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4.5
#26 of 105 hotels in Chaweng
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Mercure Samui Chaweng Beach Tana offers two distinct buildings, the Beachfront Deluxe Building and the Original Standard City Building. The two buildings are separated by Chaweng Beach road. This arrangement caters to individuals seeking both local authenticity and a truly memorable experience. The hotel rooms equipped with modern facilities, enhanced with a beautiful landscaped, outdoor swimming pools offering you the best comfort and ideal facilities for a well deserved relaxed stay. Located in the vibrant and exciting "Chaweng beach" close to many entertainment and shopping streets, the resort is ideal for short stay or longer vacations. Our trained & friendly staff is always ready to make you feel at home with their local Thai charm and genuine smiles.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
City View
Business
Languages Spoken
English, Chinese, Filipino, Thai
Location
37 / 97 Moo 3, Chaweng, Bophut 84320 Thailand
Name/address in local language
Mercure Samui Chaweng Tana
933 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
In the main we enjoyed our stay at the Mercure. The staff are very efficient and friendly. The rooms are well appointed, with multi use plug sockets, which which take UK 3 pin plugs. The TV has no English speaking film channels. The room security needs attention because we had an unknown person open our key card door, whilst we were sat on the balcony during the late evening. Reception staff checked it out, and stated no one had entered, but WE know differently having been there at the time. Sunbed numbers need improving, you'll be lucky to get a sunbed after 9.30am. Warning the sea in Chaweng is extremely rough, and a man recently drowned, and last week a lady was swepted away and rescued by a strong swimmer. The hotel makes no mention of the danger, other than flying a red flag. A note could be placed in rooms warning of the dangers. Would I return??? most certainly. 🙂
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Samui Chaweng Beach Tana, Other at Mercure Samui Chaweng Tana
Responded 4 Apr 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
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The Mercure Samui, is hands down one of the most spectacularly positioned hotels on the beautiful Chaweng beach. At just one year old it is also the most beautifully landscaped and furnished of the many hotels we have been so lucky to stay during our travels.
The team who maintain and care for the hotel and clearly understand the importance of guest services is outstanding. From the wonderful management of Nat and Nina, to their beautiful staff of whom there are too many to mention and the amazing reception team of, Sira, Bella, B and Daris, there was nothing that they didn’t do to make our stay as perfect as possible. We wish we could name them all. Everyone was wonderful!
We had planned a seven day stop over here on Koh Samui as we came to the end of two months travelling in Europe. We chose the Mercure and Koh Samui on a whim as hopefully a restful place to unwind. We couldn’t have asked for more! We only wish we could have stayed longer!
The breakfast each morning was a buffet with a chef station for selecting items that could be made on request. The restaurant team at meal times and at breakfast was cognisant of my wife’s gluten intolerance and catered for her with excellent alternatives. They were brilliant!
We had not considered a return to Koh Samui before our arrival but all that has now changed. We will indeed return to the Mercure for the pure joy this wonderful hotel provided us during our stay. The beach is one of the cleanest and calmest of the beaches we have visited in Asia.
Travel too and from the Samui Central mall or down to Lamai is inexpensive and extremely well serviced by small buses that pass by the hotel at least every five minutes and cost just 100 THB.
The rooms are beautifully furnished as you would expect from such a new hotel. The beds very comfortable and the bathroom excellent. A fabulous shower!
We stayed in pool access room, 2005. It was a real treat to be able to walk into the beautifully clean and well appointed pool whenever we felt the need for a refresh. Access to the pool and the beach was easy from all rooms with plenty of shady deck chairs available. The three bars, on the beach, in the pool, on the rooftop of the restaurant, offered happy hour times that varied between venues.
As you can see from this review, we loved the Mercure on Koh Samui. We are already planning a return visit!
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip:The airport is just ten minutes by taxi away. The hotel will arrange a pick up if needed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Samui Chaweng Beach Tana, Other at Mercure Samui Chaweng Tana
Responded 3 Sept 2023
Dear Mr. Lelong, First of all, Thank you for trusting and choosing Mercure Samui Chaweng Beach Tana. We appreciate your valuable time for sharing experience with us. We're honored to have been part of your journey. Your recognition of the outstanding service provided by our team members, It is the best reward to all the team and show that we are successful to make your stay at most comfortable. We will strive towards achieving excellence in service and do even better in future. Thank you once again for your kind review. Looking forward to offering another memorable stay in the near future. With the best regards,
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Seems like the hotel was recently renovated: everything is new and bright. Couldn’t pay for the hotel upon arrival as the card stopped working. Phoebe really did her best to help us and not to feel unwelcome. In atm we also couldn’t get the money ( because the amount was too big as we discovered later, and the atm doesn’t say this). So we tried to make three new bookings for the hotel and manage to pay only one. All of them non refundable… here again I would like to thank Phoebe because never in my life I’ve seen such a willingness to help, such understanding, such attention and such attitude. Thank you, Phoebe! This is how outstanding service looks like! The rest was also top notch: all our requests were quickly executed, cleaning ladies also did their best. Water, instant coffee, tea, sugar in the room. WiFi (for four devices) was also good. The beach was the best ever! Though the territory of the hotel is small, it’s so lovely! The location is perfect with many restaurants around. The only thing they can do better is breakfast. Very limited choice. Overall experience was wonderful, will definitely come here again.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip:Take repellent with you
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Puthapong Purushahansa, General Manager at Mercure Samui Chaweng Tana
Responded 24 Apr 2022
Dear Аlеnа, Thank you once again for choosing Mercure Samui Chaweng Beach Tana as your destination in Koh Samui. Hotel is newly construct building and we are glad that you like it. We will share your comment to all team members. it is surely convince them to make it even better in future. Should you have any chance to come back to Koh Samui. We hope that you will select us as your first choice. Best Regards, Mercure Samui Chaweng Beach Tana
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We had a lovely stay here, this is one of the nicest hotels on the island. The location is very centrally located, there is a bus that runs frequently from outside, which is handy. The hotel itself is modern, clean and the staff were truly amazing, they greeted me by name, and nothing was ever to much. The pool is one of the best I’ve ever seen in a Thai hotel, and had amazing views being directly on the beach. A special mention to the restaurant, and I would most definitely recommend the Massaman curry (soo good!!) looking forward to staying again. The lady who offers the excursions in reception is definately worth visiting, knowledgeable, honest, speaks amazing English, and truly made some great recommendations for us.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Samui Chaweng Beach Tana, Other at Mercure Samui Chaweng Tana
Responded 30 Sept 2023
Dear JacksW3876BH, Your review just cheer up our team. We are glad that you love our convenience location, Hotel builiding, Staff, Cleanliness. Thank you once again for choosing us. Best Regards, Mercure Samui Chaweng Beach Tana
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A new hotel, clean and spacious rooms, modern and spacious bathrooms. We chose a room with a sea view, it's worth it. The breakfast is buffet style, but it could be improved, and some waitresses could be more kind and smiling. For lunch and dinner we chose to eat in the city, there are many terraces with very good food at reasonable prices nearby or in the center. Center transport 50 bht per person each way. Front desk service was prompt and helpful. In conclusion a good hotel, worth the money.
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Date of stay: May 2023Trip type: Travelled as a couple
Room Tip:Choose a room with a sea view, see the sunrise in all its glory
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Samui Chaweng Beach Tana, Other at Mercure Samui Chaweng Tana
Responded 23 May 2023
Dear Marius0909, Thank you for staying at Mercure Samui Chaweng Beach Tana. We have shared your valuable comments with our team for continuous improvement. Your comprehensive feedback is highly appreciated. Looking forward for your next visit. Best Regards, Mercure Samui Chaweng Beach Tana
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I stayed here for four nights traveling with my family. I had a single king room on the newer beach side on the third floor overlooking the pool. Loved the balcony with a chair. I previously stayed here when they only had a building across the street and it was called the Tana Boutique resort. I also previously wrote a review for that side of the road back in 2011. It had just opened back then. If you're looking for an authentic Thai style bungalow this resort may not be for you. If you're looking for a functional European style resort with a great pool and decent food this is a great mid-range option. The staff were wonderful and I really enjoyed my stay. Located on a great part of South Chaweng Beach. Just a short ride to lots of late night fun and plenty of food nearby. Decent bed (a tad firm), great shower, cable selection, safe, and great air conditioning. I would say opt for the breakfast I enjoyed it. The pool covers the complete resort. The rooms on the first floor have steps that go directly into the pool. There is also an area for kids with a slide. On the front of the pool at the entrance there is clear plexiglass that can make an Instagram worthy photo. There is also a small travel service in the lobby. On the negatives there is only two elevators that move kind of slowly. Also the parking lot is really small I rented a car and the spaces fill up. There is a guard to help navigating out of the parking lot. Also the bar above the restaurant was never open but there is one in the pool and right next to the beach. I've stayed at several Mercure Hotels and this may be my favorite one. If you're looking for a Thai style bungalow I recommend Anavana located nearby.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Go to breakfast early before it gets crowded.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Samui Chaweng Beach Tana, Other at Mercure Samui Chaweng Tana
Responded 23 Sept 2024
We're grateful for the trust you've placed in us. We’re so happy you chose Mercure Samui Chaweng Beach Tana as your hotel destination again. Your feedback, suggestions, and, most importantly, your loyalty fuel our passion and drive to deliver only the best. Thank you for being our valued customer. Your trust in our brand means the world to us. Looking forward for your next stay soon. Best Regards, Mercure Samui Chaweng Beach Tana
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These reviews are machine translated from their original language. Show machine translations?
Overall I am disappointed with my stay at the Mercure Chaweng Tana. There are pluses and minuses, but more negatives.
The +: . serious service, looking for solutions when there is a problem, friendly, polite and smiling staff. . The main pool, in the good side of the Inn, is very beautiful and large, which is rather rare in Chaweng with a nice beach nearby. . Finally, the rooms are made every day with care.
The - : . Pension not well located, 20 minutes walk to lively center of Chaweng Beach and the best restaurants. . Inn in 2 separate buildings separated by a road: one, of low standing, is far from the beach in the city and noise with a small (deserted) pool, the other, on the right side of the road, is close to the large pool and the beach; obviously, you discover on arrival that your standard room is on the wrong side and that you will have to cross a busy road every day to get to the beach... For an upgrade the Rating is salty, so forget it. I wish my travel agency had told me, because I wouldn't have booked this Inn when I know many others in Chaweng. . The rooms are small and very simple. I had to change the first day because my room directly overlooked the road amidst the exhausts. I found another one, quieter but without a balcony. The bed mattress is not very comfortable and the air conditioning is noisy. . Breakfast is very average: few choices and overall not very good.
I am therefore generally disappointed to have found myself in this secondary part of the Pension apart and not deserving 4 stars unlike probably the other part. Check with your agency to avoid discovering that you will spend 1 week in this part of the Pension that I do not recommend at all, there is so much better in Chaweng.
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Automatically translated
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Be careful: this hotel is divided into 2 buildings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel very nice, but service and attitude needs some major attention. We had an issue when booking in, there were 4 adults (2 separate rooms) but only 2 breakfasts included, even though our paperwork stated breakfast included, there were 4 names on the booking and 4 of us standing there. We requested to speak to the Manager, Pheobe came, she was rude, condescending come clearly with an attitude and would not allow us to explain why this made no sense. 4 people booking in with only 2 breakfasts included. She then proceeded to tell us rudely that "we are wrong" you do not speak to guests in this manner, you should be trying to resolve and deescalate the issue not point fingers, not one apology for the inconvenience. We weren't trying to get something for nothing our paperwork said breakfast included we just wanted what we booked for. It would have cost them nothing to add 2 more breakfast onto the room as good will, however they flatly refused. We said we may as well go somewhere else if this is how they treat people to this she replied "go ahead". As for the hotel lovely but beds were hard, pillows lumpy and our room was never serviced until 3/4pm each day when we were returning from the beach/pool looking for a shower and rest, when it was serviced we had to ask for more toilet paper, water and clean pool towels as they didn't replenish. We have traveled extensively and have never been treated or spoken to like this by a manager ever. Very disappointing.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Samui Chaweng Beach Tana, Other at Mercure Samui Chaweng Tana
Responded 9 Jul 2024
We a're sorry to hear that you didn't receive the level of customer service that you deserve. We take pride in providing excellent service to our customers and apologize for falling short in this area. All Mercure Samui Chaweng Beach Tana staffs have been trained and applied guest service mindset and the situation you had faced was not our norm. We will review our training process and take steps to ensure that our representatives are knowledgeable and courteous. Your feedback is extremely valuable to us and will assist us in improving our services. Hopefully you will give us a chance to redeem your trust in the near future. Best Regards, Mercure Samui Chaweng Beach Tana
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Great hotel! We stayed here for 8 nights. We had a pool acces room and that was totally worth of money! Room was big and nice. Pool area was really beautiful. Hotel has its on own beach area which was also beautifull.
Staff is very friendly and helpfull and housekeeping/cleaning is very good!
Location is pretty good. Next to hotel is a skooter rent place and laundry service so you can find those very easily. Nearest night market place was about 4 kilometres.
Breakfast was good there was everything you needed but still there wasnt anything special so thats why 4 stars instead on 5.
The hotel was really good and we would come back if we stayed again in Chaweng. :)
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip:Get pool acces room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Samui Chaweng Beach Tana, Other at Mercure Samui Chaweng Tana
Responded 29 Dec 2023
Dear Joonashyyrylainen, Thank you for taking time telling us about how you love our pool access room. This room is very popular among many tourist with its convenience access to main salt pool of the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mercure Samui Chaweng Beach Tana
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This hotel is located in Chaweng Beach. The location is very good. You can walk around this area to find a place to hang out very easily. The beach is so nice. The sand is so clear and shiny. Food and drink at the restaurant are ok without complaining. We enjoyed the beach bar with a remarkable view of the beach. Hotel staffs especially Mr. Khom, Ms Nancy and Ms. Noona are full of service minded. They do not hesitate to approach us with a willingness to help guests to reach their needs. Highly recommended for those of you who need a place to relax in Samui.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Samui Chaweng Beach Tana, Other at Mercure Samui Chaweng Tana
Responded 5 Jun 2023
Dear Khun Chanaboon, We very much appreciate your comments regarding your stay at the Mercure Samui Chaweng Tana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Samui Chaweng Beach Tana
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I don’t think there was ever a private beach area .. just access to the beach. It is a couple of minutes walk down the main road. That section of Chaweng is pretty secluded anyway and you only find a handful of people.
The path to the beach is still blocked by construction (I was there 1/2020). Very nice property and great rooms, but not for you if you expect beachfront resort vibe. It is one block behind the beach on a plain-looking block, but you can get to Chaweng Beach by walking 5m down a safe road.
Private transportation by hotel cost 450THB/ car /way from Koh Samui Airport. To book hotel transportation please contact hotel at +66 77-915657
The optional public transportation cost around 150THB/person you can book at the airport after baggage claim.
There are more places to choose from in the Chaweng area.
PRICE RANGE
S$137 - S$241 (Based on Average Rates for a Standard Room)
LOCATION
ThailandSurat Thani ProvinceKo SamuiBophutChaweng
NUMBER OF ROOMS
80
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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