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On a tour of the area we stopped at this hotel for a lunch buffet,food was probably the best we had the whole week. Live singer was awesome, and the patio area outside was very pretty. lobby, restaurant and garden very clean
Thank Peter H
Response from Ariel P, Gerente at Hotel AmericaResponded 14 April 2018
Muchas Gracias por su opinion , la apreciamos mucho, esperamos regrese una vez mas a nuestro hotel .Gracias.
Worst ever place to go. Service is so slow, expensive and without quality. If you want to feel yourself as a king you should go there but you sure won't be pleased looking at how Cubans are discriminated over you, just looking for your tips....More
Right around the corner from the central square. Good food and the staff is right on to your needs. Great prices and one of the few places to get internet in your room. They even have a small pool in the courtyard.More
Response from Ariel P, Gerente at Hotel AmericaResponded 17 March 2018
Muchas gracias por su opinion nos satisface mucho saber que haya tenido una una estancia placentera en nuestro hotel y...More
We spent here just one night during our trip around Cuba and we found a very clean and nice room and welcoming staff at the reception and restaurant.
We didn't have particular needs so it was just perfect for us.
The hotel is just around...More
1 Thank Nevepilli
Response from Hailon D, Especialista de Calidad at Hotel AmericaResponded 8 February 2018
Estamos felices de que se haya sentido tan bien en nuestro hotel, porque trabajamos con el objetivo de...More
I stayed in Hilton properties over 160 nights in 2017 - so I have a fairly good idea of their service standards. Of all my stays, including the lower tier Hilton properties, this was the WORST. SERVICE. EVER. They have adopted this new Hilton protocol...More
Thank Donald T
Response from Hailon D, Especialista de Calidad at Hotel AmericaResponded 19 January 2018
first of all we apologize for what happened and we thank you for writing us, because your comment helps us solve the problems we have and thus achieve the satisfaction of you, our customers, because this is our main objective. Once again I apologize....More