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336 Shimizu, Toyako-cho, Abuta-gun 049-5722 Hokkaido
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Panoramas (42)
Room & Suite (250)

About

#2 of 17 hotels in Toyako-cho
Location
Cleanliness
Service
Value

Welcome to The Windsor Hotel Toya, your Toyako-cho “home away from home.” The Windsor Hotel Toya aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Nearby landmarks such as Poromoi Stadium (1.5 mi) and Abuta Shrine (2.7 mi) make The Windsor Hotel Toya a great place to stay when visiting Toyako-cho.

Rooms at The Windsor Hotel Toya offer a minibar and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.

Room service and a concierge are some of the conveniences offered at this hotel. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to The Windsor Hotel Toya, free parking is available.

If you are looking for some good spots to eat nearby, you may want to check out Michel Bras Toya Japon (0.1 mi), Gilligan's Island (0.0 mi), or Cafe Gauche (1.1 mi), all of which are within walking distance of The Windsor Hotel Toya.

Toyako-cho is also home to Toyako Volcano Science Museum, a popular science museum that is not too far from The Windsor Hotel Toya.

The Windsor Hotel Toya puts the best of Toyako-cho at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Skiing
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Restaurant
Breakfast buffet
Tennis court
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
Japanese
748Reviews8Q+A36Room tips
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UserN0323 wrote a review Nov 2020
Yokohama, Japan68 contributions20 helpful votes
+1
Despite that the hotel closed the spa and pool due to the pandemic, the hot spring bath was nice and relaxing. Our room wasn't ready when we went to check in and we were told that take a some time. My friend wasn't very impressed with the staff at the front desk. While sipping on a cup of complimenary coffee, we decided to go down to the town for a bite to eat. We were rather mobile since we rented a car. The considerable delay in being shown to our rooms would've been unacceptable had we been stuck at the hotel with no means to get around. The bed was comfortable, bathroom roomy, and the breakfast was excellent. That breakfast made up for any mishaps during checking in. It was a pity that the ocean started to cloud over just as the sun was setting. There were some clouds on the lake side during sunrise, but still, the view was amazing. Renting a car is recommended, since the hotel is pretty far from the airport and sits at the top of a mountain. There's nothing else within the immediate vicinity. コロナの影響でスパやプールが閉まっていましたが温泉だけでも十分堪能できました。 訪れた日がとても忙しかったせいか、お部屋の準備ができておらず、大変時間がかかりました。友人はフロントの対応に不満を感じていました。レンタカーがありましたので、下の温泉街まで食事をしに行きました。さすがに戻った頃にはお部屋に案内されました。 朝食やパンはとても美味しかったです。 洞爺湖と海の景色が楽しめるホテルです。夕日や朝日がとてもきれいでした。 山の山頂にあり、ホテルの近辺に何も無いので、レンタカーをおすすめします。
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Date of stay: November 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Allison Q. wrote a review Aug 2020
Cambodia9 contributions18 helpful votes
It was a very beautiful nice hotel with breathtaking views to Towa lake. What a relaxing experience, feeling very peaceful and refreshing. The low point here is that price for some service is ridiculously high.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ecume d wrote a review Aug 2020
Dijon, France32 contributions13 helpful votes
There are really two hotels here. One is for the folks who book the suites on the upper floors and pay for the golf package. I’m sure their experience is fine. For the rest, the ones that pay “only” $400 per night for a room, you get very unpleasant staff. As in: ignore you or gives you an aggrieved face of “sorry we can’t help” when you ask basic things like “where can we take a walk?” Or “why can’t I go in the lounge right next to the reception area”. Oh yeah, that lounge is for the “executive members” only. Want to see the pretty view from the 11th floor? Sorry, that’s not included in your booking category, etc. Amenities that are advertised in the booklet in our very room turn out to be off limits. Others have commented already on the embarrassing state of some the facilities including the hot spring and outdoor terraces. Since the grounds are mostly taken up by a golf course, you can only walk along the paved road around the hotel, not into anything you would call “nature”. I’m not sure how this hotel has five stars and no concierge desk but there’s not one. At least not one we were allowed to access. The French restaurant was fine, but wine list was stupidly overpriced. Most diners we saw seemed to be nursing their single bottles of 15$ “Local” beer. Pity because the menu would benefit from proper wine pairings. We were offered only 2 options for white wine by the glass, a Hokkaido wine and an unknown languedoc one. What?
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Date of stay: August 2020
Value
Location
Service
Room Tip: Ocean side views look over part of the hotel buildings. Not as romantic :(
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nenry X wrote a review Feb 2020
Toronto, Canada15 contributions4 helpful votes
The worst resort and hotel that I have ever stayed in Japan in the past 10 years. The reception guy Hachiya 八栄 is really unpolite and know nothing. I feel so sorry for myself to pay this money and have this kind of hospitality. Never come back again for sure.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Frank weee wrote a review Jan 2020
Toyako-cho, Japan1 contribution
The high end price doesn’t mean high level service. The receptionist made a mistake about our dinner reservation for sushi and can’t rearrange it again, finally we got a very awful buffet in a basement, they didn't even offer the juice and beer on the buffet, you need pay for the beverages additionally. Worst day in this trip, very disappointed😣.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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VooDooTravelPro wrote a review Dec 2019
London, United Kingdom145 contributions109 helpful votes
This place is a must at least just to see the views. One side looks at the crater lake Toya and the other views the Sea of Japan. 9 restaurants nothing really cheaper than $55 per person per meal. Breakfast $36/person and dinner buffet $120/person without drinks. Onsen is OK but too hot for some. Rooms nice but dated. We came in winter - lots on offer for extra fees including skiing, sledding, snowmobiles, etc. Worth at least one night stay - after 4 days you will be bored and low on cash.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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peony s wrote a review Sep 2019
2 contributions
Our stay at Windsor was very pleasant. We lost our baggage on the train from Sapporo to Toya, and the staffs at this hotel helped us retrieve our bag. Although their english is limited to basic conversation, they were able to assist us with everything we needed. From spa, to canoe tour, everything was perfectly arranged and we had a wonderful time at this resort. We would like to especially thank Mr. Takahashi and 2 other ladies ( my apologies for not taking their names down) at reception for helping us with retrieving our bag. We also enjoyed other staffs’s welcoming. The view and music performance at the lobby were absolutely fantastic.
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Date of stay: September 2019
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AlexHMcD wrote a review Aug 2019
Hong Kong, China27 contributions4 helpful votes
Not a bad place to stay at all but didn’t feel special in any way which was a surprise given the reputation. Staff not particularly friendly, breakfast poor and bedroom tired. Onsen baths not impressive. Sadly never any view of the lake due to the clouds - but that wasn’t the hotel’s fault! May suit others but I wouldn’t choose to stay here again.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ann h wrote a review Jul 2019
13 contributions10 helpful votes
I rarely do bad review and when I do, I have a good reason. Do NOT stay at this hotel! Just check into this esteemed hotel and had to endure EXCEEDINGLY POOR service. We have reserved a normal NON SMOKING room (we have nose allergy) and the check in staff decided to give us a Smoking room instead. They have Non Smoking rooms available but they refused to give it to us without charging extra for the "lake view". The Manager, Mr Sasaki, was unapologetic and unhelpful, he tried to blame us and when we showed him proof that our hotel voucher stated Non Smoking, he then tried to blame the travel agent. I have never met such an awfully unhelpful hotel reception manager. It is not as if they do not have any Non Smoking room available, they just refused to solve the problem. Despite us suffering from nose allergy, they still try to insist us paying extra for the lake view. We do not need a lake view room, we just want a non smoking room and I do not see why we should pay more when it is their fault (or as they claim, the agent's fault, which is also false as the booking voucher clearly stated non smoking). After much wrangling, they have offered 1 night of smoking room and then change room the following nights. The smoking room stinks of smoke. I have never been to a Hotel which had such blatant disregard for guests. Needless to say, we are very disappointed. This level of service is unacceptable. The manager could have done much better in handling this situation with grace and courtesy, instead of arguing with hotel guests at the reception for over 30minutes. Finally the hotel claimed they managed to swap smoking room with other guest's non smoking room and after 1.5hours and much anxiety. Do NOT stay at this hotel!
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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a1_hotel_rater wrote a review Jun 2019
UK99 contributions133 helpful votes
I love this hotel. It isn't like another that I have ever stayed in. It's sat on the top of a mountain, and as we drove up to the hotel in the snow and fog, you could see the hotel lights flickering through the mist. The hotel looked like a cruise ship was sat at the top of the mountain! As we arrived, staff efficiently removed our baggage and took our car to be valet parked. We were escorted into the hotel through the large wooden doors, which separated the cold December night from the interior of the hotel. We had booked a room on a 'premier plan' which meant we could access a small club lounge (known as the Premier Salon) on the ground floor, this was modest in what it offered, but there was always a sparkling wine, hot drinks available, as well as some small canapés. The concierge in the Premier Salon helped us to book restaurants - including a fantastic meal in the Out of Africa Restaurant. Noriko was the concierge that helped us with our restaurant reservations and she was so helpful, and efficient. We stayed for just two nights and enjoyed the pool (hats required - but helpfully available from the staff at the pool. Breakfast was served at Gilligan's Island Restaurant, breakfast was rather formal, but the best bit is the view from the tables by the window, we were fortunate to watch the sunrise from one of these tables. Our room was large and comfortable with excellent views, but the room was a little dated. Overall I'd recommend this hotel, it such a unique place, with views to take your breath away, this combined with some of the best restaurants in Hokkaido.
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Date of stay: December 2018
Value
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$303 - US$455 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
windsor hotel toyako cho
LOCATION
JapanHokkaidoAbuta-gunToyako-choToyako Onsen
NUMBER OF ROOMS
398
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THE WINDSOR HOTEL TOYA: See 134 Reviews, Price Comparison and 1,563 Photos (Toyako-cho, Hokkaido) - Tripadvisor

Frequently Asked Questions about The Windsor Hotel Toya
Which popular attractions are close to The Windsor Hotel Toya?
Nearby attractions include Lake Toya (7.6 km), Silo Viewing Platform (4.9 km), and Toyako Volcano Science Museum (5.5 km).
What are some of the property amenities at The Windsor Hotel Toya?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Windsor Hotel Toya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Windsor Hotel Toya?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Windsor Hotel Toya?
Yes, free parking is available to guests.
What are some restaurants close to The Windsor Hotel Toya?
Conveniently located restaurants include Lake Hill Farm Ice Cream Honten Gelato Shop, Boyotei, and Wakasaimo Honpo Doya Lake Honten.
Are there opportunities to exercise at The Windsor Hotel Toya?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does The Windsor Hotel Toya have an airport shuttle?
Yes, The Windsor Hotel Toya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Windsor Hotel Toya?
Yes, dry cleaning and laundry service are offered to guests.
Does The Windsor Hotel Toya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does The Windsor Hotel Toya have any great views?
Yes, guests often enjoy the ocean view available here.