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Casa Mercy

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Casa Mercy
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95 Reviews from our TripAdvisor Community

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Showing 38: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We had a lovely stay with Mercy and Omelio, who were great hosts, very friendly and amenable. Our double room was comfortable, with good A/C and a private bathroom, as well as a fridge with bottled water. The casa is centrally located, just a five minute walk from the central plaza. The terrace was also exceptionally pleasant, with seating and... More 

Helpful?
Thank 928swords
London, United Kingdom
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 February 2016

This is a clean and tidy Casa in the heart of Santa Clara, just south of the Parque Vidal. It is run by Mercy and Omelio who took good care of us and helped us with anything we needed. Breakfasts were healthy, lots of pineapple, papaya and guava followed by scrambled eggs with onion and tomatoes and bread (vegetarian option!).... More 

Helpful?
Thank Justin B
Omelio M, Owner at Casa Mercy, responded to this review

Very good friends, thank you very much and as we always say - work to make our customers feel cared - There are aspects that may not be in our ability to solve therefore remain pending in our city as it is closing Vidal Park every Saturday night, which turns around in chaos .... always available: Omelio M and Mercy... More 

Miami, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 December 2015

Possibly the "most professionalized" Casa Particular we have stayed at during our trip to Cuba. The room was very well equipped, clean and everything worked perfectly. it was the only Casa with Wi-Fi (only worked from 6pm to 10pm... very low speed though). Omelio, the owner, was very kind and attentive and helped us coordinating the pick-up at the bus... More 

Helpful?
Thank pacodelamoon
Omelio M, Owner at Casa Mercy, responded to this review

We are really pleased with this review so beautiful about our Hostal Casa Mercy and services offered here; This opinion coincides with our main goal: satisfy as far as possible the expectations of guests .. So we've worked for over 18 years. Thank you for your accurate and beautiful view. They hail from Santa Clara, Cuba Omelio M. and Mercy. More 

Brighton, United Kingdom
Level Contributor
56 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 December 2015 via mobile

Rather annoying that as a walk-in I took the room (gave my passport and had the key), but in the time it took for me to go and get Husband and the bags they rented it out to someone else - here girls who were obviously paying more. They took us to their son's place however the room was very... More 

Helpful?
Thank OrchyB
Omelio M, Owner at Casa Mercy, responded to this review

Hire this malicious opinion with the reality expressed by many people who have been treated at our hostel and also managed other hostels in order to that they are not at the expense of any stranger on the street .. For over 18 years working with tourism our international hostel has not made differences circumstances as expressed here. Each person... More 

Germany
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 July 2015

The rooms are big and very confortable. Mercy is a very pleasant guest, only spanish speaking, but it is possible to communicate in English with her polite husband, who takes care of the booking formalities in the house. Thank you to their lovely and very helpful "breakfast maid".

Helpful?
Thank Kar1342
Omelio M, Owner at Casa Mercy, responded to this review
Google Translation

Representa un nuevo reto para nuestro equipo de trabajo el aprecio manifestado en estas lindas opimiones vertidas hacia nuestro hostal... More 

Richmond, United Kingdom
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 June 2015

Right in the heart of the town, this casa was only the second we visited where the owner spoke fluent English. The accommodation was spotless and well appointed and the lobster dinner is highly recommended. Ours was perfectly cooked and plentiful.

Helpful?
Thank valtony
Omelio M, Owner at Casa Mercy, responded to this review

We are very happy with your review about our service.. It´s true and with this very lovely review we are improving our services for the future guests. Thanks a lot, Omelio y Mercy More 

Brussels, Belgium
Level Contributor
4 reviews
3 hotel reviews
Reviewed 9 June 2015

Omelio was very arranging as we have decided last minute to come one day earlier than what we had originally booked for, and we could be hosted. The bedroom was very spacious and the terrasse is great for a cocktail late afternoon. We could also wash our clothes and dry them easily. Location is great as it is just behind... More 

Helpful?
Thank Justine V
Omelio M, Owner at Casa Mercy, responded to this review

It´s very nice to here about you, we are very thankful because your very interesting review about our service in our Hostal Casa Mercy. Thanks again, sincerely Omelio y Mercy More 

London, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 April 2015

I travelled round Cuba for two weeks in March 2015, hired a car and got off the beaten track. Casa Mercy was a great place to stay, Omelio and Mercy were very friendly and welcoming. They have a lovely terrace on which to enjoy a mojito and breakfast was great too. Our car was safe overnight with a local neighbour... More 

Helpful?
1 Thank jenny b
Omelio M, Owner at Casa Mercy, responded to this review

Our family works very hard each day for our guest and it worth because this review about our Casa Mercy; Them we are very happy about this review from Jenni B. because she expressed her feeling and love for all our services at home. More 

Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 February 2015

We travelled around Cuba in January 2015 and stayed here for 1 night. We were met at Santa Clara bus station by a very friendly taxi driver who had our names on a cardboard sign, which the hosts had sorted for us. The rooms are nice, very clean and well-appointed, as are the 2 separate bathrooms.There is free WiFi available,... More 

Helpful?
2 Thank Mary G
Omelio M, Owner at Casa Mercy, responded to this review
Google Translation

Muchas gracias a ustedes por enviar este lindo comentario de nuestra Casa Mercy; esperemos que le sirva a otros viajeros... More 

Bristol
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 February 2015

Omelio and his wife were very pleasant and helpful during our stay. The rooms were clean and tidy, and the room has more had more facilities, TV, safe etc, than most. The disadvantage was that room was not on suite but we still had a separate bathroom to ourselves so it didn’t really make a difference. Traditional breakfast with a... More 

Helpful?
1 Thank Andrea S
Omelio M, Owner at Casa Mercy, responded to this review
Google Translation

Les agrademos mucho su comentario acerca de nuestro hostal y sus señalamientos serán tomados muy en cuenta para mejorar nuestra... More 

51 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
Official Description (provided by the hotel)
Very central and clean house run by experienced hosts, Omelio (engineer) and Mercedes (social worker) Moreno and family, who speak several languages (English, Italian and French, etc) and are helpful, knowledgeable and friendly. Two bright rooms, upstairs with TV set, overlooking the street, private whit bathrooms (hair dryer) and separate from the rest of the house, double bed (good mattresses), single available if needed; private bathroom with hair dryer. Good home cooking, vegetarians and children catered for, cocktail menu and rum tasting, a homely atmosphere and two delightful roof terraces with view of the Che mausoleum in the distance.More than 20 Cocktails are served (2.50-3.00Cuc). Parking, taxis and tours arranged. Laundry services or hand washing area, book exchange (free for guests), 220v for recharging phones,safe box(2.00Cuc). Payment in cuc, Euros, Pounds, etc.Total accommodation 8 people. Internet service. Free WiFi from 18:00 to 20:00.Money exchange(Euros, Pounds,USD,canadian dollar,etc).Wi-Fi free from 18:00 to 20:00. ... more   less 

Additional Information about Casa Mercy

Address: Calle E Machado 4 | Cuba y Colón, Santa Clara 50100, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Santa Clara
Price Range: $21 - $36 (Based on Average Rates for a Standard Room)
Number of rooms: 2
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Questions & Answers

Here's what travellers have asked, with answers from Casa Mercy staff and other travellers.
4 questions
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Questions? Get answers from Casa Mercy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think both rooms are about the same size and on street side. Nice terrace too.”
 of 5 bubbles 333justinb, 11 Feb 2016 | Read review
“Both rooms are similar but the firs one has a balcony.”
 of 5 bubbles 758marinel, 6 Feb 2014 | Read review
“rooms are quieter and clean”
 of 5 bubbles magdielym, 1 Sep 2013 | Read review
“The one on the rooftop.”
 of 5 bubbles JoeS796, 11 Oct 2012 | Read review
“both of the rooms are great :)”
 of 5 bubbles evag737, 16 Feb 2012 | Read review
5 of 5