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Centara Grand Beach Resort Samui

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2,185 Reviews from our TripAdvisor Community

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Showing 1,667: English reviews
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Reviewed 3 days ago NEWvia mobile

Myself and my husband stayed here for one week. We enjoyed the stay, the hotel is super clean with a friendly atmosphere. The staff are professional and friendly however we have experienced better in terms of service. We were pleased with our room apart from the water condensation on the floor and bed. This was something that we just put...

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Helpful?
Thank Rachael B
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Rachael B., Thank you for reviewing your recent holiday. We're pleased to hear that overall it was a pleasant stay. It was a pleasure having you as our guest and we hope to have the opportunity to welcome you back. Regards, Joe

Seoul, South Korea
Reviewed 3 days ago NEWvia mobile

Stayed few nights in the pool suite and it was great. Clean and well appointed. The resort is large but not overwhelming. Easy walk from room to pool to beach to restaurant. Location is excellent with many options for food all around the resort. Coast beach club food is not so good in my opinion but look and feel is...

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Helpful?
Thank Daniel A
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Daniel, Thank you for sharing your review. We’re pleased that your family’s stay in our pool suite was enjoyable. Your feedback on Coast food and is useful and appreciated. As it happens we’ve just welcomed a new Italian Executive Chef onboard and the enthusiasm and creativity he’s shown thus far has been tremendous. We’ll also have a review of...

Reviewed 4 days ago NEW

I stayed here on my last visit to Samui around 8 years ago and sadly the standards have deteriorated significantly in many areas. The photos are not representative of poorly maintained decor and rooms in need of refurbishment. Inconsistent customer service from the staff and seems you are paying them bottom dollar and this is reflected in the service! There...

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Helpful?
1Thank Col M
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Col M., Welcome to the Trip Advisor community. Thank you for review and the valuable feedback. We believe that customer satisfaction is not measured by the number of guests that leave happy, but by the number of loyal customers who return. We obviously missed the mark on your visit and thank you for the candor with which you described...

Christchurch
Reviewed 4 days ago NEW

The rooms are clean. The pool is clean and the staff are most friendly and obliging. It is their wish and commitment that your stay is perfect.... and we loved it. The "Club"is a must. Pay the fee and enjoy the benefits. Staff are helpful none moreso than Jun. Banana and Pom who looked after us perfectly, a credit to...

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Helpful?
Thank siennanz
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear siennanz, Thank you for returning and sharing your review. We’re always delighted when our guests come back. Likewise, we’re so pleased to hear that our bountiful breakfast, beautiful beach and your experience at The Club made for a ‘fabulous holiday’! Thanks again for your support. We’d love to welcome you back for a 3rd visit! Best, Joe

Shanghai, China
Reviewed 5 days ago NEW

We have four(4) families staying in hotel with seaview room in early Feb 2017. The greatest time would be watching sunrise @06:15AM no matter from hotel balcony or from beach. It's would better to enjoy the entire procedure from beach, you can see sun jump from horizon. If it's no could, perfect. It's different feeling if it's could. The date...

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Helpful?
Thank rolaluo
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear rolaluo, Thank you for sharing your review. You have a vivid imagination and your cloud description made us smile. We also are big believers in the 'Early to Bed, early to rise' mantra and NEVER miss a sunrise! We're so pleased that your family had a great holiday and we hope to welcome you back. Best, Joe

Reviewed 6 days ago NEWvia mobile

Considering the peers in the region the place simply doesn't meet expectations. Rooms are old and a little smelly. Bathrooms far away from anything you feel comfortable with. Some stuff seem OK others just don't care - again compared to the excellent service you can get in a 5 star in the region it feels poor

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Helpful?
1Thank Manfred W
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Manfred W, Welcome to the Trip Advisor forum! Thank you for reviewing your recent stay with us. We’re disappointed to read that you felt the experience did not meet your expectations. We thank your time and candor. Warm Regards, Joe

Sydney, Australia
Reviewed 6 days ago NEWvia mobile

What a wonderful holiday we have just had at the beautiful Centara Grand in Samui. Whilst we were truly blessed with the weather, the staff made our trip so much greater, from breakfast through to the friendly salute from the guard at the front gate each day, we felt welcomed. Fantastic breakfast buffet and pool bar. Centrally located, with heaps...

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Helpful?
Thank jason D
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear Jason D, Thank you for sharing your review. We're delighted you enjoyed our location and facilities! It's kind of you to also mention the gate guard...we've passed on your kind feedback to the Security team. You say you 'Can't wait to return'...we're looking forward to welcoming you back! Kind Regards, Joe

Kent, United Kingdom
Reviewed 1 week ago via mobile

We had a lovely stay at this hotel. The location of the hotel is great, just a short walk into central Chaweng with all the restaurants, bars, shops and lively night life. And the beach / sea here is clean clear and beautiful ! I would highly recommend the executive club at the hotel, you get breakfast away from the...

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Helpful?
3Thank jane h
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear jane h., Thank you for the great review. We appreciate the positive feedback and support. We're so pleased that Banana and out team in the Club helped to make your stay more comfortable. We're grateful for your recommendation and look forward to welcoming you back. Best, Joe

Barcelona, Spain
Reviewed 1 week ago

The location is great, a vast lush garden, sunbeds at the two pools or in the shade of trees directly at the beach. Quiet but close to bars and restaurants in Chaweng. The rooms clean but a bit outdated but perfect service all over the place. Been there twice and already booked for next year.

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Helpful?
1Thank gunter55
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear gunter55, Thank you for the great review and continued support! We're honored to be your 'favorite place' in Chaweng and we look forward to seeing you again next year! Best, Joe

Singapore, Singapore
Reviewed 1 week ago

This hotel has an ideal location, walking distance to the Chaweng Beach amenities but far enough away to be quiet. The hotel grounds and pools are excellent and well maintained and the beach not too busy. What lets the hotel down though is the rooms, this is an old hotel so has it's own attractions and feel but I felt...

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Helpful?
Thank WurlitzerOMT
Joe C, Quality Manager at Centara Grand Beach Resort Samui, responded to this review

Dear WurlitzerOMT, Thank you for sharing your, ‘Great location & grounds’ review. We’re certainly pleased to read your positive assessment on our location, grounds, pools and staff. Your feedback on wall sockets is also useful and appreciated. As it happens we are systematically going through all rooms to address this issue. We’ll be moving 103 forward in this process. It...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Superbly located along Chaweng, Koh Samui’s finest beach. Centara Grand Beach Resort Samui offers first class Thai hospitality. Enjoy the exceptional facilities of this award winning deluxe resort which combines the spirit and culture of the island with a tranquil ambiance and sheer beauty. A choice destination for lovers of water sports in particular and everyone in general. ... more   less 

Additional Information about Centara Grand Beach Resort Samui

Address: 38/2 Moo 3, Borpud | Chaweng Beach, Chaweng, Bophut, Ko Samui 84320, Thailand
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Price Range: $211 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Centara Grand Beach Resort Samui 5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Centara Grand Beach Resort Samui Hotel Chaweng
Centara Grand Beach Hotel
Hotel Centara Grand Beach
Centara Grand Beach Resort Samui Ko Samui/Chaweng
Hotel Style:
#2 Business Hotel in Chaweng
#6 Family Hotel in Chaweng
#6 Spa Hotel in Chaweng
#7 Luxury Hotel in Chaweng
#8 Romantic Hotel in Chaweng
#10 On the Beach Hotel in Chaweng
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Questions & Answers

Here's what travellers have asked, with answers from Centara Grand Beach Resort Samui staff and other travellers.
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Questions? Get answers from Centara Grand Beach Resort Samui staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!! There are much better lower cost hotels along the beach”
 of 5 bubbles colm89, 23 Feb 2017 | Read review
“Pool room allows anytime swimming”
 of 5 bubbles siennanz, 23 Feb 2017 | Read review
“The sea view rooms are preferred especially with kids. They love to see the sea from balcony. Make sure the rooms on top floor for better.”
 of 5 bubbles rolaluo, 22 Feb 2017 | Read review
“upper floors with ocean views”
 of 5 bubbles 771lynr, 12 Feb 2017 | Read review
“Villas have nice plunge pool but limited view of ocean”
 of 5 bubbles H8275GRdavide, 12 Feb 2017 | Read review
5 of 5