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This hotel is perfect if you are on your way to leon or Aguascalientes or Zacatecas and need a nice place to rest for a night. Near BJX airport and check in and parking is convenient. Nice place to spend the night with my wife...More
Response from Marlen C, Guest Relations Manager at City Express Silao AeropuertoResponded 2 July 2014
Gracias por contactarnos, es para nosotros un placer el que nos haya dado la oportunidad de recibirlo y...More
Unfortunately, the quality at this hotel has decreased dramatically. Last time I was there, my room smelled to cigarrete very intense. I requested a change of room, and they agreed to move me to another floor, but it was the same problem. The carpet is...More
Response from Marlen C, Guest Relations Manager at City Express Silao AeropuertoResponded 4 June 2014
We appreciate the valuable feedback that you have sent us, talking about the inconveniences with the room is very important that you let us know this and any situation immediately through our front desk area in charge to help you.
We are working...More
I made a reservation and gave a credit card to hold it and when I was there they wanted to charge a bigger amount. I paid cash for the room and now they charged my credit card. No good
Thank Frank F
Response from Marlen C, Guest Relations Manager at City Express Silao AeropuertoResponded 26 May 2014
Thank you very much for contacting us, we are really sorry for the inconvenience of the reservation.
We said goodbye but not before thanking confidence because these comments make us our opportunity areas where we will continue working.
Couldn't get in the HI Express for a last minute trip. The price was right $50-60 and it is somewhat new, but the construction is inferior. The walls are thin and the bedding is lower quality, so getting a good night sleep may be more...More
We were visiting Guanajuato for the weekend and we couldn't find a hotel available that will cover our needs. All were full or very expensive. We decided to drive 17 km and try better luck in Silao. We called ahead and the staff was very...More
Thank Carlos R
Response from Marlen C, Guest Relations Manager at City Express Silao AeropuertoResponded 29 August 2013
Good morning Carlos,
Thanks for contacting us, it is a pleasure to know that your stay in our hotel City Express Silao, meet your expectations and know that our standards of service and quality, made to feel very comfortable during their stay.
We said goodbye...More