We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsjunior suitecloud forestpool areacosta ricahotel groundslarge windowshotel restaurantking bedpool and hot tubtwo nightsbeautiful groundscheese factorysanta elenatour companyno wifi in the roomsspread outthe reserve
This is a very nice lodge off the beaten path with beautiful grounds. I missed the fact there was no in-room Wifi (they do have wifi in the office and restaurant). My fault - but you really realize how connected we are - without wifi...More
Luxury surrounded by the forest. All the staff were excellent, knowledgeable and friendly. They gave us a Junior Suite because they had one available. The room was huge! Lots of beautiful wood on the floors and walls. Great paintings on the walls. A lovely property...More
we ended up staying here 4 nights, extending our stay by two. Rooms are very spacious. Beds and furnishings are in good shape. It's got a lodge layout, with different buildings for the reception, restaurant and rooms. Location is excellent, and it has its own...More
Arriving at the hotel we got a warm welcome and when entering our room we were astonished by the size of it. It looked like a ballroom, with nice wooden floors and two big beds. A nice bathroom made the room complete. Looking out the...More
I arrived in the dark after a long ride from the airport so I didn't really get to see much until I woke up. But when I did wake up I was pleased to see how completely beautiful the place was. My room was really...More
Response from Pannipannini | Reviewed this property |
I am not sure what is meant by customer service. The place is not a 5 Star facility...most places in Monteverde tend to keep staff fairly lean because tourism is only 6-8 months per year. That said, we did not experience... More
I am not sure what is meant by customer service. The place is not a 5 Star facility...most places in Monteverde tend to keep staff fairly lean because tourism is only 6-8 months per year. That said, we did not experience any issues, in fact quite the opposite. We had what we needed and were really happy with our stay, and would return. Perhaps it depends on one’s expectations?