This Sheraton Resort is located on Chaweng Beach, suitable for nice beach walks and sunrise scenery. Unfortunately the property fell extremely short of expectations and brand standards for a Marriott family hotel, especially one that still carries a 4-4.5* rating depends on what source you consult. What to expect from a hotel that needs 30+ minutes for the check-in process? Maintenance is lacking in many areas of the hotel, many windows have gaps so mosquitos can enter the room. My room had a defective air condition unit with the temperature reaching 30.5 degrees during the first night. Even after it was supposedly fixed the second day/night was hardly better with 27.3 degrees. To this day the matter is unresolved. F&B outlets are nice as far as the location goes but once again disappoints with quality. A sandwich was ordered and arrived untoasted with condiments missing. The replacement cheeseburger was then delivered and the chef forgot the cheese on it. My package included a "dinner for two" which consisted of sliced dry chicken breast, mashed potato and broccoli. Crazy! The dessert - Tiramisu - was actually good and aside from breakfast the only edible meal I had here during the two night stay. The only reason why this isn't a one star review is the location and beach. Considering the rates this hotel still charges and the strong competition on the island during these times I can only recommend to book an alternate resort - there are plenty better options around that don't ruin your holiday. In my case it was a complete waste of time and money as I was stupid enough to purchase a package at one of the travel shows in Bangkok. Learn from my mistake and don't do it!…
We are here with 2 adults and 3 kids (12 , 10 and 4 years old). Kids enjoying a lot for beach and kids room (indoor and outdoor) Staffs are all with warm services, we arrived here and chose a new room which is under cleaning. Front staff went to help cleaning in order to speed things up for us, that's so lovely. Connecting rooms are so spacious and extraordinary clean and new. Bed and pillows are wonderful, this is really our first time to Sheraton. Well, we are very much impressive with the extraordinary services there and wish to visit Sheraton hotels in the future, if price is reachable for Thais like us.
I did have an unexpected vacation due to New wave of Covid19 in April 2021. Therefore, i decided to fly to take a break in Samui. I randomly chosed to stay in Sheraton Samui resort. Amazingly, that’s good decision obviously. With amazing help, friendly advice and wonderful assistance of Khun Kanita Onthum, assistant front office manager, I was able to make awesome trips in Samui and also it did turn from an unplanned vacation to be perfectly planned vacation. Moreover, hotel staffs also provided me terrific impressions. The hotel beach was also beautiful. In conclusion, staying in Sheraton Samui Resort is marvellous undoubtedly
Hotel receptionist is good smile. The room is cleaned and big area. The location is good view. Delicious breakfast And the overall is perfect at Sheraton samui resort. I like here and will be comeback soon.
I was book the room with last minute by walked in, all staff was very nice to made my booking. Room very clean with comfortable bed, big balcony with stunned view i was stay for one night, hope next time i will stay more night with Sheraton Samui resort