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Hotel Mystays Fuji Onsen Resort

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2654 Arakura, Fujiyoshida 403-0011 Yamanashi Prefecture
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Traveller (322)
Room & Suite (140)
Dining (48)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#2 of 17 hotels in Fujiyoshida
Location
Cleanliness
Service
Value
Travellers' Choice
Natural hot spring offer starting in October 2017! A resort hotel featuring a panoramic view of Mount Fuji. Hotel Mystays Fuji Onsen Resort features large natural hot spring communal baths with panoramic views and open-air baths, where our guests spend luxurious moments viewing Mount Fuji, a World Heritage Site. The panoramic view showing the image of Mount Fuji illuminated by the morning sun or brilliantly colored in the evening scape will surely satisfy our guests from their guest rooms with views of Mount Fuji, or from the restaurant with a liberating atmosphere.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Restaurant
Children Activities (Kid / Family Friendly)
Spa
Baggage storage
Street parking
Wifi
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Hot spring bath
Open-air bath
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Iron
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Japanese
282Reviews40Q+A30Room tips
Traveller rating
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Popular mentions
Nony Hassan wrote a review Aug 2020
2 contributions
Hi Konna san & Hotel Mystays Fuji Onsen Resort, It’s a great hotel for 5 of us to stay here. The room was clean so the bathroom either, the air con works properly. At the time we were leaving, I forgot my cellphone which I put it on the bed. I remembered after 5 hours left and we were at Tokyo that time. I called the hotel and there was a front desk staff name Konna san, she’s the one who help me to find my cellphone and she managed to help me to send it by Post Mail and I received it the next day with nicely wrapped inside the box. Don't stay anywhere when you look for accommodation, you won't regret it.
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Date of stay: August 2020
Value
Service
Sleep Quality
Room Tip: Rooms on high floor with the Mountain view
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Response from 展望温泉 ホテルマイステイズ富士山, 支配人 at Hotel Mystays Fuji Onsen Resort
Responded 22 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests. Sincerely,
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nonajumi wrote a review May 2020
Singapore, Singapore42 contributions17 helpful votes
We went to Kawaguchiko on winter (honestly, February 2019) with elderly and kids.. so we were looking for western type of room, accessible from Kawaguchiko station and quite affordable. Since we plan the visit quite early, we found good deal for this hotel. Rooms with view to Mt Fuji was first come first serve..we didn’t get it but never mind, view on the other side was also nice, and we get to see Fuji-san from the restaurant during breakfast. This hotel would be nice for those who also plan to visit nearby Fuji Q Highland. But if you’re heading to Kawaguchiko Station, it’s not within walking distance. We took local buses which was a bit tricky (especially in the evening) since we can’t read the bus service, and the bus stops were rather unnoticeable. So please consider and spare some time transporting to and from Kawaguchiko Station. The property is considerably new, the room was spacious and nice. The only issue was no ramp, we had to climb staircase to the lobby, along with our luggages. Check in was smooth. We booked 3 rooms but due to peak season, none located within same floor. Pajamas, slippers (even for kids) and toiletries were well provided in the lobby. We also had dinner and breakfast in the hotel. All were nice and the menus were quite vary. Unfortunately we didn’t get to try the onsen on top floor. Still, we had a pleasant stay.
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Date of stay: November 2019Trip type: Travelled with family
1 Helpful vote
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Response from 展望温泉 ホテルマイステイズ富士山, 支配人 at Hotel Mystays Fuji Onsen Resort
Responded 22 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon. We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests. Sincerely,
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zaz91 wrote a review Mar 2020
41 contributions30 helpful votes
We booked the mountain view about 11 months in advance. We walked into he room and - wow!!! Mount Fuji was completely visable and amazing. The room was very modern, but no wardrobe {as we came to expect from Japanese hotels} . We stayed here mainly for the amazing view {amazing to wake up to} but also the proximity to the famous pagoda viewing spot. We stayed two nights and ate at a grill place just over the road and then a tempura spot near the station. We managed to walk everywhere from the hotel, but it did take longer to the lake/from the station than we initially thought. We were a bit nervous to visit the Onsen and didn't get to try this, as it was always a bit too busy for our liking. We did not eat in the hotel as it was a bit pricey, but there is a convenience store nearby for snacks. We were very sad to leave the amazing view behind.
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Date of stay: November 2019Trip type: Travelled as a couple
3 Helpful votes
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Response from ホテルマイステイズ富士山 展, お客様担当マネージャー at Hotel Mystays Fuji Onsen Resort
Responded 31 Mar 2020
Thank you for staying at HOTEL MYSTAYS Fuji Onsen Resort. We appreciate you taking the time to write to us. We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests.
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Zyer wrote a review Mar 2020
4 contributions1 helpful vote
Beware of this hotel that dishonest in disclosed the additional fee for children breakfast. I have booked this hotel via Agoda, during booking I have stated very clearly I'm one adult travel with one kid at age 11 years old, chosen the option must include breakfast, paid a mountain view hotel room at expensive price, even double checked on the booking voucher clearly stated accommodation for one adult and one child, "Breakfast included". To my very surprise when checked in at 4pm, was told have to pay additional breakfast fee for my boy at 900 yen per breakfast, which did not disclose at all during booking. Not I have no money to pay this but I felt cheated. Do you expect family travel with kids only can book breakfast for adult and kids do not need to eat breakfast? Subsequent days in Tokyo I have also booked hotel room via Agoda which stated kids below 12yo stay for free and included breakfast, and it was included breakfast for kids too. Wasted my time arguing and checking at reception until 5pm and sky getting dark, I'm not getting any chance to have sightseeing around, next day 11am SHARP they called to check out. Spent such most expensive price during my entire stay in this hotel is totally not worth it at all, can't see the mount Fuji from my Mountain View room because on the check-in time the sky already dark, next morning is too cloudy not even can see the mountain. The in house onsen is so so only, you could enjoy better one anywhere. You have to queue for breakfast. We went down 820am,have to wait until 9am only can go in, 9.30am they told you the restaurant is going to close. Not worth the money spent.
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Date of stay: January 2020Trip type: Travelled with family
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Response from 展望温泉 ホテルマイステイズ富士山, 支配人 at Hotel Mystays Fuji Onsen Resort
Responded 22 Aug 2020
Thank you for staying at HOTEL MYSTAYS Fuji Onsen Resort. We appreciate you taking the time to write to us. Thank you for taking the time to share your feedback. We apologize for the confusing indication of the meal charge for children. As stated in the hotel policy section on the agoda.com website, children's meals are NOT inclusive. However, the indication only appears in the beginning of your booking process, and does not appear on your final confirmation email. You do have to read the fine print before you finalize your booking. It is our aim to provide a comfortable stay for all our guests, thus the stressful situation you have had to experience is a serious concern for us. We will continue to work hard in clarifying the situation, however, please be kindly noted that we do not have full control of how our policies are reflected and registered on the various booking websites. -Please accept our sincere apology for the wait you had to experience for your breakfast in the morning. It is our huge regret that due to the limited capacity of our restaurant, waiting is sometimes inevitable despite of our hardest attempt to prevent it. -We are also sorry for the wait you had to experience for our restaurant. We will continue to work hard to improve our service and operation in the future. -Please accept our sincere apology for the wait you had to experience for your breakfast in the morning. It is our huge regret that due to the limited capacity of our restaurant, waiting is sometimes inevitable despite of our hardest attempt to prevent it. -We are also sorry for the wait you had to experience for our restaurant. We will continue to work hard to improve our service and operation in the future. We would be grateful if you could use our hotel when you are looking for a hotel for sightseeing in Mt. Fuji etc. We look forward to seeing you again. We would like to thank you again for your contribution during your busy schedule. HOTEL MYSTAYS Fuji Onsen Resort  Manager 
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sevenpapa wrote a review Feb 2020
Singapore, Singapore61 contributions21 helpful votes
+1
We book a room. Room Clean n spacious. The staff are good manner n fast response. Our room Level 5 not a Mt fuji facing. Level 7 is the onsen pool facing Mt fuji. Awesome view. Location is quiet n peaceful. Nearest train station FujiQ Station. 5 to 7 min walk away. For those who drive, parking is free. We had a good stay. Enjoy my photos below.
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Date of stay: February 2020Trip type: Travelled as a couple
2 Helpful votes
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Response from ホテルマイステイズ富士山 展, フロント オフィス マネージャー at Hotel Mystays Fuji Onsen Resort
Responded 5 Mar 2020
We are very grateful for your kind comments. Every staff member at our hotel will continue to strive to provide the best services for our guests.
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PRICE RANGE
US$81 - US$260 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuYamanashi PrefectureFujiyoshida
NUMBER OF ROOMS
159
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Frequently Asked Questions about Hotel Mystays Fuji Onsen Resort
Which popular attractions are close to Hotel Mystays Fuji Onsen Resort?
Nearby attractions include Fuji-Q Highland (0.3 km), Mountaineering Gear Rental Shop La Mont (0.4 km), and Mt. Fuji Cycle Activity BonVelo (0.4 km).
What are some of the property amenities at Hotel Mystays Fuji Onsen Resort?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Hotel Mystays Fuji Onsen Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Mystays Fuji Onsen Resort?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Mystays Fuji Onsen Resort?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Hotel Mystays Fuji Onsen Resort?
Conveniently located restaurants include Gyushige Fujikyu Highlandmae, Grill Akasaka, and Murasaki Highland Ekimae.
Are there opportunities to exercise at Hotel Mystays Fuji Onsen Resort?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hotel Mystays Fuji Onsen Resort?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Hotel Mystays Fuji Onsen Resort?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel Mystays Fuji Onsen Resort?
Many travellers enjoy visiting Oshino Hakkai Sengen Shrine (5.8 km), Fuji Asoyama Daijingu (5.1 km), and Oshi Residence (Former Togawa Residence) (2.0 km).
Does Hotel Mystays Fuji Onsen Resort have any great views?
Yes, guests often enjoy the mountain view available here.