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Melia Las Dunas

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Melia Las Dunas
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7,888 Reviews from our TripAdvisor Community

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Showing 4,321: English reviews
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Ontario
Reviewed yesterday NEW

This was our third time to MLD and we stayed in building 46 on the adult side. We traveled from March 11th to the 18th. The room was basic and cleaned daily by our maid Yani. Thank you for all the art work. We didn’t have any hot water one evening but other than that everything was fine. Restaurants: We...

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Thank vacation_times
Reviewed yesterday NEW

4th time in Cuba - family of 4 (2 kids). Of all the resorts so far, this is absolutely the one we'll go to again. usually you have to trade off few things, but here all was good. Few heads up. don't arrive or leave late at night. The long bus drive (Jeez ! it's long !!!) is much more...

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1Thank Ernesto P
Reviewed 2 days ago NEW

This was our first visit to Cuba and of all honesty, our last. We stayed at Melia Las Dunas, and we went expecting the worst. Mexico and Europe are our usual vacation destinations but this year we brought my sons best friend along and we needed something less expensive. I'll make this easy and do point form from the start....

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2Thank Matthew Y
Reviewed 2 days ago NEWvia mobile

This is our fifth time south and our first Cuba. We just returned from a 1 week family vacation. I rate the hotel a 3.5. Upon arrival there was confusion where to go to get the shuttle to your room. Front desk was not clear with where to go and pointed to an area. We ended up walking with our...

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1Thank Melanie M
Waldheim, Saskatchewan, Canada
Reviewed 3 days ago NEW

very nice resort. This was our fourth time in Cuba, second time at the Melia Las Dunas. We felt that overall, the service was decent at the bars and restaurants.Good selection of food and choices of drinks. We had a few minor issues in the room, but left a note for the maid, and items were fixed the next day....

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3Thank Trevor H
Reviewed 4 days ago NEWvia mobile

I read all of the reviews and was recommended this resort by my travel agent. I arrived with my two children around 9pm. Check in was quite quick and we were given the building we requested (Building 1) on the second floor. A buggy drove us to the room. So the first night was fine. The room was a good...

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7Thank Krystal R
Reviewed 4 days ago NEWvia mobile

Very disappointed from this resort. Very poor customer service. Everything get so slow, you have to spend all of your vacation waiting in line for food or drink. If you ask some of the stuff for assistance or help they don't pay attention and play that you don't exist. Everything is very dirty: rooms, plates, cups. And food is awful....

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4Thank Maya N
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Guest: First of all I would like to thank you for choosing Melia Las Dunas for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will...

Burlington, Canada
Reviewed 4 days ago NEW

Not the 4.5 stars it is rated, The towels in our room were never changed as they did not have any??? Food in the buffet was barely edible. I have been to other resorts in Cuba and always have been able to find something in the buffet to eat but not here other then one day the had Turkey and...

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2Thank carribeanrules
DirectorMLD, Director General at Melia Las Dunas, responded to this review

Dear Guest: First of all I would like to thank you for choosing Melia Las Dunas for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we will...

Reviewed 4 days ago NEWvia mobile

We stayed Mar.15 to Mar.22 Food: The first few days the food was pretty average until we ate at 3 amazing la à carte restaurants (pizzeria,oriental and romantico) My favorite one was romantico, I ordered the beef tenderloin with shrimp and mashed potatoes and the buffet was good too. 4.5/5* Beach: The beach was not the best as it was...

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3Thank Lucas G
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Mr. Lucas: I’m sincerely thankful to read your comments about your stay in our Hotel. It is good to know you enjoyed of a pleasant stay with us and took a positive view of our services. For us, it will be an honor to receive you again at Melia Las Dunas, so please let us know about your next...

Reviewed 5 days ago NEW

Hello fellow readers and travellers, Let me begin by saying that we booked this hotel for 2 weeks thru CARIBE SOL TOURS from March1 to 14th 2017 and with Cubana Airlines. Santa Maria is located approximately 1h40 mins by bus from the airport of Santa Clara. We arrived at Las Dunas and were pleasantly greeted. The check-in went smoothly and...

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4Thank Ronald B
DirectorMLD, General Manager at Melia Las Dunas, responded to this review

Dear Mr. Ronald: First of all I would like to thank you for choosing Melia Las Dunas for your holiday. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We sincerely thank you for your comments. Please be assured that we...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Magic and Legend unveils an ancient story that goes back in time to 1492, with the discovery of America. Melia Las Dunas, a 5 star resort, All Inclusive, ideal for your vacation with your Family, Reunion & Incentives, Weddings, Honeymoon Distinguished by the variety of services, the inviting atmosphere and the confort of its facilities, Melia Las Dunas offers the vacations of your dreams. ... more   less 

Additional Information about Melia Las Dunas

Address: Cayo Santa Maria, Caibarien, Villa Clara | Jardines del Rey, Villa Clara, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $168 - $584 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Las Dunas 5*
Number of rooms: 925
Reservation Options:
TripAdvisor is proud to partner with Despegar.com so you can book your Melia Las Dunas reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Las Dunas Hotel Cayo Santa Maria
Melia Cayo Santa Maria
Melia Hotel Las Dunas
Melia Las Dunas Cuba
Hotel Style:
#1 Spa Hotel in Cayo Santa Maria
#4 Romantic Hotel in Cayo Santa Maria
#4 Top resorts Hotel in Cayo Santa Maria
#4 On the Beach Hotel in Cayo Santa Maria
#4 Luxury Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Melia Las Dunas staff and other travellers.
755 questions
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Questions? Get answers from Melia Las Dunas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you travel as a couple ask for the adult side of the resort.”
 of 5 bubbles vacation_times, 26 Mar 2017 | Read review
“building 36 to 30 or 01 to 08 on the left side are close to everything, all others are close to the pool only. stay on the second floor.”
 of 5 bubbles 410ernestop, 26 Mar 2017 | Read review
“Building 21, 28, 25, 26, close to pool and beach board walk, 2nd floor”
 of 5 bubbles 504matthewy, 25 Mar 2017 | Read review
“Sorry no tips”
 of 5 bubbles carribeanrules, 23 Mar 2017 | Read review
“Have very low expectations and you won't be disappointed. Always get 2nd floor. First floor smells.”
 of 5 bubbles sdelorme5150, 21 Mar 2017 | Read review
5 of 5