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Gaylord National Resort & Convention Center

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4,171 Reviews from our TripAdvisor Community

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There are newer reviews for Gaylord National Resort & Convention Center
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Showing 4,082: English reviews
West Milford, New Jersey
Reviewed 1 week ago

I don't have much good to say. I can say that the service is ABSOLUTELY AWFUL! No room service (trust me, it's not room service) The staff at the ONLY open sit down restaurant during lunch time had open tables and a 45 minute + long wait because the server was "on break" Bell Services took over 2 hours, 3...

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Helpful?
Thank NJJenn
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello NJJenn, Thank you for choosing the Gaylord National and for sharing your experience on your recent stay. On behalf of the entire staff and management, please accept our sincerest apologies for the issues you and your husband encountered during your visit. It certainly was not our intention to make you feel anything other than a valued guest during your...

Washington DC, District of Columbia
Reviewed 1 week ago

As someone who had over 130 Marriott nights in 2016, to say this was the worst experience I have had with a Marriott hotel speaks volumes. The Gaylord Resort & Convention center was having a national cheerleading competition during our stay and it was miserable. Think thousands of out of control kids between 5 and 18 who took over and...

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Helpful?
Thank Trave1ingMike
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello Trave1ingMike, Thank you for choosing the Gaylord National. On behalf of the entire staff and management, please accept our sincerest apologies for the issues you encountered during your visit. We are saddened to hear that we did not meet your expectations during your stay. We would like the opportunity to speak with you offline regarding this matter. At your...

Reviewed 1 week ago via mobile

We have stayed at every Gaylord but this was our fist at National Harbor. Understaffed is an understatement. Long lines for every food option including the market place and store. Room service was a joke. Restaurant had many open tables every day but never filled them and made people wait 45 mins instead. Waiters take drink orders then stand at...

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Helpful?
Thank Ryan9917
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello Ryan9917, Thank you for choosing the Gaylord National and for sharing your recent experience. We sincerely apologize for the inconveniences you experienced during your stay. We are disappointed to hear that we did not meet your expectations during your stay. We understand your frustration with encountering long lines, understaffing, and room service. It certainly was not our intention to...

Westchester County, New York
Reviewed 1 week ago via mobile

Understaffed. Available staff not helpful. Room service phone line constantly busy so no real room service. 2 broken microwaves located in a busy hallway on lowest level, $30 parking - far away n packed

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Helpful?
Thank patricialT3285IU
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello patricialT3285IU, Thank you for tasking the time to provide feedback on your recent stay at the Gaylord National. We sincerely apologize for the inconveniences you encountered during your stay. We are disappointed to hear that we did not meet your expectations during your visit. We understand your feelings of frustration of the room service line constantly busy, two broken...

Pittsburgh
Reviewed 1 week ago

Everyone is so nice. I felt totally welcome there, and the staff is great. Rooms are beautiful and ask for a city view! Would stay here again. Good food and excellent service everywhere. So many shops and restaurants nearby. A great place for a family vacation or a romantic getaway.

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Helpful?
Thank Family1Pittsburgh
Reviewed 2 weeks ago

Christmas is my mother's favorite holiday, so for the second straight year, we ended up at the Gaylord for their Christmas ICE experience. Granted I'm well over being a kid, but I enjoyed the ICE exhibit just as much as the kids. This year we had an Atrium view, well worth the upgrade. I wasn't sure if I was going...

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Helpful?
Thank FindingWater
Baltimore, MD
Reviewed 2 weeks ago via mobile

This is a nice hotel with a great Christmas light show and walking distance of a lot of fun restaurants and shops. However, I think better service would take this to the next level. For instance, the concierge desk was unoccupied several times when I needed info. Front desk staff were helpful but the staff at the restaurants seemed overwhelmed...

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Helpful?
Thank liketotravelandshop
Amsterdam, The Netherlands
Reviewed 2 weeks ago via mobile

After reading about the Gaylord on the web my expectations were set high, also because of the room rate, which currently floats around 350 dollars per night (or more) for a King room. Well, my King room was a 13-in-a dozen hotel room and definitely not worth the money. The mattress was only moderate, the fridge was noisy and empty...

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Helpful?
Thank Eltjo_H
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello Eltjo_H, Thank you for taking the time to share your recent experience at the Gaylord National. We sincerely apologize for the issues you encountered during your stay. It certainly was not our intention to make you feel anything other than a valued guest during your stay. Your comments have been shared with the respective leaders for review. Please feel...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

Stayed at the Gaylord for a convention. It is nice to have everything in one building, although the in house restaurants could be improved. Buffet lunches are not that conducive to business meals. The neighborhood at National Harbor is a little bit sanitized, you can tell it is a planned community. The hotel rooms are very comfortable and all amenities...

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Helpful?
1Thank alison303
Howell, New Jersey
Reviewed 2 weeks ago

From the moment I checked in, the customer service I received was excellent. Rooms were clean and well appointed. There's also many restaurants and other places around the hotel within walking distance, including a ferris wheel. My only reason why this hotel gets a three (and this might only apply to catering) is the food. There were no major issues...

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Helpful?
Thank playt13
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello playt13, Thank you for choosing the Gaylord National. We sincerely appreciate you taking the time to share your feedback from your recent stay. We are happy to hear that you received excellent customer service from our staff and enjoyed having many restaurants surrounding the hotel including the ferris wheel. However, we are disappointed to hear that we did not...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more   less 

Additional Information about Gaylord National Resort & Convention Center

Address: 201 Waterfront Street, Prince George’s County, National Harbor, MD 20745-1135
Region: United States > Maryland > National Harbor
Price Range: $430 - $793 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord National Resort & Convention Center 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Gaylord National Hotel Oxon Hill
Gaylord National Resort And Convention Center
Gaylord National Oxon Hill
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Questions & Answers

Here's what travellers have asked, with answers from Gaylord National Resort & Convention Center staff and other travellers.
38 questions
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Questions? Get answers from Gaylord National Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Atrium rooms are more expensive but are my favorite, especially during the Christmas season.Rooms in this category can be a bit noisy.”
 of 5 bubbles Teacheragent101, 21 Feb 2017 | Read review
“Be sure to ask for an Atrium room as we forgot to request it and we were given a view of a building!”
 of 5 bubbles ho181, 18 Feb 2017 | Read review
“Pick another hotel.”
 of 5 bubbles lnich007, 17 Feb 2017 | Read review
“Stay at MGM or someplace else!”
 of 5 bubbles NJJenn, 13 Feb 2017 | Read review
“Call ahead to find out what conference is going on.”
 of 5 bubbles Trave1ingMike, 12 Feb 2017 | Read review
5 of 5