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All reviewsfront deskshopping plazafull kitchencoffee potconnecting flighthome away from homehotel is locatedsmall kitchenthe hotel is cleanspacious roomcomplimentary breakfastnice stayenjoyed my staydolphin malljoelmiamiairport
Great hotel, nice people everybody was really nice. Jose is amazing, thanks to him I got to rent a car with my boyfriend. Shuttle guy was very friendly. First time in Miami, great experience. Thank you guys .More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 1 week ago
It was a pleasure to have you as our guest at Extended Stay America. We’re thrilled to read how much you enjoyed your stay, specifically due to the hospitality provided by our excellent staff. Thank you for taking the time to recognize Jose for his...More
Jose at front desk... doing a great job. Always greets hotel guests and make sure they are comfortable with their stay. Very friendly and answers all our questions when needed.
Marcelo at front desk ... very friendly. Makes sure that all requests are met.
Thank Rose G
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 22 November 2017
Rose, thank you for choosing Extended Stay America and sharing a fabulous review. When it comes to customer service, we are fortunate to have a team that understands the true meaning of hospitality and simply wants every guest to have the best stay possible. Feedback...More
1 staff member was very pleasant but staff generally seemed disengaged and more concerend with chatting among themselves. Room was very spacious, though somewhay expensive and except for breakfast area in the morning, building was fairly tidy Great locationin terms of access to Palmetto expressway..More
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Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 12 April 2018
Colin, thank you for choosing our hotel for your stay. We are happy to know that our location close to Palmetto Expressway was perfect for your needs. However, we are sorry for not meeting some of your expectations. Your feedback is of utmost value, and...More
I made the reservation on the same day as the stay. It was an extremely spontaneous decision to travel to this area. The other hotels within at least 25/50 miles were ridiculously expensive even though they were 2, 3 or 4 star level hotels. It...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 20 March 2018
Thank you for reviewing your stay. We are glad you enjoyed at our convenient location and that you received a wonderful service from our front desk staff. However, we are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your comments...More
I have never written a bad review for a hotel or accommodations, but I must warn you of this place. It’s filthy and worst of all, the front desk woman provided the worst customer service possible.
I arrived at 11 pm from the airport and...More
Response from 00esa, Manager at Extended Stay America - Miami - Airport - Doral - 25th StreetResponded 23 January 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More