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Royalton Cayo Santa Maria

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Traveller (5955)
Pool & Beach (1750)
Room & Suite (789)
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Overview
  • Excellent77%
  • Very good16%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“lower pool”(145 reviews)
“quesadilla”(139 reviews)
AMENITIES
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
All hotel details
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Reviews (3,344)
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1,952 results
Traveller rating
1,472
315
121
36
8
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LanguageEnglish
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1,472
315
121
36
8
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1 - 5 of 1,952 reviews
Reviewed yesterday via mobile

We visited in May /18 Beautiful hotel, Clean rooms, people were fabulous My only complaint was food ! I ended up with food poisoning from the snack bar ( food always warm) After 24hrs of being sick I was taken to the clinic where I...More

1  Thank karengfurtado
Reviewed yesterday via mobile

My daughter and I just spent a week at the Royalton and it was absolutely perfect . The beach is out of this world , the rooms are clean and comfortable and the food was by far the best I’ve had in Cuba . But...More

Thank Gagnejoce
Response from Director G, Director General at Royalton Cayo Santa MariaResponded today

Dear Guest, Trust me when I say that your review made us really happy. So, from all the Royalton Cayo Santa Maria team, we would like to thank you for sharing such a beautiful opinion with the TripAdvisor readers. It is always nice to see...More

Reviewed 2 days ago via mobile

First time in Cuba, first time in a Royalton. I can say this hotel was the best service I had in 4 travels, 3 in Mexico and 1 in Cuba. Rooms always cleaned, food was good, but the best of this hotel was the employees...More

Thank Pablo P
Response from Director G, Director General at Royalton Cayo Santa MariaResponded today

Dear Pablo, First of all, we would like to thank you for your beautiful review. It is always really nice to know that our guests are having a wonderful time at the hotel. We will say hello to Dario, Marisol and Mario and let them...More

Reviewed 4 days ago

Having lived through the trauma of being evacuated on the second day of our holiday from this beautiful paradise last year due to the devastation of Irma . It is only a testimony to how outstanding this resort really is that we chose to travel...More

Thank Julie S
Response from Director G, Director General at Royalton Cayo Santa MariaResponded 3 days ago

Dear Julie, On behalf of all Royalton Cayo Santa Maria staff, we would like to give you a huge thank you for providing part of your time to share such a detailed and breathtaking review with the TripAdvisor readers. Trust me when I say that...More

Reviewed 4 days ago via mobile

What do you want Me to say about this beautiful luxurious hotel.. The best in Cuba. The Staff are amazing very polite and helpful always smiling very responsive to any demand. The food is amazing the rooms are very clean, the lobby area suits all...More

Thank Mireille H
Response from Director G, Director General at Royalton Cayo Santa MariaResponded 3 days ago

Dear Guest, First of all, we would like to thank you for taking the time to write such a beautiful review about your stay at Royalton Cayo Santa Maria. It is a pleasure to hear our guests had an amazing and relaxing time with us...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Hotel Style
#1 On the Beach Hotel in Cayo Santa Maria
#1 Top resorts Hotel in Cayo Santa Maria
#3 Romantic Hotel in Cayo Santa Maria
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Hotel Style
#1 On the Beach Hotel in Cayo Santa Maria
#1 Top resorts Hotel in Cayo Santa Maria
#3 Romantic Hotel in Cayo Santa Maria
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (5955)
Pool & Beach (1750)
Room & Suite (789)
Dining (647)
Business Centre & Event Rooms (24)
Family and Play Areas (16)
Questions & Answers
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sue a
24 June 2018|
Answer
Response from Sunriseonthebeach | Reviewed this property |
The pools are not very big but we have used our inflatables in them and nobody said anything. Sunchairs are the typical blue nylon systems. The Bali beds around the pools and on the beach are very comfortable.
1
Vote
Spilon85
23 June 2018|
AnswerShow all 3 answers
Response from Julie S | Reviewed this property |
There was a mixed age group at The Royalton . There was a whole wedding party from Canada in our second week .We also made friends with a young Canadian couple that we chartered a deep sea fishing boat with. There was a... More
1
Vote
Room Tips
"Closer to the lobby is preferred but all are good (small resort)."
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"We stayed in a Cabaña by the pool and absolutely LOVED the style of the room! Right by the pool and super..."
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"every room has its perks, no stress about what our where you room is going to be then just book here there is..."
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"You will need plenty of bug spray."
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