This was our 3rd time there and, sad to say, we clearly see a decline in the quality and services. Lot of details make us think that staff has no time or do no know how to do things well (swimming pool area and room cleaning, breakfast is a real confusion, etc). From our point of view it seems that the new owner might be more money oriented than client oriented. An example that might illustrate this is that coffee at breakfast is a self-service machine ! The menu for the dinner is not anymore based on km 0 producer and local product put-forward intention as it was so appreciated in the past. Even if the place is unique we do not feel welcomed and served by passionate people as we previously have experienced.
I have booked a trip for May 2020 in February, before Covid hit. by the time we couldn't go in vacation like millions of other people I have asked for a refund of my 750 dollars deposit. On their website it clearly states that a full refund will be granted if cancellation happens 2 weeks before the start of the trip. Not only did they refuse to return my money, they were extremely hard to get a hold off, not replying to emails in English or Italian. More so, I asked them to send an email stating that they have not refunded my money or provided a voucher - I needed that for my insurance claim. They couldn't even do that one for me. they sent me a voucher which clearly I cannot use - the pandemic is still raging. In essence - not only was this hotel dealing with their customers in bad faith, they went out of their way to screw me out of my money. I would NEVER set foot in that POS.…
It is our first time at this hotel, and loved everything about it. Feels like home, service and facilities are good, the views from your room are to die for. Breakfast is good and we loved to spend the day at the pool. Will come back soon
We stayed for 3 weeks in this fantastic hotel. The room was large with a large balcony and very clean. The airconditioning works perfect. Large bathroom! Very good breakfast! The whole staff (without any exception) is very friendly and willing to make your stay unforgettable. Everything is possible! The location is really hearth breaking. What a fantastic view over the typical Tuscan landscape and hills! The swimming pool was very clean with a lot of possibilities to relax around the pool. A nice and cosy pool bar and possibility’s to have lunch around the pool. The restaurant is excellent! You can sit inside, outside and in the very cosy veranda. Excellent food and excellent wines also from the famous winery Antinori. We already booked for another 3 weeks the next year.🙏🏻
Stayed here 3 nights with a Smithsonian/Odyssey Tour. Beautiful property. Rooms are very large and gracious. Spotless, and with one of those beautiful Italian fragrances wafting in the air. Excellent service throughout the hotel. Small bar which was great before dinner. Very good restaurant. Breakfast was pretty standard but certainly plenty, especially the fantastic salamis and prosciutto! Lots of nice fresh fruit and breads. Dinners were especially good and well planned. Great choices. While we were there we were offered an ‘olive oil tasting’ dinner, it was fabulous! Highly recommended!