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Melia Cayo Santa Maria

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Melia Cayo Santa Maria
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4,174 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

We are two persons who stayed 3 nights in the Melia Cayo Santa Maria early January 2017 and I am summarizing our (bad) experience: - Food quality in the main restaurant is horrible (things truly taste bad) and I am usually not very picky when it comes to food, e.g. bread hard, only unhealthy white bread, pastries just sweet with...

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Helpful?
1Thank Florian S
Barrie, Canada
Reviewed yesterday NEW

First time at a Melia Resort. What struck us the most was the openness of the resort when you arrive. Reception, lobby bar, entertainment area and the pools are waiting for you. The grounds were clean and the maintenance staff continue to work hard at improving the look. Staff were exceptional with customer service. A big thank you to Eglys...

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1Thank Marc D
Montreal, Canada
Reviewed 3 days ago NEW

Everything was great It has been awhile (6 months) but I wanted to do a review about this hotel, because it is well deserved! Overall: The hotel has about 350 rooms compare to about 900 at the Las Dunas next door and that was a great week, to the point that I might go again in the next few months....

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1Thank Marc-Sailor
Baddeck, Canada
Reviewed 5 days ago NEW

A girls getaway and we thoroughly enjoyed it. The bungalows were quaint and well laid out. We stayed in #9 and it provided easy access to beach, pool and dinning room. The resort is smaller so everything was accessible. The main dining room was clean and comfortable however noisy due to the size of the room and hard features and...

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4Thank Pam1167
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. Thank you for your opinions and we assure you that we use them to improve our services. On behalf of the entire Melia Cayo Santa Maria team we thank you for your recognition. Best regards.

Mississauga, Canada
Reviewed 5 days ago NEW

Stayed at the Melia Cayo Santa Maria April 14-17, 2017. Group of 6, 3 rooms (713, 715, 716). We booked the Melia Cayo Santa Maria for a 4-day Bachelorette getaway in January. The Melia Cayo Santa Maria is rated a 4.5 star and received good reviews on TripAdvisor. I was absolutely shocked and appalled at the service received at the...

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1Thank Ali_Mississauga
Toronto, Canada
Reviewed 5 days ago NEW

Just came back from a 3 nights stay at the Melia and honestly it was a nightmare. Dirty rooms with rust and mould everywhere, stained sheets, ants in the bed and even had a few cockroach incidents. The staff was for the most part, incredibly unfriendly and made us feel like we were asking for favours just by ordering our...

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2Thank CGR416
Reviewed 1 week ago NEWvia mobile

Stayed here for a week in January. Had the best time. Staff very welcoming and friendly from the moment we arrived! Osibel at the pool bar was amazing! One of our favorites while we were there. The food was great. Make sure to have the pizza and plantain chips from the snack bar by the pool! The beach grill was...

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3Thank MichaelangeloTMNT
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. Thank you for your opinions and we assure you that we use them to improve our services. On behalf of the entire Melia Cayo Santa Maria team we thank you for your recognition. Best regards.

Ontario
Reviewed 1 week ago NEW

We traveled to the Melia Cayo Santa Maria on March 25 for our 4th visit. 3rd year in a row so many of the staff recognize us now and treat us like family. And honestly, it is the staff that make this place so special for us. Their service and hard work are appreciated and they really do want you...

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2Thank TLDOntario
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear customers. We are pleased that your stay with us has been pleasant and your comments help us to strive even more in our mission of customer satisfaction. We thank you for your acknowledgments and hope to see you again soon. Best regards.

Toronto, Canada
Reviewed 1 week ago

Sixth time to Cuba, first to this resort. Loved the experience. Great food, clean and decent accommodations, wonderful service with a smile. We had read not so happy reviews prior to booking and decided to go for it anyway. We were not disappointed. The property had undergone recent renovations and it showed. The Reception staff was professional and conversed well...

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5Thank DudeMan
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. Thank you for your opinions and we assure you that we use them to improve our services. On behalf of the entire Melia Cayo Santa Maria team we thank you for your recognition. Best regards.

Waterloo, Canada
Reviewed 2 weeks ago

This was my first experience going to Cuba and I absolutely loved it. Melia Cayo Santa Maria was a wonderful resort. Yes the 90 minute bus ride was my only negative I had about choosing this resort, but honestly it was a non issue. Lots to see and with the excitment of getting to the resort the time went quickly....

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6Thank Kim K
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear clients. We are pleased that your stay with us has been pleasant and your comments help us to strive even more in our mission of customer satisfaction. We thank you for your acknowledgments and hope to see you again soon. Best regards.

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday. ... more   less 

Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $166 - $463 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Cayo Santa Maria 5*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, Booking.com, Prodigios Interactivos SA and TripOnline SA so you can book your Melia Cayo Santa Maria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba
Hotel Style:
#2 Romantic Hotel in Cayo Santa Maria
#4 Spa Hotel in Cayo Santa Maria
#7 Luxury Hotel in Cayo Santa Maria
#8 On the Beach Hotel in Cayo Santa Maria
#9 Top resorts Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Melia Cayo Santa Maria staff and other travellers.
251 questions
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Questions? Get answers from Melia Cayo Santa Maria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the rooms to the east are closer to the Disco, so unless you love Techno Music until 12:00, best to stay away.”
marcd961, 23 Apr 2017 | Read review
“Building 11 is close to pools and beach”
DudeMan, 11 Apr 2017 | Read review
“we were in room 1127 and it was great, short walk to the ocean and short walk to the pools and restaurants. Ideal location....”
388kimk, 10 Apr 2017 | Read review
“We stayed in bungalow 11 and was close to everything.”
948bettyp, 7 Apr 2017 | Read review
“We had a garden view that was lovely. We could hear the ocean at night which was a bonus.”
glynnh47, 3 Apr 2017 | Read review
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