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Novotel Twin Waters Resort

Booking.comUS$111*
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GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Novotel Twin Waters Resort
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3,085 Reviews from our TripAdvisor Community

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Showing 3,069: English reviews
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Columbia, Maryland, USA
Reviewed today NEW

You can see this used to be a serious 4 star property but it's getting a bit shabby. Nothing wrong with shabby, it's perfectly adequate. Rooms were clean and in decent shape, the property well tended. The exterior of the buildings were in need of a freshening up but in good repair. Guest laundries in the buildings is a plus....

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Helpful?
Thank JohnMac18p
Brisbane
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

We stayed here for 3 nights at the start of the Easter school holidays. Check in was smooth, the receptionist was fabulous, super friendly, checked us in early and I got free drink vouchers. On arrival at our room I was pleasantly surprised after so many reviews of `tired old rooms`....ours certainly wasn't it looked recently decorated, good size for...

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Helpful?
Thank kazzie1999
About Hotel's Favourite Review
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi Kazzie1999, Thank you for your great feedback regarding your recent stay with us during the Easter School holidays. it is fantastic to see that all the family enjoyed themselves during your stay. I note your feedback in regards to our in room sofa beds, please be assured that our housekeeping team will review this accordingly and action for replacement...

Brisbane, Australia
Reviewed 2 days ago NEW

A bit dated than I expected and for a couple hundred dollars a night. The biggest shock is having 2 singles which serves as a queen bed and you can feel the zip which joins the 2 together. The garden needs some attention and the food is quite costly - $14 for chips, $23 for pizza so we went to...

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Helpful?
Thank theryans2017
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi theryans2017, Thank you for your feedback regarding your recent stay, welcome to Trip advisor as you have just joined. I note your feedback as well on both our internal feedback and facebook during your stay. As noted in responses to your other feedback , please be assured that it is common practice for hotels and resort to offer a...

Reviewed 4 days ago NEW

A great family friendly resort. We stayed in one of the over water lagoons, we weren't made aware that it doesn't have any kitchen facilities like the rest of the suites and as it was offered as an upgrade we were very disappointed. The room its self was lovely but could use a big clean, dirty sofa and very dusty....

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Helpful?
Thank Nicola H
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi Nicola H, Thank you for your time in sharing feedback from your recent stay. My apologies that you were not advised that our Overwater Suite rooms do not have a Kitchenette facility, please be assured that I have shared your comments this morning with the reservations team for review in improving our guest reservations experience. For our future guests...

Reviewed 5 days ago NEWvia mobile

Love love this place. NTWR is second to none. Great location...amazing staff...food is excellent...beautiful family oriented hotel. I highly recommend this place. Especially with all the activities ..

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Helpful?
Thank Mara M
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi Mara, Thank you for your fantastic comments and for being such a return guest to the resort. The team look forward to seeing you back again soon. Kind regards Warwick Kahl General Manager

Reviewed 6 days ago NEWvia mobile

Just complete a family holiday to the resort. Mum, dad and two kids. Resort is definitely family friendly and well set up to ensure all have a relaxing time. This place is large. Central to the design of the complex is a large man made lake around which all the resort rooms are located. I believe probably every room has...

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Helpful?
Thank Robert M
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi Robert M, Thank you for your in depth and positive feedback following your stay with us. Is great to see that the entire family enjoyed their time and made the most of the resort activities and offerings. I hope that we have the chance to see you back again soon for another visit. Kind regards Warwick Kahl General Manager

Melbourne, Australia
Reviewed 1 week ago via mobile

Stayed here for a few nights for a conference, it's a massive resort which has its own lagoon. There is a massive water slide park on the lagoon that's great for kids. There are a couple of places to eat at onsite, there is also a great grab and go area where you can order take away pizza etc. There...

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Helpful?
Thank Justin R
Townsville, Australia
Reviewed 1 week ago

We stayed in 2 family units so four bedrooms. This place on the surface has a lot going for it but then you suddenly the moment you start 'using things' it loses the appeal. Car parking at your apartment is NOT guaranteed. WTF??? Then you have day 'guests' parking in your carpark you have paid for and the resort can't...

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Helpful?
Thank SandD4810
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi SandD4810, Thank you for your feedback regarding your stay over the Christmas holidays in December 2016. You are correct in stating the resort has car parking for both in house and external day visiting guests, as the resort does not have security gates the resort guests are welcome to park in the car parks that are available in the...

Reviewed 1 week ago via mobile

Accommodated here for a business conference recently and I was disappointed. The room was very tired and the overall complex could do with a total renovation. The conference room was good and served its purpose. Breakfast was and eye raiser when I requested an omelette to be made separately from the self serve only to return later with toast and...

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Helpful?
Thank Joe S
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi Joe S, Thank you for sharing feedback regarding your recent conference stay. My sincere apologies that the resort did not meet your personal expectations in resort and rooms appearance and breakfast. I am pleased that you were able to enjoy the surrounds of the resort during you evening exercise. I do hope that we are able to see you...

Tamworth, Australia
Reviewed 1 week ago

Our company representatives stayed here recently for 3 to 4 nights - during which we ran a seasonal sales meeting. Facilities, customer service, meals - the whole experience was fantastic. It was so enjoyable that I will be returning with my family for a private holiday ASAP. The only minor little blemish was the Wi-Fi service which was challenging to...

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Helpful?
Thank Todd J
GMtwinwaters, General Manager at Novotel Twin Waters Resort, responded to this review

Hi Todd J, Thank you for your 5 star feedback regarding your recent conference stay with us, great to see that yo are planning a return trip with the family. I note your comments in regards to the resort wifi , this will be shared with our AV team for review and action where required, thank you again for letting...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The 4 star Novotel Twin Waters Resort is located on the Sunshine Coast Queensland and only 5 minutes from the airport. The hotel has 361 rooms set in tropical gardens, surrounding a central private lagoon with sandy beaches and family friendly activites available. This is the perfect destination for a break or holiday with your partner or family. Guests have free access to windsurfers and kayaks and there are four restaurants and three bars to choose from plus Kids Club, day spa and a wide range of leisure activities to enjoy. ... more   less 

Additional Information about Novotel Twin Waters Resort

Address: Ocean Dr, Twin Waters, Queensland 4564, Australia
Region: Australia > Queensland > Sunshine Coast > Twin Waters
Price Range: $140 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Twin Waters Resort 4*
Number of rooms: 361
Reservation Options:
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Also Known As:
Novotel Twin Waters Hotel Mudjimba
Novotel Mudjimba
Mudjimba Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Twin Waters Resort staff and other travellers.
20 questions
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10 months ago
over a year ago
16 days ago
Brisbane, Australia

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Questions? Get answers from Novotel Twin Waters Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check bedding configuration before settle in. Paid for a queen made up of 2 single beds zipped together.”
  • Queen bed made up of 2 single beds
theryans2017, 26 Apr 2017 | Read review
“With a family choose a suite with a kitchen, there are also BBQ facilities”
495nicolah, 24 Apr 2017 | Read review
“There are better resorts in the area”
SandD4810, 21 Apr 2017 | Read review
“The rooms on the lagoon will be very noisy with all the water activities being so close. Ask for a room at the back so you're not disturbed”
wandawoo, 15 Apr 2017 | Read review
“Apartment 64 in the North Shore Apartments managed by Sebel is great.”
stephenhQ9781KI, 11 Apr 2017 | Read review
5 of 5
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US$111* /night
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TripAdvisorUS$111
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Prices are for 1 room, 2 adults
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