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The Lake View Toya Nonokaze Resort

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29-1 Toyako Onsen, Toyako-cho, Abuta-gun 049-5721 Hokkaido
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (593)
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A note from The Lake View Toya Nonokaze Resort
Updated 20/04/20

About

#1 of 18 hotels in Toyako-cho
Location
Cleanliness
Service
Value
The lake view TOYA no Kaze Resort is located along the lake. You can enjoy Toyako from everywhere in the building. At the restaurant, we offer dishes using nearby ingredients.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Sauna
Free breakfast
Karaoke
Free shuttle or taxi services
Conference facilities
Parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Vending machine
Shuttle bus service
Banquet room
Meeting rooms
Spa
Hot spring bath
Massage
Open-air bath
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Dry cleaning
Laundry service
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Room features
Air conditioning
Safe
Telephone
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Chinese, Japanese
995Reviews38Q+A68Room tips
Traveller rating
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Popular mentions
Kirati wrote a review Apr 2021
Sapporo, Japan2 contributions
We stayed at the resort for 3 days & 2 nights from 8th to 10th April. Overall stay was great. Below points that we’d appreciate: *Great onsen, its very clean. One of the best we had. *Breakfast had enough varieties for us especially a family with children. *Room was clean especially as we expected. *Staffs were friendly and very accommodating. *Dinner was fine. Thank you for a special sashimi plate on the eve before we left. *Omotenashi was done nicely and appreciate for the kind attention when My son fell down into fountain pont and he got his shoes and clothes wet. Your team had these items dried when we arrived in our room. Some points we’d like the management to improve: *A signage/blocking line to be in placed in front of the pont if the fountain is off to avoid any accident. *Kids yukata were only provided on the following day. It should be there upon arrival *Dinner menu should be different everyday. *Hand sanitizer should be placed near massage chair. Thank you for great service and for sure we will come back again.
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Date of stay: April 2021Trip type: Travelled with family
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Melwsy wrote a review Sep 2020
Singapore, Singapore70 contributions31 helpful votes
We literally splurged for a night stay in this resort. Cost us quite a bomb in our opinion. There was nice view, fireworks view from the comfort of our bed was awesome. Ample space in the room as well. However dinner was soso, we were abit disappointed with the selection, didn’t taste as good as we had expected. Wifi was also weak in the room One thing to rave was definitely the rooftop open air hot spring bath. The view was breathtaking. Was regretting why we didn’t explore the rooftop spring bath first. Once in a life time experience!
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Date of stay: October 2019Trip type: Travelled as a couple
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Ryan M wrote a review Jun 2020
Niseko-cho, Japan1 contribution
I live in Hokkaido and wanted a staycation by the lake for my wife's birthday. We travel international regularly with 2 kids and are pretty easygoing. Our experience at Lake View was massively disappointing and some of the worst service I've experienced in Japan during my 7 years of living here. - Firstly there is no exterior signage in English whatsoever, only calligraphy style kanji so locating the right hotel was difficult from the main street - Check-in man spoke to me in Japanese for 10 minutes, and after I struggled using google translate and aksing my wife for help, he decided to to break into perfect American English. Why didn't he speak English from the beginning it is baffling to me as a Westerner and I was visibly struggling to fill out forms in Japanese - I messaged hotel earlier in the week to arrange a birthday cake or dessert for my wife but this was never recorded. I asked staff if they could just ask the kitchen nicely if they can do anything happy to pay a premium and he flat out refused to even call the kitchen to see if it was possible - he kept repeating they need 3 days notice and would not even put in a request even after I showed him my sent emails with the request from the week before. I have honestly NEVER had such disgraceful service like this anywhere in the world. - Hotel charged me for 4 adults when we had adults and 2 kids, the staff at check-in said they would refund the difference at check-out. Upon check-out a different staff member said rudely their policy is no refunds after payment and refused to make up for the overpayment. Unreal. - We were never supplied any kids slippers or yukata to wear around hotel and staff seemed happy to observe by 4 and 6 year olds stumbling around the hotel in adult slippers and never offered to rectify. There was no kids supplies of any kind only adults sizing - Check-out we were charged onsen tax which is fine. The laminated notice they provided at check-out said 150yen each. After handing over cash she said no actually its 300yen. Baffled I said it says 150 on the sheet right here you just gave me. She said that is wrong and needs to be updated. OK. - We were early to the buffet dinner and with plenty of window tables free overlooking the lake I asked if we could sit at one. The waiter staff said no they are full when clearly the tables were empty!? He sat us in the main area right next to the food area in a high traffic area. During our meal I saw other families and couples seated in the good spots after us so clearly they were no full. Maybe my yukata was tied on the wrong side. - Hotel guide we were given said fireworks were on at 8:45pm. After 9pm rolled around I called reception and they said fireworks are cancelled until July even though room guide says they start in April. No big deal but feel as an main area attraction this perhaps could have been communicated at check-in. - No ice or vending machines at hotel which is normal for even the most budget hotels in Japan - you need to walk a few blocks to convenience store. - Luggage trolley was never collected and sat outside our room for the duration of our stay. All in all, considering the great reviews I was surprised at the low level of guest service and poor treatment of my family. Felt mis treated from the get go and it lasted to the end. Maybe staff are coming back from covid leave and forgot how to treat customers. To be fair, the onsen is nice and food is OK, but plenty of other options around the lake that might value non-japanese guests and treat them with same basic respect and fundamental hospitality. Ryan
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Date of stay: June 2020
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RedPuffins wrote a review Mar 2020
Brisbane156 contributions45 helpful votes
We had two nights here, in a private onsen room on the top floor. Marvelous. They are strict on check-in times so be ready for that. The welcome Haksup juice is delightful. The room was big and clean with wonderful views. We caught the Donan bus from Rusutsu and walked to the hotel. Buffet dinner and breakfast were included in our package. Lovely food, with a great variety. The staff, particularly Rem San, were so good. It's easy to catch a bus to Mt Usu. The stop is 100 m from the hotel. The Illuminated Walkway (winter) is lovely, and Lake Toya cruise is fun and quirky.
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Date of stay: January 2020
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Traveladdict wrote a review Feb 2020
71 contributions38 helpful votes
+1
Loved this resort so much💕. Friendly and helpful staff particular Sege San who served us French dinner and breakfast (superb meals) and Kaori San who sent us off on the bus after we checked out. Thank you so much! Hoping to come back soon😘
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Date of stay: January 2020Trip type: Travelled as a couple
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PRICE RANGE
US$303 - US$504 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunToyako-choToyako Onsen
NUMBER OF ROOMS
166
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Frequently Asked Questions about The Lake View Toya Nonokaze Resort
Which popular attractions are close to The Lake View Toya Nonokaze Resort?
Nearby attractions include Toyako Gurutto Chokoku Park (0.04 km), Hokkaido Toyako Summit Memorial Museum (0.4 km), and Toyako Mt. Yotei Viewpoint (0.4 km).
What are some of the property amenities at The Lake View Toya Nonokaze Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at The Lake View Toya Nonokaze Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Lake View Toya Nonokaze Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Lake View Toya Nonokaze Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Lake View Toya Nonokaze Resort?
Conveniently located restaurants include Boyotei, Hydune, and Sobakura.
Are there opportunities to exercise at The Lake View Toya Nonokaze Resort?
Yes, guests have access to a sauna during their stay.
Does The Lake View Toya Nonokaze Resort have an airport shuttle?
Yes, The Lake View Toya Nonokaze Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Lake View Toya Nonokaze Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Lake View Toya Nonokaze Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Lake View Toya Nonokaze Resort?
The staff speaks multiple languages, including English, Chinese, and Japanese.