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Lion Quays

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1,126 Reviews from our TripAdvisor Community

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Showing 1,122: English reviews
Birmingham, United Kingdom
Reviewed 4 days ago NEWvia mobile

We arrived on a Friday in November for my birthday, were able to check in earlier than advised which was good. All reception staff were friendly and helpful. The room was newly refurbed so no big problems, the hotel was undergoing refurbishment during our stay, apart from a little dust in the hall we were not disturbed by the refurb...

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Helpful?
Thank stormtrooper987
Reviewed 5 days ago NEWvia mobile

We were under the impression this hotel was very posh and had a reputation however our room wasn't very clean, wallpaper was falling off, the bed was very uncomftable overall quite dated. Staff were friendly!

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Helpful?
Thank Lowri G
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you very much for taking the time to post your review on Trip Advisor following your recent stay with us at Lion Quays. I am very pleased that you found our staff to be friendly and trust that you enjoyed all other aspects of your stay with us. The Hotel is undergoing a bedroom refurbishment programme at...

Reviewed 1 week ago NEWvia mobile

I booked this hotel as a stop off between South Wales and Blackpool because of its location. Now, being a regular contributor to TripAdvisor I would normally check comments before booking- this time I didn't! Then I did - and there were so many recent poor reviews that I considered cancelling- but I didn't. Let me say I do "get"...

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Helpful?
Thank PiperarcherTony
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you very much for taking the time to post your detailed review on Trip Advisor following your recent stay with us at Lion Quays I am pleased that you enjoyed the majority of your stay with us especially the food and the service from the restaurant team, I have shared your feedback with the Food & Beverage...

Shrewsbury, United Kingdom
Reviewed 2 weeks ago

I booked the hotel via a luxury break site and was promised a newly refurbished room. I did receive a lovely room but unfortunately the bathroom hadn't been. The sink was cracked, paint peeling and the ceiling also had paint peeling. The floor lamp also had a bulb missing. The evening meal was fantastic and the staff but breakfast was...

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Helpful?
Thank Helen R
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you for taking the time to share your detailed thoughts with the Trip Advisor community. Please accept my own personal apologies that certain aspects of your experience did not live up to your expectations. I was please to read that you found the evening meal to be "Fantastic" and that you found the team here to be...

Reviewed 2 weeks ago

My wife and I stayed at the Lion Quays 11/11-13/11 this year, booked through secretescapes. Upon arriving at the hotel we were greeted by a very nice, friendly person on the front desk, who booked us in and arranged our evening meals. The public areas were very nice, and there was a working lift to take us up to our...

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Helpful?
Thank Daniel S
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you very much for taking the time to post such a detailed review on Trip Advisor following your recent stay with us at Lion Quays. I am very pleased that you enjoyed the majority of your stay with us especially the Hotels Spa area and I thank you sincerely for your positive comments in relation to your...

Bridgnorth, United Kingdom
Reviewed 3 weeks ago

went with 3 friends best spa I have ever been too, it was glorious & wish I had booked a night stop over too, loved the snow cave !! Want to book something for myself & husband here to show him what he is missing out on.

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Helpful?
Thank 1976princess
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you so much for taking the time to leave your 5 star feedback regarding your recent stay with us here at Lion Quays Hotel & Spa. I was delighted that you enjoyed your time with us and enjoyed all aspects of the resort especially our first of it's kind in the UK Snow Cave. Which is situated...

Reviewed 3 weeks ago

We stayed at the Lion Quays hotel as part of a spa break. The hotel building and grounds are beautiful and the staff are very friendly. I have had to score this review as a 3/5 because for an AA 4* rated hotel, our room (room 125) was VERY tired and in need of some TLC. As a lower star...

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Helpful?
Thank Lydbo86
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you very much for taking the time to post your detailed review on Trip Advisor following your recent stay with us at Lion Quays and subsequent positive reviews on our separate Spa and Restaurant review sites. I am very pleased that you enjoyed the majority of your stay with us especially the food and the service from...

Reviewed 3 weeks ago

We booked a three day stay through a country break website. Our room was lovely with a nice view of the canal. We had a nice comfy bed and the bathroom, although compact was nice. The food in the waterside restaurant was good, staff were attentive but on all three nights they had items that were not on the menu....

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Helpful?
Thank Sarah W
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you so much for taking the time to leave your 5 star feedback regarding your recent stay with us here at Lion Quays Hotel & Spa. I was delighted that you enjoyed your time with us and enjoyed all aspects of the resort. I will pass on your lovely comments to the team here who will very...

Reviewed 3 weeks ago via mobile

We've just returned from what I would call another FABULOUS stay at the Lion Quays Hotel & Spa. We visited in september 2015 and had a great time, so we decided to book again for November this year. On our last visit the food was absoloutley fabulous! - and again this time it was fantastic again. We have been pleased...

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Helpful?
Thank Laura M
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you so much for taking the time to leave feedback regarding your most recent stay with us here at Lion Quays Hotel & Spa. I was delighted that you enjoyed your time with us again and enjoyed all aspects of the resort that you experienced. We are conveniently located to many different local attractions and areas to...

Norwich, United Kingdom
Reviewed 3 weeks ago via mobile

Quite simply one of the loveliest hotels we've stayed at from the room with the most comfortable bed ever to the swimming & spa facilities included in the room price & free cocktail in the bar on arrival...the grounds are lovely & book a room with canal views ours was superb!

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Helpful?
Thank John S
SimonpHarding, Manager at Lion Quays, responded to this review

Dear Guest Thank you so much for taking the time to leave your 5 star feedback regarding your recent stay with us here at Lion Quays Hotel & Spa. I was delighted that you enjoyed your time with us and enjoyed all aspects of the resort. The Package you were on is our cocktails and dreams offer which is available...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Lion Quays Hotel & Spa is situated just north of Oswestry, between Wrexham and Shrewsbury, on the picturesque banks of the Llangollen Canal, just a short walk from the UNESCO World Heritage Site that runs along the canal from the Chirk Aquaduct to the Horseshoe Falls in Llangollen. With 82 rooms including a bridal suite and family rooms. Lion Quays has something for everyone. We offer all the comfort and convenience you would expect from a 4 star hotel as well as full access to our Country Club - 25 m swimming pool and poolside jacuzzi, steam room and sauna for all hotel guests. You will also discover our award winning 5 bubble Spa with thermal suite and snow cave. Spa facilities and treatments can be booked on their own or with a stay in the hotel. ... more   less 

Additional Information about Lion Quays

Address: Weston Rhyn SY11 3EN, England
Region: United Kingdom > England > Shropshire > Weston Rhyn
Price Range: $156 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lion Quays 4*
Number of rooms: 82
Reservation Options:
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Also Known As:
Lion Quays Oswestry
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Questions & Answers

Here's what travellers have asked, with answers from Lion Quays staff and other travellers.
10 questions
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Questions? Get answers from Lion Quays staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In the summer get a canal facing room”
 of 5 bubbles AJCBridgend, 9 Nov 2016 | Read review
“Ground floor overlooking canal with balcony are charming, upstairs only has Juliet balcony”
 of 5 bubbles theflyn, 22 Oct 2016 | Read review
“Request newly refurbished canal view room.”
  • Delightful
 of 5 bubbles rebeccatM1160DC, 17 Oct 2016 | Read review
“Ask for a refurbished room with canal view”
 of 5 bubbles NickCamb, 15 Oct 2016 | Read review
“Go for a canal side room”
 of 5 bubbles dwilk, 5 Oct 2016 | Read review
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