The Windsor Hotel Toya

The Windsor Hotel Toya

336 Shimizu, Toyako-cho, Abuta-gun 049-5722 Hokkaido
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Panorama at The Windsor Hotel Toya
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Room & Suite (250)

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Breakfast included
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S$317
S$252
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#2 of 9 hotels in Toyako-cho
4.0 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.3 of 5 bubbles
Value

Welcome to The Windsor Hotel Toya, your Toyako-cho “home away from home.” The Windsor Hotel Toya aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Nearby landmarks such as Poromoi Stadium (1.5 mi) and Abuta Shrine (2.7 mi) make The Windsor Hotel Toya a great place to stay when visiting Toyako-cho.

Rooms at The Windsor Hotel Toya offer a minibar and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.

Room service and a concierge are some of the conveniences offered at this hotel. A pool and an on-site restaurant will also help to make your stay even more special. If you are driving to The Windsor Hotel Toya, free parking is available.

If you are looking for some good spots to eat nearby, you may want to check out Michel Bras Toya Japon (0.1 mi), Gilligan's Island (0.0 mi), or Cafe Gauche (1.1 mi), all of which are within walking distance of The Windsor Hotel Toya.

Toyako-cho is also home to Toyako Volcano Science Museum, a popular science museum that is not too far from The Windsor Hotel Toya.

The Windsor Hotel Toya puts the best of Toyako-cho at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Skiing
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Restaurant
Breakfast buffet
Tennis court
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Hot spring bath
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Romantic
Languages Spoken
Japanese
755Reviews8Q+A37Room tips
Traveller rating
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Detailed Reviews
UserN0323 wrote a review Nov 2020
Yokohama, Japan69 contributions22 helpful votes
+1
4.0 of 5 bubbles
Despite that the hotel closed the spa and pool due to the pandemic, the hot spring bath was nice and relaxing.
Our room wasn't ready when we went to check in and we were told that take a some time. My friend wasn't very impressed with the staff at the front desk. While sipping on a cup of complimenary coffee, we decided to go down to the town for a bite to eat. We were rather mobile since we rented a car. The considerable delay in being shown to our rooms would've been unacceptable had we been stuck at the hotel with no means to get around.
The bed was comfortable, bathroom roomy, and the breakfast was excellent. That breakfast made up for any mishaps during checking in.
It was a pity that the ocean started to cloud over just as the sun was setting. There were some clouds on the lake side during sunrise, but still, the view was amazing.
Renting a car is recommended, since the hotel is pretty far from the airport and sits at the top of a mountain. There's nothing else within the immediate vicinity.
コロナの影響でスパやプールが閉まっていましたが温泉だけでも十分堪能できました。
訪れた日がとても忙しかったせいか、お部屋の準備ができておらず、大変時間がかかりました。友人はフロントの対応に不満を感じていました。レンタカーがありましたので、下の温泉街まで食事をしに行きました。さすがに戻った頃にはお部屋に案内されました。
朝食やパンはとても美味しかったです。
洞爺湖と海の景色が楽しめるホテルです。夕日や朝日がとてもきれいでした。
山の山頂にあり、ホテルの近辺に何も無いので、レンタカーをおすすめします。
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Date of stay: November 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yan C wrote a review Feb 2023
Hong Kong, China884 contributions277 helpful votes
5.0 of 5 bubbles
A typical 6-star luxurious hotel, with grand rooms, super decor and excellent views. The hotel serves Japanese and French cuisine. The breakfast and dinners are both appealing. The ski slopes attached to the hotel are a bit inadequate and would not satisfy the veteran skiers, though quite sufficient for learners and occasional skiers. The staff are polite and try hard to serve, but most speak only limited English.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Beware that lunch is available only during lunch hours and the hotel is at a distance to town.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Annie Talib wrote a review Feb 2018
Bandung, Indonesia33 contributions27 helpful votes
5.0 of 5 bubbles
This is a ski resort in Toya. The hotel room is a bit old, but it offered amazing view. Basically we stayed 2nights there and we didn't go else where. We enjoyed the hotel food (expensive side) but it was very amazing. You can also sign up for ski lesson. Their cable car for scenery view is closed during the winter month as it was snowing heavily.
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Date of stay: March 2017
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: You can choose either the ocean or lake view, the lake view is amazing but it is slightly more...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ecume d wrote a review Aug 2020
Dijon, France31 contributions15 helpful votes
2.0 of 5 bubbles
There are really two hotels here. One is for the folks who book the suites on the upper floors and pay for the golf package. I’m sure their experience is fine. For the rest, the ones that pay “only” $400 per night for a room, you get very unpleasant staff. As in: ignore you or gives you an aggrieved face of “sorry we can’t help” when you ask basic things like “where can we take a walk?” Or “why can’t I go in the lounge right next to the reception area”. Oh yeah, that lounge is for the “executive members” only. Want to see the pretty view from the 11th floor? Sorry, that’s not included in your booking category, etc. Amenities that are advertised in the booklet in our very room turn out to be off limits.

Others have commented already on the embarrassing state of some the facilities including the hot spring and outdoor terraces. Since the grounds are mostly taken up by a golf course, you can only walk along the paved road around the hotel, not into anything you would call “nature”.

I’m not sure how this hotel has five stars and no concierge desk but there’s not one. At least not one we were allowed to access.

The French restaurant was fine, but wine list was stupidly overpriced. Most diners we saw seemed to be nursing their single bottles of 15$ “Local” beer. Pity because the menu would benefit from proper wine pairings. We were offered only 2 options for white wine by the glass, a Hokkaido wine and an unknown languedoc one. What?
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Date of stay: August 2020
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Ocean side views look over part of the hotel buildings. Not as romantic :(
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank weee wrote a review Jan 2020
Toyako-cho, Japan1 contribution1 helpful vote
1.0 of 5 bubbles
The high end price doesn’t mean high level service. The receptionist made a mistake about our dinner reservation for sushi and can’t rearrange it again, finally we got a very awful buffet in a basement, they didn't even offer the juice and beer on the buffet, you need pay for the beverages additionally. Worst day in this trip, very disappointed😣.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nenry X wrote a review Feb 2020
Toronto, Canada28 contributions14 helpful votes
1.0 of 5 bubbles
The worst resort and hotel that I have ever stayed in Japan in the past 10 years. The reception guy Hachiya 八栄 is really unpolite and know nothing. I feel so sorry for myself to pay this money and have this kind of hospitality. Never come back again for sure.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tokyoexpat wrote a review Feb 2005
Sydney, Australia230 contributions33 helpful votes
2.0 of 5 bubbles
We recently stayed at the Windsor for four nights. We were in a group with five other families (from our children's international school in Tokyo).
The Windsor is a lovely hotel, beautifully kept, with a gorgeous outlook and comfortable, spacious rooms.
Unfortunately, we had a terrible time there.
The Hotel is quite isolated, so once there, you must eat there.
The staff were quite precious about condescending to allow us to make dinner reservations at the hotel's many restaurants. (Let me point out here that each family contained a CEO or senior executive of a multinational company, we were not exactly a bunch of backpackers.)
After being refused reservations for 12 at the Vietnamese restaurant, 3 of us were "accepted" only to find the fifty seat restaurant empty, except for one other table of four (!). And over the next ninty minutes, only two other small groups turned up...
This scenario was repeated in one form or another over and over again, and became quite the standing joke amongst our group. We tried to make light of it, but it really spoiled the mood of our holiday. Some thought it was racism, others thought it just moronic inflexibility.
Please note that this was not the case at "Michele Bras" the three Michelin star restaurant that gladly took our reservation, and treated us and fed us very nicely indeed.
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Date of stay: February 2005
2.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tokyoguy wrote a review Nov 2006
Tokyo1 contribution18 helpful votes
1.0 of 5 bubbles
Good service is something that you come to expect in Japan which is one of the reasons why I was so disappointed by this hotel.

It took ages for us to get checked in to our room for some reason and the staff were not exactly friendly. When we eventually got to our room it was not in the cleanest state, but I was there to enjoy myself, not complain. We had asked about booking a table for dinner and was told it would not be a problem and we could turn up on the night but the restaurant we wanted to eat in was fully booked. Our second choice was available but it took a while to be seated. The food was not particulary good, it looked okay but was actually a disappointment.

This place is not cheap but it lacks any real atmosphere, though is in beautiful surroundings, and a with very lacklustre level of service I would not stay there again.
Read more
Date of stay: October 2006
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesCheck-in / front desk
1.0 of 5 bubblesService
3.0 of 5 bubblesBusiness service (e.g., internet access)
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SueWong12345 wrote a review Jul 2016
Hoboken, New Jersey16 contributions19 helpful votes
1.0 of 5 bubbles
Huge grand place with obsolete decor, service is horrible, food is overpriced. Hotel is in remote area. Lake Toya doesn't have much to explore but hotels. Do not stay in this area or hotel, waste of your time
Read more
Date of stay: July 2016
1.0 of 5 bubblesValue
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ann h wrote a review Jul 2019
26 contributions10 helpful votes
1.0 of 5 bubbles
I rarely do bad review and when I do, I have a good reason. Do NOT stay at this hotel!

Just check into this esteemed hotel and had to endure EXCEEDINGLY POOR service.
We have reserved a normal NON SMOKING room (we have nose allergy) and the check in staff decided to give us a Smoking room instead.

They have Non Smoking rooms available but they refused to give it to us without charging extra for the "lake view".
The Manager, Mr Sasaki, was unapologetic and unhelpful, he tried to blame us and when we showed him proof that our hotel voucher stated Non Smoking, he then tried to blame the travel agent.

I have never met such an awfully unhelpful hotel reception manager. It is not as if they do not have any Non Smoking room available, they just refused to solve the problem. Despite us suffering from nose allergy, they still try to insist us paying extra for the lake view.

We do not need a lake view room, we just want a non smoking room and I do not see why we should pay more when it is their fault (or as they claim, the agent's fault, which is also false as the booking voucher clearly stated non smoking).

After much wrangling, they have offered 1 night of smoking room and then change room the following nights.

The smoking room stinks of smoke. I have never been to a Hotel which had such blatant disregard for guests.

Needless to say, we are very disappointed. This level of service is unacceptable.
The manager could have done much better in handling this situation with grace and courtesy, instead of arguing with hotel guests at the reception for over 30minutes.

Finally the hotel claimed they managed to swap smoking room with other guest's non smoking room and after 1.5hours and much anxiety.

Do NOT stay at this hotel!
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Peech
Hong Kong, China241 contributions168 helpful votes
We took the JR from Chitose on arrival to Toya, and back from Toya to Sapporo. Hotel shuttle can pick up from JR station and it's about a 20 min ride from station to hotel. The schedule for the shuttle is posted on the hotel's website
Answer from malcolm797
Kobe, Japan5 contributions5 helpful votes
Hello my wife and I visited in January when there was snow and it was beautiful despite a few cloudy days. I would assume spring time would be beautiful too. So any of those months would give a good chance of experiencing wonderful views. Of course nothing is garunteed weatherwisr. Moving into June onwards would be humid, and rainy. Hope this helps
Answer from Alaskancrab
Singapore, Singapore125 contributions68 helpful votes
I once went to Hokkaido in early Dec and the road was slippery due to snow. I am not sure if they salt the road in winter in Hokkaido. If they don’t, it will be quite a ride due to the slippery ice. It’s better to make reservations for the dinner especially during the peak.
Answer from TakuyaHokkaido
Kutchan-cho, Japan1,002 contribution115 helpful votes
安く泊まるためのホテルではありません。 4名では、サミットスイートなどになります。
Yan C wrote a tip Feb 2023
Hong Kong, China884 contributions277 helpful votes
5.0 of 5 bubbles
"Beware that lunch is available only during lunch hours and the hotel is at a distance to town."
Read full review
ecume d wrote a tip Aug 2020
Dijon, France31 contributions15 helpful votes
2.0 of 5 bubbles
"Ocean side views look over part of the hotel buildings. Not as romantic :("
Read full review
ontheroadsince73 wrote a tip May 2019
Sydney, Australia344 contributions287 helpful votes
5.0 of 5 bubbles
"Take lake view rooms - breathtaking"
Read full review
yotsu wrote a tip Aug 2018
taipei300 contributions124 helpful votes
4.0 of 5 bubbles
"triple rooms are large and a better deal than japanese of jr suits"
Read full review
WYLai wrote a tip Jul 2018
Kuala Lumpur66 contributions63 helpful votes
5.0 of 5 bubbles
"Choose room with lake view. Try traditiona Japanese breakfast."
Read full review
Not the right property for you?
There are more places to choose from in the Toyako-cho area.
PRICE RANGE
S$227 - S$351 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
windsor hotel toyako cho
LOCATION
JapanHokkaidoAbuta-gunToyako-choToyako Onsen
NUMBER OF ROOMS
398
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WINDSOR HOTEL TOYA (S̶$̶3̶2̶9̶) S$232: See 135 Reviews, Price Comparison and 1,618 Photos (Toyako-cho, Hokkaido)

Frequently Asked Questions about The Windsor Hotel Toya
Which popular attractions are close to The Windsor Hotel Toya?
Nearby attractions include Lake Toya (7.6 km), Silo Viewing Platform (4.9 km), and Toyako Volcano Science Museum (5.5 km).
What are some of the property amenities at The Windsor Hotel Toya?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Windsor Hotel Toya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Windsor Hotel Toya?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Windsor Hotel Toya?
Yes, free parking is available to guests.
What are some restaurants close to The Windsor Hotel Toya?
Conveniently located restaurants include Lake Hill Farm Ice Cream Honten Gelato Shop, Boyotei, and Wakasaimo Honpo Doya Lake Honten.
Are there opportunities to exercise at The Windsor Hotel Toya?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at The Windsor Hotel Toya?
Yes, dry cleaning and laundry service are offered to guests.
Does The Windsor Hotel Toya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does The Windsor Hotel Toya have any great views?
Yes, guests often enjoy the ocean view available here.
Is The Windsor Hotel Toya accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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