We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
All the Japanese rooms are lake side. (Western style is mountain side) Buffet style dinner and breakfast.(All you can eat crab and scallops) You can see fireworks from your room on the lake side.(4/28~10/31)
The view from the hotel is pretty good and the price is much better compared to the other more famous hotel next to it. Food and service is ok but don’t expect to be served as if you are eating at Nijo market. One plus point is that the hotel was not crowded and the onsen was pretty much a private one. The outdoor onsen is quite nice too.
Read more
Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The view from the room is great! Room feels dated but spacious. Private bathroom. The dinner and breakfast is acceptable. Onsen is good. The outdoor onsen will switch every day. Staff is friendly. Overall check in without any fuss. Free parking on site which is a plus point.
Read more
Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Toya Lake is a GEM, and it is really worth to spent a bit more for the experience. This hotel is on the edge of Toyo Lake, most rooms have beautiful view of the lake , and you can see the firework display clearly in the balcony. The room is spacious but the decor is dated and old fashioned. The dining room, the On-sen are dated and not really in the luxury class. The outdoor on-sen is used alternatively by men and ladies, so we can only use it on the day of arrival. We have half board which include breakfasts and dinners for two, so for US$ 200 it is not too bad, but the food is buffet style which is a disappointment, we expected for traditional inn like this they should serve Japanese set-meals The food is oK , snowy crabs are served, so as beef steaks and sukiyaki . I am not unhappy as I got what I paid for.But I wish I spent a bit more on a higher class hotel, so my trip to Lake Toyo could be more memorable. But there is always A NEXT TIME.…
Read more
Date of stay: October 2019
Value
Service
Sleep Quality
Room Tip:Higher level rooms with Lake views
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On arrival at the hotel we were very pleased to be offered an upgrade to a lake view room for no extra charge. On entering our room we were stunned at the magnificent expanse of blue water beneath our balcony. The room was Japanese style and the beds were firm and comfortable. When we requested another pillow we were immediately given two. The buffet dinner we chose started at 5:30 pm. The range of foods was extensive and delicious, some of the best food we have eaten over the six years we have been visiting Japan! The waiting staff were very pleasant and directed us to our table and showed us how to begin the buffet. After a delicious dinner we went back to our room and watched the nightly fire work display over the lake. The next day after an early onsen bath, we had breakfast with a great variety of Japanese food including Onsen boiled eggs. All in all I would thoroughly recommend to stay at this hotel and beautiful Lake Toya.…
Read more
Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel may be a little dated and has the 70s/80s feel to it but the rooms are clean and comfy. We like the lake facing room. You'll get a very scenic view of Lake Toya and a decent view of Mt. Usu on a clear day. You can also opt for the full board meal plan where you can enjoy a variety of Japanese cuisine. Food is so-so but a good variety to choose from. Tip is to go early for dinner (starts at 5.30pm) if you want to get a table as it is a buffet and they do cater for big tourist groups. There's fireworks ever night at 8.45pm. You can pretty much watch it from your room. I'd suggest to request for the rooms somewhere in the middle and high floor if you want a good view. Check out was all good and easy. They don't speak much English but a few staff can converse in Chinese. When we arrived we took the taxi from Toya station to the hotel which costs us around 2400 yen. But the receptionist was nice enough to recomend us the bus which was only 330 yen per person. The bus stop was just across the hotel. Takes you to Toya station. Lake Toya was a stop over on our trip from Hakodate to Sapporo. It was nice to break the journey and have a relaxing stay here. …
Read more
Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Was glad that we were here during the low season, peak just ended about probably a week or 2 ago, hence not much of complaints on noisy tourists. We were there with friends and family, total 13 of us including a toddler and an infant. For myself, we got a family room tatami style with 3 semi-double bed (which is a norm for the Jap to called that) simply means a super single size bed. the room is cozy, clean, simple and comes with lovely lake view, we love it and so do the kids. My little infant had fun rolling on the mattress and we parents have less one thing to worry of him rolling off the bed. the stay comes with open air onsen, and it has timing for male and female guests to take turn using it, you will know when you are there with the notices. dinner and breakfast are served as buffet spread, simple and nothing to shout about. overall we had a good stay but if the price could be adjusted to a lower rate that would make a perfect stay! also remember to stroll along the lake just outside the hotel, is a bliss.…
Read more
Date of stay: April 2019
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's a bit confusing to arrive there, so if you don't know Japanese just get a bus and ask the driver you want to reach Motomachi stop. Don't go to Toyako center stop because it's at least 10 min by foot. The rooms were great, western style beds with a Japanese low table and seats. Views to the lake were great, so make sure to book a room with views to Toya lake, it's worth it. During summer they have fireworks every night. Their onsen is quite simple, and the rotenburo (outdoor bath) is switched by gender every day, so maybe you won't be able to enjoy it. Food is ok, buffet style, not the greatest buffet I've ever had but it was ok, the tables were annoying, plastic sheets, a bit sticky. The best thing of the hotel were the lake views and the tables in the garden where you could sit and relax while drinking a beer.…
Read more
Date of stay: August 2018
Value
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:book a room with lake views, it's totally worth
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good location, just by lakeside of Toyako. Adequate space for two families. Terrific view on facing the lake. On the evening, very close to watch the fireworks and illuminations. The onsen is wonderful to relax and warm body in such a cold weather. Basically good service, but rushing clients out of the dining room just after the breakfast made the mood a little uncomfortable .
Read more
Date of stay: February 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Star standard lake-side onsen hotel. It had a modern contemporary setting. When I was there it was fully booked and it felt crowded in the common areas like lobby and restaurant. Service was a little overwhlemed by the number of guests. The highlights for me were 1. The roof top infinity-like onsen. The view was spectacular especially at sunset. 2. The buffet dinner and breakfast. The spread was extensive and gave the opportunity to try many options. Food quality was generally very good. All rooms faced the lake and the view was good enough. We can also watch the fire works from the room. It was a enjoyable stay.
Read more
Date of stay: October 2018
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel was not an authentic Japanese experience and felt like a waste of a lot of money to be honest. From the first moment I walked into the hotel to the last, I didn’t enjoy much. First impressions of the hotel are ugly, out of date and old. You are greeted by too many decorations and plants (less is more), a tiny shop and old-fashioned seats. We were not greeted by the receptionists, instead the first thing they said was “can I see your passports” in Japanese. Then, as I began searching for them in my bag, she rudely asked again, even though I was obviously searching. Then, she gave us a lecture on a bunch of nonsense rules that we will talk about later. These two ladies were not friendly or welcoming and should be talked to. One of them could speak Chinese I remember which was helpful. The other reception staff that we encountered were very friendly and caring. But one very odd rule was that we had to PAY AT CHECK-IN. First, let’s start with the tiny room. We bought the most expensive room, located on the top floor. For ¥40 000 per night - it was an absolute rip-off. People should not be paying that much for a two and a half star hotel. I enjoyed the traditional Japanese floor, but in the photos, the beds were raised and not on the ground. Also, the furniture in the room was very old and unstable. The fridge was placed on the ground in the corner which is ridiculous and unhygienic. The photo of the bathroom made it look nice and spacious. It was the complete opposite with next to no counterspace, ugly floors and a cramped space overall. Strangely, with a push of a button, the tap handles could control the shower. This meant that if you were brushing your teeth and accidentally knocked the button, the shower could turn on and potentially splash all over you. However, there was a good amount of amenities, but they were all hidden away in the closet for some reason! Next, the worst part of the hotel - the dining room. I was in complete shock the first time I walked in. I thought I was walking into a school canteen! The tables were the ugliest shade of brown possible and the seats were very uncomfortable. The decorations on the windows were pink and hideous. Oddly, this hotel is apparently obsessed with cubes with fairy lights on them. Two in front of the hotel, some in the lobby and one in the restaurant. They just look out of place. As I’ve been to Japan 4 times before, I’ve had the opportunity to experience a lot of delicious food. This hands down was the worst food I’ve ever tasted in Japan. I could not find one tasty dish. The drink selection was very limited to orange juice (not fresh) in the morning and for dinner, coke and juice is the only non-alcoholic option. I think that the chef(s) should be taught how to cook properly. I’m not a big fan of eating while looking at other people’s feet, but the hotel staff seem to not care. That’s right, people wear slippers to breakfast and dinner. People even wear onsen kimonos to the buffet! And here’s the dealbreaker: you have to book a time to eat breakfast!!! When checking-in, the receptionists will ask if you would you like to eat at 6, 7 or 8 am. Then you have to keep a coupon and try not to lose the piece of paper for a day. And you have to Every hotel I have ever gone to just asks you go from eg. 6-10am, but this hotel makes you choose an hourly time slot! And breakfast FINISHES AT 9AM! All of this booking-time-slots business applies to the included dinner as well! And I know I shouldn’t be complaining about this, but why is dinner included with the room in the first place?! The only positive about this buffet was the service was good. When a hotel has the word, ‘onsen’ in their name, you expect their onsen to be really amazing. This was 100% not the case! The onsen walls were MOULDING!! The whole thing was extremely old and looked liked it hadn’t been renovated for 50 years. The room was extremely foggy unlike every other onsen I’ve ever been to! WORST of all, the outside onsen rotates every second day from male to female. I should be allowed to go to the pit side onsen whenever I feel like it. There was no view in the onsen with tinted glass indoors and a wooden barrier outside. And sure, if you got rid of them, people from the outside would be able to see naked bodies, but why have an onsen on level 1, when you could have an onsen with a good view on level 7 or 8. The overall impression of this onsen was not very positive at all. I was glad to be checking out of a hotel for the first time, but also very annoyed at how early the check out time was - 10AM! Early breakfast, early check-out, late check-in - this hotel is clearly catering to their own needs rather than their customers. All these rules about meals and paying first has annoyed me extremely, making my first experience at Toya very negative. After visiting the spectacular Windsor Resort, and having a meal at Michel Bras, I am happy to say that next time, if there even is a next time, I will be staying there. I struggled to find good points, and believe me I was searching. And the worst part was paying so much for so little quality. I inept you to take in every last negative and turn them into positives. Please do not be offended or hurt about this review, take it as a learning experience and a motivation to do better.…
Read more
Date of stay: January 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.