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3.0
#2 of 9 hotels in Savannakhet
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Finding an ideal family-friendly hotel in Savannakhet does not have to be difficult. Welcome to Hunghuang Hotel, a nice option for travellers like you.
Rooms at Hunghuang Hotel provide air conditioning, a refrigerator, and a minibar, and getting online is easy, with free wifi available.
In addition, Hunghuang Hotel offers free breakfast, which will help make your Savannakhet trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
While in Savannakhet be sure to experience nearby cafes such as Lin's Café, Pilgrim's Kitchen & Inn, or Savan Coffee.
Should time allow, Eglise Sainte Thérèse is a popular attraction that is within walking distance.
Hunghuang Hotel looks forward to welcoming you on your visit to Savannakhet.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Location
Sanna Road Xaiyaphoum Village, Savannakhet 01000 Laos
Hunghuang Hotel
26 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
My Wife and I had driven from Udon Thani in Thailand to Nakhom Phanom crossing the Friendship Bridge into Lao at Thakhet. After our meetings in Thakhet we caught the Only bus service to Savanakhet - a three hour Bumpy Ride. On reaching Savankhet we found this hotel via a friendly Tuk Tuk Driver and my wife went inside to book a room for the night. Double Bed with Breakfast THB (Thai Baht) 870. After booking in we went to a nearby restaurant and returned to the hotel We were very tired from our trip ( covering 600-700 Kms). We were awoken from our deep sleep by the hotel room phone. An irate receptionist telling us to m ove out of our room immediately or pay a further THB 500 as she had bookied un into the wrong room. No apologies or Customer Service - Just outright Rudeness. Breakfast the next morning was a sham - Toast with No Butter and Tea with No Milk - Yet we know it was readily available in the City as there were several large Thai Supermarket chains. Overall experience - NEVER Again. Lao people need to wise up to customer service and not to RIP People off by playing this game. NOT RECOMMEND THIS HOTEL,,,,, Avoid it..
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Date of stay: November 2015
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:TRy another HOTEL.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santi v, ผู้จัดการ at Hunghuang Hotel
Responded 25 Dec 2015
I'm sorry A new employee does not understand The room rates Room Type I will update and revision and I will train new employees Thank you.
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Records are kept in booklets so the receptionist, a nice man who spoke very little English, had to leaf through a few of them. The printer didn't work, so that slowed things down as did the search for the internet password, which was on a loose bit of paper in a drawer. The internet was down for much of the time, anyway. There was no record that we'd booked through Agoda and had already paid, so on checkout we were asked to pay again. No internet so we could not access Agoda for proof. I was talen upstairs to see the manager, but she was asleep. In the end, we just left, repeating, "Agoda, paid," as we went. Rooms were clean, beds were comfortable, but there was no hot water.
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Date of stay: December 2015Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santi v, ผู้จัดการ at Hunghuang Hotel
Responded 28 Dec 2015
Excuse me! I will represent the employees with the training staff thank you
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Good location and modern, clean rooms. Bathroom had a large tub. No English TV channels and wifi was very poor unless you go to the lobby. Unfortunately i hardly slept due to inconsiderant guests on my floor banging doors and shouting down the corridor around 1.00am. The security guard on the door stared at me quite menacingly every time I entered the hotel. That's when he wasn't spralled out sleeping on the bench. Front desk staff were friendly but seemed to insist that I had stayed 3 nights despite only being there for 2. Nice enough hotel but didn't enjoy my stay.
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Date of stay: April 2016Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very nice hotel inside and outside. We booked 3 rooms. Price are different for double and single bed ( cheaper). We encountered some problems with our initial room ( Ie. A/c not working, no cable box in the room) and the hotel staff easily gave us new room. Rooms are modern and spacious., bed is confortable. Wifi is excellent, staff are very plaisant. Very clean rooms, bathroom is modern, there is even a bath tub. Each room has a tv and fridge and you can make your own coffee in the room. Price is reasonable.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have stayed in dozens of hotels in Laos from tiny family guesthouses to big fancy properties. There is something VERY wrong with this one. I strongly recommend against staying here.
This was a business trip, with two colleagues. A week into my two-week stay we were asked -- or more accurately, told -- to move from our double deluxe rooms to twin rooms, because a whole load of Lao government officials had checked in, and there weren't enough good rooms for them all. We were not offered a discount or any other consideration. They told me I had to be ready to move at 9am. When I was, they weren't (my new room wasn't clean). I had a meeting, so told them I would return at noon to move. Instead of waiting, they packed up my room and moved everything, leaving it on my new tiny bed in a heap.
Two nights before checkout, I returned from a 14-hour workday at 9pm, and the front desk clerks breathlessly told me in broken English that the bill had to be paid "right now", because it was very high, and "we don't know you". It took 20 minutes of my translator talking to them, and a phone call to my Thai assistant, to clarify that the bill would be settled at check-out, which they agreed to. Two hours later when I was asleep, my bedside phone rang and I was asked to come downstairs, where i was confronted by the owner, a middle-aged woman who spoke no English. I realized that I wouldn't get any rest until she was paid, so I just handed them my credit card and they ran it. During this entire time she had the bill in her hand -- it wasn't until after they had run the card that I realized she had included someone else's room on our bill, and had billed us LAK250,000 (around USD $30) for damaged sheets. When we asked to see the sheets that were damaged, they said no.
Rather than deal with their confusion and rudeness any further, we found the other guest in the hotel and he kindly agreed to pay us back in cash. I was later informed that when he checked out, they demanded he pay for the nights they had already billed us for -- luckily I had provided him with a copy of the receipt so he just paid the remaining nights. Sure enough, he was accosted on his way out by the same middle-aged woman, who demanded to check his receipts again.
Other issues at this hotel -- such as no hot water for 14 days, no English-speaking staff at all, repeated unexplained requests to recheck our hotel keys, and perpetually non-working wifi -- would have been overlooked had it not been for this incredibly unpleasant experience. Bookkeeping errors happen, but there is no excuse for such rude and pushy behavior toward guests. I predict that Laos' rapidly-growing tourist industry will soon leave this woman and her poorly trained staff in the dust.
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Date of stay: November 2015
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santi v, ผู้จัดการ at Hunghuang Hotel
Responded 25 Dec 2015
Sorry, the hotel has seen criticism and improve our hotel.
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Firstly, lets set the context for this review. I am reviewing the hotel as a comparison to hotels and guest houses I have stayed at in Savannakhet.
Savan has a load of low cost, low quality hotels and guesthouses. You will find cheaper places to stay than Hunghuang, but in my experience based on my three visits to Savan and having stayed at 7 different hotels, this is the best hotel.
I stayed for 20 nights in Feb / March 2015. Paid just under 1,000 Baht a night (About £20 / $30USD). It is a very clean and welcoming hotel with polite attentive staff. I’m not sure if there were many English speakers as my wife is a Laos national and she dealt with most things. It has a spacious reception with large comfortable sofas. The hotel is three stories and I believe has about 40 rooms (?).No lift.
I stayed in a twin room on the top floor. There were two good sized, comfortable beds in a well presented room. A nice bath / shower in a well finished western style bathroom. Great AC that was very much needed when the temperature regularly topped 35 degrees during the afternoon. A mini fridge with cans of beer and bottles of water. A smallish TV with a good selection of channels (not much in English though).
The free WiFi in the hotel was very reliable and of great use. Previous visits to Savan I have attended internet cafes on the main strip and these have invariably been quite hot, loud and busy; full of Laos teens playing online games.
I think the best way to describe the breakfast is a work in progress. During my stay I think the busiest day there may have been 8-10 rooms occupied. Some days it felt like there may have been only 2 or 3. It must be hard to plan a buffet breakfast when you have so few guests.
When I came down for breakfast. I made myself a coffee. It was just a sachet of Nescafe 3 in 1 but I liked it so much I started using in when I returned to the UK. I also grabbed an orange juice. The girl in the breakfast area, without prompting, got the kitchen to produce a couple of fried eggs, ham, and sausage that was bought to my table. This with a couple of slices of toast was ample for me. There was also fruit available on some days but not all.
I believe that the hotel is fairly well positioned. I think there was a sign on the corner of the street just down from the hotel that said 530 meters to the Mekong. The hotel sits just off of the old market square. There are 4 or 5 quite pleasant places to eat around the old market area. There are a few big banks and 3 or 4 ATM’s.
I will quite happily stay at this hotel on any future trips to Savan.
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Date of stay: February 2015
Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santi v, ผู้จัดการ at Hunghuang Hotel
Responded 29 Jun 2015
thank you see you again next time
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We booked 5 standard rooms by Email. After we have checked in and wanted to pay the rooms the wanted to charge more money because they said we have received 1 superior room. We argued that it is not our problem which room they give us. How can we know their categories. Than they asked us to move the room although the hotel was nearly empty! The staff hardly speak any English. They have no idea of customer service! Don't stay at this unfriendly and cheating place!
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Date of stay: March 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed only one night on a visa run. The staff very nice. Room small but comfortable. Toilet big and clean. Some smell from the toilet but not their fault...Laos water.
Reception good service and could check in early. As said before room very clean. Its a short walk to the night market.
Dont ask the door man...told us turn right when its left.
Lins cafe, cheze boune and Pilgrims a short walk.
Will use again next year for new visa.
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Date of stay: March 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is Savannakhet and TripAdvisor so you can only give 1-5 stars and Nothing in Savannakhet is worthy of 1 star. Given the properties available this one is newer and cleaner than some but cater to noisy Chinese tour group, has bad internet, hard beds, no/bad breakfast, and poor/rude service.The room I had was large and clean and had two double beds for one person and new Ikea style composite furniture. Mattress was definitely from Asia though as only someone used to sleeping on the floor would have seen improvement in the bed vs floor.
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Date of stay: August 2017
Location
Cleanliness
Service
Trip type: Travelled solo
Room Tip:Maybe get a room on the side not facing the parking area with the buses but don't know
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santi v, ผู้จัดการ at Hunghuang Hotel
Responded 21 Jun 2018
The hotel is sorry to come here.
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What to say?? We had not booked and so when we arrived we're offered a deal on a delux room First problem .. only a double bed. No twins available Ok no problem big bed one night we can cope Room with a view ... seriously that was a joke Looked at the depressing street and an alley Jug and cups but no coffee etc No mini bar No English tv channels Only one light in the room and that over the door entrance so no reading at night I flooded the bathroom as the shower setup was very odd The receptionist did try with limited English All in all a lot of work needs to be done here if they wish to encourage guests These moments while traveling are what make for good stories
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Date of stay: July 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from santi v, ผู้จัดการ at Hunghuang Hotel
Responded 21 Jun 2018
the hotel sory sure We need to improve the service.
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There are more places to choose from in the Savannakhet area.
PRICE RANGE
S$19 - S$20 (Based on Average Rates for a Standard Room)
LOCATION
LaosSavannakhet ProvinceSavannakhet
NUMBER OF ROOMS
42
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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