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City Express Silao Aeropuerto

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City Express Silao Aeropuerto
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132 Reviews from our TripAdvisor Community

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Showing 11: English reviews
Evanston, Illinois
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 September 2016 via mobile

Front desk was friendly and attentive. Minuets away from BJX airport. Snacks and refreshments available for guests in the lobby. Rates were very reasonable. Rooms were clean and beds were comfortable. No restaurant, only room service. Menu was not the best but had enough to find something to satisfy your hunger. Shuttle service available BUT it begins and 8am, my... More 

Helpful?
Thank Andrea M
2 reviews
Reviewed 28 May 2016 via mobile

They never cleaned the room and the breakfast is nasty. The front desk manager never answer the complains. The only food that you can trust is the fruit. Coffee is bad. This hotel can't handle big groups or the full rooms. People that work here they aren't kind.

Helpful?
Thank Kibsaim

Travellers are raving about these Silao hotels

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 April 2016

this is a nice hotel, the minute you enter the hotel, you can see and smell how clean it is. Nice environment. The only problem was, that there was not enough food at breakfast. Nice location, very close to the airport.

Review collected in partnership with this hotel

Helpful?
Thank Marival0416
Alan T, Guest Relations Manager at City Express Silao Aeropuerto, responded to this review

Dear Marival0416, Thank you for sharing your valuable comments with the tripadvisor community. It’s a delight to hear you enjoyed your stay namely to our quality and great service. Regarding our breakfast, your comments encourage us to continue providing the best of us. At Hoteles City your needs are known and attended with passion, we hope to welcome you back... More 

mulege
Level Contributor
3 reviews
3 hotel reviews
Reviewed 11 October 2015

Thought I would give City Express a try since I saw them in Cabo San Lucas while vacationing there. Things that bothered me compared to all other hotels I stayed at in San Miguel Allende, Guanajuato, Celaya, and my fav Dolores Hidalgo. Checked in and reviewed the Guest Services book in room for room service, as this hotel is not... More 

Helpful?
Thank mulegeman
marlen c, Guest Relations Manager at City Express Silao Aeropuerto, responded to this review

Dear Guest, First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City. I hope... More 

Level Contributor
489 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 15 November 2014

we went there due to a show. this hotel has all you need - not more but not less. clean rooms, free WiFi (slow), reasonable TV programs, excellent and friendly service and a nice breakfast. all that for 60$ in show times....

Helpful?
Thank SabaOmer
Marlen C, Guest Relations Manager at City Express Silao Aeropuerto, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Silao Aeropuerto comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More 

Morelia, Mexico
Level Contributor
145 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 27 June 2014 via mobile

This hotel is perfect if you are on your way to leon or Aguascalientes or Zacatecas and need a nice place to rest for a night. Near BJX airport and check in and parking is convenient. Nice place to spend the night with my wife and kids. Nothing to do around the hotel but in a great place on the... More 

Helpful?
Thank RodrigoSigal
Marlen C, Guest Relations Manager at City Express Silao Aeropuerto, responded to this review
Google Translation

Estimado Rodrigo, Gracias por contactarnos, es para nosotros un placer el que nos haya dado la oportunidad de recibirlo y... More 

Tijuana, Mexico
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 May 2014

Unfortunately, the quality at this hotel has decreased dramatically. Last time I was there, my room smelled to cigarrete very intense. I requested a change of room, and they agreed to move me to another floor, but it was the same problem. The carpet is dirty and since room does not have an option to open a window, then all... More 

Helpful?
Thank TJtravelerX
Marlen C, Guest Relations Manager at City Express Silao Aeropuerto, responded to this review

Dear Antonio, We appreciate the valuable feedback that you have sent us, talking about the inconveniences with the room is very important that you let us know this and any situation immediately through our front desk area in charge to help you. We are working in these areas of opportunity waiting to having you soon. More 

Chicago, Illinois
1 review
Reviewed 23 May 2014

Frank Fernandez I made a reservation and gave a credit card to hold it and when I was there they wanted to charge a bigger amount. I paid cash for the room and now they charged my credit card. No good

Helpful?
Thank Frank F
Marlen C, Guest Relations Manager at City Express Silao Aeropuerto, responded to this review

Dear Guest, Thank you very much for contacting us, we are really sorry for the inconvenience of the reservation. We said goodbye but not before thanking confidence because these comments make us our opportunity areas where we will continue working. More 

Aurora, Illinois
Level Contributor
282 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 23 April 2014

Couldn't get in the HI Express for a last minute trip. The price was right $50-60 and it is somewhat new, but the construction is inferior. The walls are thin and the bedding is lower quality, so getting a good night sleep may be more difficult. There was a free continental breakfast, but again the items were of low quality.... More 

Helpful?
Thank Blabbott

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Conference Facilities
  • Meeting Rooms

Additional Information about City Express Silao Aeropuerto

Address: Calle Libramiento Norte No. 900 | Fracc. El Fresno, Silao 36126, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Guanajuato > Silao
Price Range: $51 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Silao Aeropuerto 2.5*
Number of rooms: 121
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Questions & Answers

Here's what travellers have asked, with answers from City Express Silao Aeropuerto staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Get a hotel phone number when you leave. you will need it !!!”
 of 5 bubbles 102frankf, 23 May 2014 | Read review
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