonderful week one month ago at this hotel! We were impressed by all the services and the kindness of the people. We want to give a special thank to Martha at the customer service who made this special day of our wedding anniversery a memorable day! We received a bottle of champagne and had...

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3Thank Brigitte1706
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. We are proud that you have chosen our property to spend your vacation. Thank you for recommending our resort on your review. Our management team and staff are at your total disposal at any time you need us, our purpose was to make your holidays a pleasant experience. Hoping to see you...

Reviewed 13 July 2016

I've only been to Cuba a handful of times, this last time stood out to me. The resort staff are very friendly and accommodating, looking to help for anything. Our rooms were cleaned daily, superbly. We had an issue where we locked ourselves out of the safe, and called down for help. They sent someone up right away to get...

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Helpful?
3Thank Sarah H
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. If you enjoyed your stay here, if our services were excellent and if our smile is your best souvenir, please, return another time. Yours sincerely, Ms. Mareyi Gómez Montano. Customer Service Manager

Oshawa, Canada
Reviewed 13 July 2016

This was my second time staying at this resort. I traveled here back in Feb 2015 and returned June 2016. One thing that I found amazing was that even though it had been a long time in between some of the staff remembered my daughter and I, which made us feel pretty great :). If you're looking for a place...

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5Thank Kyeshia11
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. If you enjoyed your stay here, if our services were excellent and if our smile is your best souvenir, please, return another time. Yours sincerely, Ms. Mareyi Gómez Montano. Customer Service Manager

Montreal, Canada
Reviewed 12 July 2016 via mobile

Its been 20 years since my last visit to Cuba and not much has changed. The rooms at the hotel were ok but beds were very hard and the shower was not alway staying up. Room was always cleaned and fresh towels were always given. The problem with Cuba is the food. The buffets are large with lots of choices...

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1Thank jleys
Aberystwyth, United Kingdom
Reviewed 11 July 2016

The hotel has everything you need if you just want pools, bars a beach and absolutely no cultural experience. Surrounded by rather loud and often drunk tourists, it just not for us. We stopped here for a more luxurious stop at the end of a month travelling around staying in casas and wished we hadn't. The beach was packed with...

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2Thank GillJezz
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. We're always eager to hear what you liked and how we can improve. I´m really sorry for all the inconveniences during your stay. I took note about your comments in order to check it with our team. Your comments and suggestions are...

Brampton, Canada
Reviewed 11 July 2016

This was our 7th visit to Playa Cayo Santa Maria, this resort never disappoints. The rooms are spacious and clean, beds are comfortable and housekeeping always takes great care of the room. Thanks to the Guys in Building 6! A huge thank you to Marta, for looking after us, as we were a large group. She took great care of...

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4Thank ROHIT S
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear Guest: Greetings from Playa Cayo Santa Maria Hotel. Thank you for writing our hotel´s review on TripAdvisor. If you enjoyed your stay here, if our services were excellent and if our smile is your best souvenir, please, return another time. Yours sincerely, Ms. Mareyi Gómez Montano. Customer Service Manager

Reviewed 11 July 2016 via mobile

To Be Honest this resort is really amazing although coming from the airport to the hotel was really long but i don't mind the food was kinda good some were amazing and some were okay, the room well was good but they should fixed the lights from the bathroom the staff there were incredibly amazing and S/o to my buddy...

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7Thank Richard P
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Hotel Playa Cayo Santa Maria the next time you're in Cayo Santa Maria. Best...

Montreal, Canada
Reviewed 10 July 2016

This resort is so amazing, The kindness of all the staff starting with the reception, always with a smile and great availability. Our room was very clean every day. The beer garden is so friendly and the loving Danielly is so nice and Professional. At the lobby bar, Alain ,Ruben, Leiner, Sergui, Yoan and the all the others are so...

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2Thank Ray P
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. We are proud that you have chosen our property to spend your vacation. Thank you for recommending our resort on your review. Our management team and staff are at your total disposal at any time you need us, our purpose was to make your holidays a pleasant experience. Hoping to see you...

Chatham, Canada
Reviewed 9 July 2016

I picked this resort first off, because it was cheap, and secondly, because the reviews were very positive. I was pleasantly surprised with this vacation. I stayed in building 7 and my room was very clean and the air conditioning kept the room very cold - which was refreshing because the weather was so hot. The grounds were very clean...

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10Thank Darren D
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Hotel Playa Cayo Santa Maria the next time you're in Cayo Santa Maria. Best...

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Amenities

Highlights
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Playa Cayo Santa Maria

Address: Las Dunas 5 | Cayo Santa Maria, 50100, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $218 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Playa Cayo Santa Maria 5*
Number of rooms: 769
Reservation Options:
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Hotel Style:
#2 Luxury Hotel in Cayo Santa Maria
#3 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Cayo Santa Maria staff and other travellers.
1,439 questions
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Questions? Get answers from Hotel Playa Cayo Santa Maria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bungalow 15 had a great location. Very close to the beach and quiet pool. Snack bar very close by. Not too far from the buffet.”
  • Standard room.
 of 5 bubbles drmac3meo, 26 Mar 2017 | Read review
“Building 9 was ideal location to buffet, lobby, and quiet pool”
 of 5 bubbles lauraf281, 23 Mar 2017 | Read review
“Don't take room #702. Other than ceiling leaks and no water, it faces to the back of a restaurant, it should not be a room for business.”
 of 5 bubbles ToThePoint1, 23 Mar 2017 | Read review
“Do not up grade..”
 of 5 bubbles KathyannHatcher123, 22 Mar 2017 | Read review
“all are fine.. I liked building 12”
 of 5 bubbles LeslieC317537, 21 Mar 2017 | Read review
5 of 5