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Hotel Los Caneyes

Traveller (468)
Room & Suite (87)
Dining (65)

About

Location
Cleanliness
Service
Value
Enterprise with 3 hotels in Santa Clara city, owned by Cubanacán Tourism Group, include Horizontes Los Caneyes Hotel, Horizontes la Granjita Hotel and America Hotel
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Property amenities
Pool
Restaurant
Bar/Lounge
Free parking
Breakfast included
Banquet Room
Breakfast Available
Children Activities (Kid / Family Friendly)
Laundry Service
Multilingual Staff
Outdoor pool
Paid Internet
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
536Reviews
503Photos
12Q+A
26Room tips
Traveller rating
  • 75
  • 202
  • 153
  • 63
  • 43
Time of year
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Popular mentions
We visited one night in this resort. The room was okay, it's very basic and outdated. Bathroom was a bit dirty and we had a cockroach visiting us. Breakfast and Dinner buffet are better than in some other hotels in Cuba.
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Response from CalidadCaneyes, Director de Relaciones Públicas at Hotel Los Caneyes
Responded 3 days ago
Good morning Kay_K89! We thank you for your comments about the hotel and we really sorry for the cockroach, this not common in the hotel; nevertheless, this situation was informed to the Manager of the hotel and the house keeper in order to eliminate the root of the problem . We assure you that this will not happen again and we hope you visit us soon.Have a nice day!!!
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I recently stayed at this hotel with my family on vacation . The kids really enjoyed. The service is good , the pool. The food is amazing they have a very nice buffet including the breakfast. Highly recommended this hotel.
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Response from DianaMaggyL1, Director de Relaciones Públicas at Hotel Los Caneyes
Responded 2 weeks ago
Thanks you very much for your comments. We are happy that you have enjoyed your stay and we invite you to visit us once again. Have a nice day!!!
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We have visited Cuba many times and always have a night at Los Caneyes, we love the beautiful cabins in this complex and stayed in Number 29 which was great, lovely new bathroom, fully tiled. The grounds and pool are always in excellent condition and this year have even
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Response from DianaMaggyL1, Director de Relaciones Públicas at Hotel Los Caneyes
Responded 19 Jan 2019
Good morning for you, we are very pleased to receive your opinion about our hotel Los Caneyes, it is for us a joy that you will enjoy our services and will notice the positive changes that have taken place in the hotel to improve the services and the stay of our clients . Thank you very much for writing, greetings and happy day.
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The hotel was composed of a number of pods that looks like thatched roof huts but inside it is modern...a little artificial but charming nevertheless. There was a nice pool and a good restaurant with a nice bar. We had a lavish Christmas eve dinner there which was a feast. Very
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Response from DianaMaggyL1, Director de Relaciones Públicas at Hotel Los Caneyes
Responded 10 Jan 2019
Thank you for your opinions and comments. This hotel is glad of recieving such a amazing clients like you and all of those comments will help us to improve every day the quality of our service. We hope you visit us again next year and that you can enjoy, relax and have an excellent experience in the hotel. Have a happy day and we hope you visit us again!!!
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+1
We visited Hotel Los Caneyes for lunch. We paid CUC $15 per person for the buffet in the main restaurant. Customer service is ok, food was nice but in Cuba you can’t expect too much so be happy, relax and enjoy it. After lunch we walked around the hotel and it had a beautiful
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Response from DianaMaggyL1, Director de Relaciones Públicas at Hotel Los Caneyes
Responded 21 Dec 2018
Thank you YUYUC for your opinions and comments. This hotel is glad of recieving such a amazing clients like you and all of those comments will help us to improve every day the quality of our service. We hope you visit us again next year and that you can enjoy, relax and have an excellent experience in the hotel. Happy New Year to yuo and and your family!!!!!!
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play Areas
Entrada al Caney (donde están las habitaciones)
bedroom
gardens
Zimmer
struttura a 6 stanze
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12345618
Is this hotel all-inclusive? and is it mobility friendly, I use a walker? Thank you.
We were not aware of it being all inclusive. Flat for walking
0 votes
Is there a hair dryer in each room? Hay una secadora de pelo en cada habitacion?
Do not remember, but doubt it. If you ask, they may be able to get you one. Very accommodating.
0 votes
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123
"the room was very basic"
"Carry a flashlight. Paths at night have very low lighting, part of the restful atmosphere."
"All the rooms seemed similar -- those away from the road might be a bit quieter."
"Outlying rooms mean more walking."
"Inspect the room before you accept it."
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123456
PRICE RANGE
US$65 - US$101 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
los caneyes hotel
LOCATION
CaribbeanCubaVilla Clara ProvinceSanta Clara
NUMBER OF ROOMS
196
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