Thank you Charlotte for our tour around the prison. We thoroughly enjoyed it. Would highly recommend visiting.We both found it very interesting and I liked that you didn’t mind me asking you a few extra questions. It is obvious to us that really enjoy your job and take pride in sharing your extensive knowledge of the prison.

Fantastic guided tour at the Prison, shout out to our tour guide Graham who was an ex-prison officer at there. Graham was wonderful, insightful and had a great sense of humour. All the staff were very friendly. Already recommended to friends and family

Excellent morning spent listening to Grahams tales and stories as he showed us around the prison. Highly recommend. Most enjoyable. Dress up warm. Prison cafe is lovely and warm and serves great food and coffee/tea.

What an amazing day. First we beat the hole escape room which was difficult. Second was a guided tour with Graham who I could've listened too all day. Last but not least was the great escape which we did in 2hrs 14mins. Would recommend to all.

Visited a few years ago (well before 2023, I think it had only recently been opened for visits/tours at the time). A wonderful experience with guided tour led by a former prison officer. Person I was with thought I'd be locked in because unfortunately very little time after tour and I wanted to go round on my own. Very pleased to know it's still open for visits as I'd heard it was being converted (into a hotel?). I shall definitely try to get back for another visit.

My visit to the live escape event at Shrewsbury Prison was a wonderful experience. We traveled all the way from Germany with high expectations, and they were completely met. I was especially impressed by how attentive and understanding the staff were towards us as non-native English speakers. They made sure we understood everything, which made the experience even more enjoyable. The game itself was well thought out, offering just the right mix of challenge and fun. I would definitely recommend this event, especially if you're looking for a unique activity that's worth traveling at any age.

Excellent visit. Guided tour by Mick (ex prison officer) was informative and entertaining. If he hadn't been a prison officer he should surely have been a stand up comedian. Well worth paying for the guided tour rather than just finding your own way round (also I can recommend the cafe bacon sandwich).

A group of 20 of us went on a guided tour of the prison in Shrewsbury. Our guide was Michael who was outstanding. Michael gave us a history of the prison from the Georgian era to 1990's when the prison closed. He also talked about the social history of prisons and was extremely informative. He had plenty of anecdotes, some humorous and some very sad. All of our group thought the trip was excellent and that Michael was exceptional. Brilliant

Last night, 21st June 2024, was certainly a very night. My sister, Wendy and I had a fabulous time. Paul, our Tour Guide, Barry and Sharon, his accomplices were so knowledgeable of the prison's history and delivered their knowledge with humour. Every member of staff last night couldn't do enough for us, for which we thank you. The whole experience of stopping in an historical, haunted jail overnight, is one you should try. It so much fun.

We did the Night Behind Bars experience, which was mostly excellent. The welcome and initial briefing were very well designed and we had plenty of time to set up inour assigned cells for the night. We had a poor experience in the restaurant, all of the tables were taken and we struggled to find seats. We tried to order drinks to take elsewhere to sit but because one of our group had ordered alcohol, we had to stay in the restaurant area. If we had been told beforehand that only hot & soft drinks could be taken out, we would have changed our order. We ordered a coffee which was delivered as tea, and when we queried this the young lady was adamant that we had ordered tea and had a "what do you want me to do about it" attitude. She begrudgingly agreed to change it for coffee, and then finally checked the ticket again and offered a muttered apology that it was in fact her error and we had ordered coffee. Our group had to split up to find seats and we heard many stories from our table mates about cold / missing food and incorrectly read tickets. I felt that there were too many people to be served in such a short time and I was glad that we ate before going to the Prison. I think you need either fewer people, more tables and/or more (and friendlier) staff. From the restaurant we then went on our guided tour with the amazing Michael, which we found excellent. He was both interesting and amusing and we learnt a lot that we didn't know, despite having been to the prison before. I can not fault this part of the experience. It was good to have the freedom to explore the prison independently after the tour, and the free tea & coffee was very welcome. The majority of our inmates settled for the night around 01:30 as we did, and save for a few inconsiderately noisy individuals shouting and shining torches into our cells, we got a good few hours rest. The included breakfast rolls were nice and I was grateful that you had included a vegetarian option. In short, it was a great experience and I would recommend it - but consider eating at one of the lovely pubs in the town beforehand as once you are in the prison you are at the mercy of the overwhelmed restaurant.